What users are saying about
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Top Rated
2802 Ratings
67 Ratings
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Score 8.6 out of 100

Salesforce

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Top Rated
2802 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Azure API Management

APIM is useful for the standard scenarios:
1) Securing your back-end APIs - If you have a legacy back-end web service that has a basic authentication scheme, you can add some additional security by placing APIM in front, and requiring subscription keys. Leverage your existing firewall to ensure only your APIM instance can communicate with your back-end API, and you've basically added a layer of protection.
2) Lift and shift - there are always going to be clients that don't want to update their clients to use a newer API; in some cases you can make a newer API look like an older one by implementing some complex policies in APIM. You can also do the opposite, making older APIs look new, such as making an XML back-end accept both JSON and XML.
3) Centralizing your APIs - if you've acquired another company and want to make their API set look as if it's a part of the larger whole, APIM is an easy way to provide a consistent front-end interface for developers.
Gordon Lo | TrustRadius Reviewer

Salesforce

Salesforce.com is well-suited for established organizations with a solid clientele roster and a dedicated Business Development and Account Team. I would not recommend Salesforce.com to small start ups as these organizations can get basic CRM functionality from free or much cheaper CRM platforms. But if a company is forecasted to grow, Salesforce.com is a great CRM to grow with. It is very customizable, but customizing the backend of the Salesforce.com CRM will require a Salesforce Administrator, someone with the experience to create the custom objects, etc., or a third-party consultancy to build the CRM to meet the unique business requirements.
Erik Viager | TrustRadius Reviewer

Feature Rating Comparison

API Management

Azure API Management
8.4
Salesforce
API access control
Azure API Management
9.0
Salesforce
Rate limits and usage policies
Azure API Management
7.4
Salesforce
API usage data
Azure API Management
9.0
Salesforce
API user onboarding
Azure API Management
9.0
Salesforce
API versioning
Azure API Management
8.4
Salesforce
Usage billing and payments
Azure API Management
7.0
Salesforce
API monitoring and logging
Azure API Management
9.0
Salesforce

Sales Force Automation

Azure API Management
Salesforce
7.7
Customer data management / contact management
Azure API Management
Salesforce
8.3
Workflow management
Azure API Management
Salesforce
7.6
Territory management
Azure API Management
Salesforce
7.4
Opportunity management
Azure API Management
Salesforce
8.3
Integration with email client (e.g., Outlook or Gmail)
Azure API Management
Salesforce
7.1
Contract management
Azure API Management
Salesforce
7.5
Quote & order management
Azure API Management
Salesforce
7.5
Interaction tracking
Azure API Management
Salesforce
7.8
Channel / partner relationship management
Azure API Management
Salesforce
7.6

Customer Service & Support

Azure API Management
Salesforce
8.5
Case management
Azure API Management
Salesforce
9.0
Call center management
Azure API Management
Salesforce
8.4
Help desk management
Azure API Management
Salesforce
8.3

Marketing Automation

Azure API Management
Salesforce
7.7
Lead management
Azure API Management
Salesforce
8.0
Email marketing
Azure API Management
Salesforce
7.3

CRM Project Management

Azure API Management
Salesforce
7.4
Task management
Azure API Management
Salesforce
7.3
Billing and invoicing management
Azure API Management
Salesforce
6.7
Reporting
Azure API Management
Salesforce
8.1

CRM Reporting & Analytics

Azure API Management
Salesforce
8.1
Forecasting
Azure API Management
Salesforce
7.8
Pipeline visualization
Azure API Management
Salesforce
8.1
Customizable reports
Azure API Management
Salesforce
8.4

Customization

Azure API Management
Salesforce
8.1
Custom fields
Azure API Management
Salesforce
8.4
Custom objects
Azure API Management
Salesforce
8.1
Scripting environment
Azure API Management
Salesforce
7.8
API for custom integration
Azure API Management
Salesforce
8.1

Security

Azure API Management
Salesforce
8.4
Single sign-on capability
Azure API Management
Salesforce
8.2
Role-based user permissions
Azure API Management
Salesforce
8.6

Social CRM

Azure API Management
Salesforce
7.3
Social data
Azure API Management
Salesforce
7.1
Social engagement
Azure API Management
Salesforce
7.4

Integrations with 3rd-party Software

Azure API Management
Salesforce
7.4
Marketing automation
Azure API Management
Salesforce
7.5
Compensation management
Azure API Management
Salesforce
7.3

Platform

Azure API Management
Salesforce
7.5
Mobile access
Azure API Management
Salesforce
7.5

Pros

Azure API Management

  • Selective data exposure as it exposes a set of data allowed by the owner by applying authentication and usage limits.
  • It will help us to keep all our APIs behind a single static IP and protect them with a set of keys.
  • Integration and deployment of various APIs are so simple to manage by Azure so that makes our work a lot easier.
aniket tiwari | TrustRadius Reviewer

Salesforce

  • Salesforce is so user-friendly. The design is so intuitive, very little training is needed before you're off running and getting value out of it. It feels like a digital Rolodex with all the information you need to be successful.
  • The comprehensive reporting functions make it easy to manage teams and see where improvement can be implemented. Easily see how each representative is doing generating leads, following up, and meeting goals compared to the past.
  • Customization allows you to see what's important to you, not what Salesforce thinks is important. Easily manage goals, track progress, and manage business units to understand how your organization is performing.
Nichole Pelaez | TrustRadius Reviewer

Cons

Azure API Management

  • We cannot automate the network infrastructure easily. At least we had issues with creating end to end APIM using Terraform.
Anonymous | TrustRadius Reviewer

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 74 answers
Salesforce.com was one of the easiest products to integrate with our organization -- both from an initial installation and setup perspective as well as from an ongoing / day-to-day usability perspective. The software works seamlessly for us and allows to save a great deal of time in the process of creating and managing relationships.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 101 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

In-Person Training

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Azure API Management

It’s a great tool, and so easy to seamlessly connect into your current Azure world that it’s hard not to look at it or even test the waters with it. It’s priced well, and is feature-rich enough to accomplish most tasks. I think the ease of having everything together and the ability to link so many different services under a subscription is the magic of Azure, and it’s hard not to make good use of that.
Anonymous | TrustRadius Reviewer

Salesforce

We currently use HubSpot Marketing Hub and considered using the HubSpot CRM that would already be included in our package deal. However, with used [Salesforce.com] for longer than HubSpot and there would be no advantage to transferring over to the HubSpot CRM. We have lots of legacy data in Salesforce, so it made since to stick with this platform that we've organization and success in.
Tory Robinson | TrustRadius Reviewer

Scalability

Azure API Management

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Azure API Management

  • We can always think of positive ROI impact on business
  • It helps to easily facilitate the design, deployment, and maintenance of our APIs
Anonymous | TrustRadius Reviewer

Salesforce

  • It will allow your Sales team to better manage their funnel so things don't fall through the cracks. This will directly impact your ROI.
  • You will have increased visibility from an executive level to allow you to make quicker and more accurate decisions.
  • Customer followup and status tracking will improve.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Azure API Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure API Management Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Azure API Management
9.2
Salesforce
7.9

Likelihood to Renew

Azure API Management
Salesforce
10.0

Usability

Azure API Management
Salesforce
7.9

Reliability and Availability

Azure API Management
Salesforce
9.8

Performance

Azure API Management
Salesforce
9.0

Support Rating

Azure API Management
Salesforce
7.5

In-Person Training

Azure API Management
Salesforce
7.9

Online Training

Azure API Management
Salesforce
9.1

Implementation Rating

Azure API Management
Salesforce
9.4

Scalability

Azure API Management
Salesforce
10.0

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