Azure App Service vs Twilio

Likelihood to Recommend

Azure App Service is great if you're starting a new web project and need an infrastructure that is fast, stable, secure, and scalable. The service has a very high up-time, and it supports a variety of languages and technologies (though it really shines with the .NET stack - C#, ASP.NET, Entity Framework, etc.). If you're thinking about porting an existing app over, it may wind up being expensive as far as resources go if the software isn't properly optimized to utilize cloud resources efficiently, so that's something to keep in mind.

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Drew Harrison

Programmer

Wireless SolutionsComputer Software, 1-10 employees

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If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Feature Rating Comparison

Azure App Service

Twilio

Agent dashboard

Validate callers

Outbound response

Call forwarding

Warm transfer

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Azure App Service

Twilio

Inbound call routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Single source for ALL of our apps.
Revision control is easy with the info we embed into the apps.

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Richard Peterson

Global Webmaster

Broan-NuToneConsumer Goods, 1001-5000 employees

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Easy implementation. Just a few lines of code.
Custom numbers for area codes (we have one in each different city).
Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
Good overview dashboards to see activity, send rates, and deliverability.
Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.

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Evan Laird

Chief Marketing Officer

DinelyInternet, 1-10 employees

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Cons

Abstraction of computing resources like Heroku does with dynos.
Azure Portal overall is pretty bloated and that affects managing Azure App Service applications.

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Verified User

Engineer in Engineering

Information Technology and Services Company, 11-50 employees

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There is some latency when calling international phone numbers.
You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.

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Verified User

Program Manager in Product Management

Human Resources Company, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

Twilio 9.0

Based on 1 answer

It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.

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Verified User

Manager in Information Technology

Higher Education Company, 51-200 employees

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Support Rating

Azure App Service 9.6

Based on 5 answers

Overall support is great when I joined Azure, first we had number of problems & they have good support on public forms & Azure forms.

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sandeep singh

Magento Lead / Developer

HiddenComputer Software, 51-200 employees

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Twilio 7.3

Based on 14 answers

I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.

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Verified User

Engineer in Research & Development

Pharmaceuticals Company, 5001-10,000 employees

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Alternatives Considered

After exhaustive testing, we settled on Azure App Service because we felt they offered the best solutions in the price range we willing to pay for. It also was a natural extension of our website hosting package on Azure, and it is nice to be organized in one place.

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Richard Peterson

Global Webmaster

Broan-NuToneConsumer Goods, 1001-5000 employees

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Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.

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Jeff Eaton

Senior Digital Strategist

LullabotInternet, 51-200 employees

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Return on Investment

Azure App Service has allowed us to quickly deploy high-budget projects very quickly, netting us a healthy profit vs the cost to develop. (We make, on average, about 10x what it costs to get up and running per project thanks to how easy it is to implement a skeleton framework.)
Costs are low to run the services thanks to the scaling functionality that comes with Azure App Service. We can utilize less resources during slow times and save hundreds of dollars per month vs costs of traditional servers.

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Drew Harrison

Programmer

Wireless SolutionsComputer Software, 1-10 employees

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Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.

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Verified User

Manager in Information Technology

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Azure App Service Editions & Modules

—

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Twilio Editions & Modules

Edition

Local Calls	$0.013¹
Toll-Free Calls	$0.013¹
Browser / App Calls	$0.040¹

Per Minute

Additional Pricing Details

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Rating Summary

Azure App Service

Twilio

Azure App Service

Twilio

Azure App Service

Twilio