What users are saying about
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Top Rated
3080 Ratings
97 Ratings
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Score 8.6 out of 100

Salesforce

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Top Rated
3080 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    API Management

    8.0

    Azure API Management

    80%

    Salesforce

    Feature Set Not Supported
    N/A
    Azure API Management ranks higher in 7/7 features

    API access control

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    Rate limits and usage policies

    5.9
    59%
    4 Ratings
    N/A
    0 Ratings

    API usage data

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    API user onboarding

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    API versioning

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    Usage billing and payments

    5.4
    54%
    3 Ratings
    N/A
    0 Ratings

    API monitoring and logging

    9.6
    96%
    4 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Azure API Management

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.1
    81%
    188 Ratings

    Workflow management

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Territory management

    N/A
    0 Ratings
    7.6
    76%
    149 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.1
    81%
    184 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.5
    75%
    173 Ratings

    Contract management

    N/A
    0 Ratings
    7.6
    76%
    146 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.4
    74%
    138 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.8
    78%
    159 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    131 Ratings

    Customer Service & Support

    Azure API Management

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    56 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Marketing Automation

    Azure API Management

    Feature Set Not Supported
    N/A
    7.8

    Salesforce

    78%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.9
    79%
    171 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    CRM Project Management

    Azure API Management

    Feature Set Not Supported
    N/A
    7.4

    Salesforce

    74%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.5
    75%
    163 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    7.9
    79%
    127 Ratings

    CRM Reporting & Analytics

    Azure API Management

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.7
    77%
    160 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    7.9
    79%
    176 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.1
    81%
    184 Ratings

    Customization

    Azure API Management

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.0
    80%
    176 Ratings

    Custom objects

    N/A
    0 Ratings
    8.2
    82%
    168 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.7
    77%
    128 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    148 Ratings

    Security

    Azure API Management

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.3
    83%
    146 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    139 Ratings

    Social CRM

    Azure API Management

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.6
    76%
    118 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    115 Ratings

    Integrations with 3rd-party Software

    Azure API Management

    Feature Set Not Supported
    N/A
    7.8

    Salesforce

    78%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.8
    78%
    152 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    103 Ratings

    Platform

    Azure API Management

    Feature Set Not Supported
    N/A
    7.9

    Salesforce

    79%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Attribute Ratings

    • Azure API Management is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.2

    Azure API Management

    82%
    4 Ratings
    7.7

    Salesforce

    77%
    305 Ratings

    Likelihood to Renew

    Azure API Management

    N/A
    0 Ratings
    9.4

    Salesforce

    94%
    49 Ratings

    Usability

    Azure API Management

    N/A
    0 Ratings
    8.0

    Salesforce

    80%
    94 Ratings

    Availability

    Azure API Management

    N/A
    0 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    Azure API Management

    N/A
    0 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    Azure API Management

    N/A
    0 Ratings
    7.6

    Salesforce

    76%
    121 Ratings

    In-Person Training

    Azure API Management

    N/A
    0 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    Azure API Management

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    Azure API Management

    N/A
    0 Ratings
    9.4

    Salesforce

    94%
    32 Ratings

    Configurability

    Azure API Management

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Contract Terms and Pricing Model

    Azure API Management

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    Azure API Management

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    Azure API Management

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Likelihood to Recommend

    Microsoft

    APIM is useful for the standard scenarios:
    1) Securing your back-end APIs - If you have a legacy back-end web service that has a basic authentication scheme, you can add some additional security by placing APIM in front, and requiring subscription keys. Leverage your existing firewall to ensure only your APIM instance can communicate with your back-end API, and you've basically added a layer of protection.
    2) Lift and shift - there are always going to be clients that don't want to update their clients to use a newer API; in some cases you can make a newer API look like an older one by implementing some complex policies in APIM. You can also do the opposite, making older APIs look new, such as making an XML back-end accept both JSON and XML.
    3) Centralizing your APIs - if you've acquired another company and want to make their API set look as if it's a part of the larger whole, APIM is an easy way to provide a consistent front-end interface for developers.
    Read full review

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Pros

    Microsoft

    • Easy commissioning of APIs.
    • Great policies to control access.
    • Easy mock services for testing.
    Read full review

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Cons

    Microsoft

    • Lack of robustness is a bit of an issue. Several other providers offer more options and capabilities, but then, they are lacking in interface ease.
    • As with anything Azure, pricing is really hard to stay on top of. I always find that you really don’t know what you’re paying for until you get the bill. Having an excellent Azure Administrator can help resolve that.
    • Integrating with app services outside of Azure can be a challenge, or at least much more challenging than just using Azure App Services.
    Read full review

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Pricing Details

    Azure API Management

    Starting Price

    $0.042 per 10,000 calls

    Editions & Modules

    Azure API Management editions and modules pricing
    EditionModules
    Consumption0.042 per 10,000 calls1
    Developer$48.042
    Basic$147.173
    Standard$686.724
    Premium$2,795.175
    IsolatedTBA6

    Footnotes

    1. Lightweight and serverless version of API Management service, billed per execution
    2. per month Non-production use cases and evaluations
    3. per month Entry-level production use cases
    4. per month Medium-volume production use cases
    5. per month High-volume or enterprise production use cases
    6. per month Enterprise production use cases requiring high degree of isolation

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Microsoft

    No answers on this topic

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Usability

    Microsoft

    No answers on this topic

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Reliability and Availability

    Microsoft

    No answers on this topic

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Performance

    Microsoft

    No answers on this topic

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Support Rating

    Microsoft

    No answers on this topic

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    In-Person Training

    Microsoft

    No answers on this topic

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Online Training

    Microsoft

    No answers on this topic

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Implementation Rating

    Microsoft

    No answers on this topic

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Alternatives Considered

    Microsoft

    Azure APIM vs Amazon API Gateway:
    1) Azure APIM was a complete package that included a developer portal.
    2) We are very Microsoft centric - so the Microsoft product suite aligned very well with our business needs.
    3) It was faster and easier to stand up Azure APIM for testing than it was for the Amazon API Gateway.
    Read full review

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Contract Terms and Pricing Model

    Microsoft

    No answers on this topic

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Scalability

    Microsoft

    No answers on this topic

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Professional Services

    Microsoft

    No answers on this topic

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Return on Investment

    Microsoft

    • We can always think of positive ROI impact on business
    • It helps to easily facilitate the design, deployment, and maintenance of our APIs
    Read full review

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

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