Azure App Service vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure App Service
Score 8.6 out of 10
N/A
The Microsoft Azure App Service is a PaaS that enables users to build, deploy, and scale web apps and APIs, a fully managed service with built-in infrastructure maintenance, security patching, and scaling. Includes Azure Web Apps, Azure Mobile Apps, Azure API Apps, allowing developers to use popular frameworks including .NET, .NET Core, Java, Node.js, Python, PHP, and Ruby.
$9.49
per month
ServiceNow Now Platform
Score 8.8 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
Azure App ServiceServiceNow Now Platform
Editions & Modules
Shared Environment for dev/test
$9.49
per month
Basic Dedicated environment for dev/test
$54.75
per month
Standard Run production workloads
$73
per month
Premium Enhanced performance and scale
$146
per month
No answers on this topic
Offerings
Pricing Offerings
Azure App ServiceServiceNow Now Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFree and Shared (preview) plans are ideal for testing applications in a managed Azure environment. Basic, Standard and Premium plans are for production workloads and run on dedicated Virtual Machine instances. Each instance can support multiple applications and domains.
More Pricing Information
Features
Azure App ServiceServiceNow Now Platform
Platform-as-a-Service
Comparison of Platform-as-a-Service features of Product A and Product B
Azure App Service
8.1
4 Ratings
1% above category average
ServiceNow Now Platform
-
Ratings
Ease of building user interfaces9.74 Ratings00 Ratings
Scalability9.94 Ratings00 Ratings
Platform management overhead4.74 Ratings00 Ratings
Workflow engine capability5.43 Ratings00 Ratings
Platform access control9.94 Ratings00 Ratings
Services-enabled integration9.94 Ratings00 Ratings
Development environment creation9.94 Ratings00 Ratings
Development environment replication10.03 Ratings00 Ratings
Issue monitoring and notification8.04 Ratings00 Ratings
Issue recovery6.34 Ratings00 Ratings
Upgrades and platform fixes5.54 Ratings00 Ratings
Best Alternatives
Azure App ServiceServiceNow Now Platform
Small Businesses
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 8.9 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
Red Hat OpenShift
Red Hat OpenShift
Score 9.2 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Red Hat OpenShift
Red Hat OpenShift
Score 9.2 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure App ServiceServiceNow Now Platform
Likelihood to Recommend
7.6
(8 ratings)
9.2
(27 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(2 ratings)
Usability
-
(0 ratings)
8.7
(20 ratings)
Support Rating
10.0
(2 ratings)
8.5
(21 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
Azure App ServiceServiceNow Now Platform
Likelihood to Recommend
Microsoft
You may easily deploy your apps to Azure App Service if they were written in Visual Studio IDE (typically.NET applications). With a few clicks of the mouse, you may already deploy your application to a remote server using the Visual Studio IDE. As a result of the portal's bulk and complexity, I propose Heroku for less-experienced developers.
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ServiceNow
ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
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Pros
Microsoft
  • It has options to deploy using CI/CD.
  • It has great integration with Azure Devops
  • It has all the common runtimes, so we don't need to install softwares.
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ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
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Cons
Microsoft
  • the learning curve can be tough (just like other azure services)
  • the UX/UI could be more intuitive (just like other azure services as well)
  • monitoring can be hard to understand
  • Microsoft's learning resources are hard to understand
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ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
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Likelihood to Renew
Microsoft
No answers on this topic
ServiceNow
While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
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Usability
Microsoft
No answers on this topic
ServiceNow
It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
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Support Rating
Microsoft
We had an issue where we deployed too large of a resource and didn't notice until the bill came through. They were very understanding and saw we weren't utilizing the resources so they issued a generous refund in about 4 hours. Very fast, friendly, and understanding support reps from my experience.
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ServiceNow
The platform is provided as a SaaS solution and support from the vendor has been good. There are regular software releases with bug fixes, new features and enhancements, and furthermore we are given the opportunity to fully test these before rolling these new releases out into the production environment to minimise the risk of business disruption
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Implementation Rating
Microsoft
No answers on this topic
ServiceNow
We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
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Alternatives Considered
Microsoft
Azure has many data center, their services are more reliable. Azure has way more features than both Linode and DigitalOcean. If someone wants a complete reliable service, he/she must go to Azure instead of Linode and DigitalOcean because even though azure charges more, it is worth the money you pay there.
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ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
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Contract Terms and Pricing Model
Microsoft
No answers on this topic
ServiceNow
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
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Professional Services
Microsoft
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
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Return on Investment
Microsoft
  • Reduced the deployment time of ASP .NET applications in the company.
  • Gave us an alternative to quickly deploy our applications without granting access to the version control system to a third platform.
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ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
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ScreenShots