Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure App Service
Score 8.4 out of 10
N/A
The Microsoft Azure App Service is a PaaS that enables users to build, deploy, and scale web apps and APIs, a fully managed service with built-in infrastructure maintenance, security patching, and scaling. Includes Azure Web Apps, Azure Mobile Apps, Azure API Apps, allowing developers to use popular frameworks including .NET, .NET Core, Java, Node.js, Python, PHP, and Ruby.
$9.49
per month
Twilio
Score 7.4 out of 10
N/A
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
$0
per min per participant
Pricing
Azure App ServiceTwilio
Editions & Modules
Shared Environment for dev/test
$9.49
per month
Basic Dedicated environment for dev/test
$54.75
per month
Standard Run production workloads
$73
per month
Premium Enhanced performance and scale
$146
per month
Programmable Video
$0.0015
per min per participant
WhatsApp Business API
$0.0042
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Per WhatsApp session message
Elastic SIP Trunking
$0.007
Per min for termination
Programmable Messaging
$0.0075
per message sent or received
Programmable Voice
$0.0085
per minute to receive a call
Programmable Voice
$0.013
per min to make a call
Elastic SIP Trunking
$0.045
Per min for origination
Twilio Conversations
$0.05
per active user per month
Twilio Authy
$0.09
per authentication
Programmable Wireless
$0.1
per MB
Twilio Flex (Contact Center)
$1
per active user hour (5000 hours free)
Programmable Wireless
$2.00
per SIM card
Twilio SendGrid Email API
$14.95
per month up to 100k emails. (Up to 40k emails free for 30 days)
Twilio SendGrid Marketing Campaigns
$15
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
Twilio Flex (Contact Center)
$150
per named user per month (5000 hours free)
Offerings
Pricing Offerings
Azure App ServiceTwilio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsFree and Shared (preview) plans are ideal for testing applications in a managed Azure environment. Basic, Standard and Premium plans are for production workloads and run on dedicated Virtual Machine instances. Each instance can support multiple applications and domains.1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.
More Pricing Information
Community Pulse
Azure App ServiceTwilio
Considered Both Products
Azure App Service

No answer on this topic

Twilio
Chose Twilio
I’m using or have used these services. I like to try multiple applications. I’ve selected Twilio because the documentation in C# is amazing.
Top Pros
Top Cons
Features
Azure App ServiceTwilio
Platform-as-a-Service
Comparison of Platform-as-a-Service features of Product A and Product B
Azure App Service
8.4
4 Ratings
3% above category average
Twilio
-
Ratings
Ease of building user interfaces9.04 Ratings00 Ratings
Scalability9.64 Ratings00 Ratings
Platform management overhead6.54 Ratings00 Ratings
Workflow engine capability6.53 Ratings00 Ratings
Platform access control9.44 Ratings00 Ratings
Services-enabled integration9.54 Ratings00 Ratings
Development environment creation9.44 Ratings00 Ratings
Development environment replication10.03 Ratings00 Ratings
Issue monitoring and notification8.04 Ratings00 Ratings
Issue recovery7.14 Ratings00 Ratings
Upgrades and platform fixes7.04 Ratings00 Ratings
Best Alternatives
Azure App ServiceTwilio
Small Businesses
AWS Elastic Beanstalk
AWS Elastic Beanstalk
Score 9.0 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
IBM Cloud Private
IBM Cloud Private
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
IBM Cloud Private
IBM Cloud Private
Score 9.5 out of 10
Conversica
Conversica
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure App ServiceTwilio
Likelihood to Recommend
6.4
(8 ratings)
6.6
(70 ratings)
Likelihood to Renew
-
(0 ratings)
8.1
(5 ratings)
Usability
-
(0 ratings)
9.5
(10 ratings)
Performance
-
(0 ratings)
7.0
(15 ratings)
Support Rating
10.0
(2 ratings)
5.7
(16 ratings)
Implementation Rating
-
(0 ratings)
9.5
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Azure App ServiceTwilio
Likelihood to Recommend
Microsoft
You may easily deploy your apps to Azure App Service if they were written in Visual Studio IDE (typically.NET applications). With a few clicks of the mouse, you may already deploy your application to a remote server using the Visual Studio IDE. As a result of the portal's bulk and complexity, I propose Heroku for less-experienced developers.
Read full review
Twilio
Twilio excels in customer service applications, enabling automated SMS updates or voice calls for order confirmations and support. It's ideal for implementing two-factor authentication, enhancing security for online services. However, it's less suitable for businesses needing in-depth, custom telephony infrastructure, as it primarily offers standard, API-driven solutions, or for regions with limited internet connectivity, where cloud-based services may be unreliable.
Read full review
Pros
Microsoft
  • It has options to deploy using CI/CD.
  • It has great integration with Azure Devops
  • It has all the common runtimes, so we don't need to install softwares.
Read full review
Twilio
  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
Read full review
Cons
Microsoft
  • the learning curve can be tough (just like other azure services)
  • the UX/UI could be more intuitive (just like other azure services as well)
  • monitoring can be hard to understand
  • Microsoft's learning resources are hard to understand
Read full review
Twilio
  • In my opinion, online support is extremely subpar for clients.
  • In my experience, no way to talk with anyone without a $1,500 investment monthly in their service.
  • In my experience, be prepared to wait at least 2-4 days to receive even one response from their support.
Read full review
Likelihood to Renew
Microsoft
No answers on this topic
Twilio
We have standardized our processes surrounding Twilio. The entire process just works! There is no significant gap that we need to fill. Instead of thinking about Twilio's replacement, we'd rather focus on our customers with Twilio. It meets all our uses-cases currently. We haven't even explored the entire suite of applications to determine what other use cases we may potentially use.
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Usability
Microsoft
No answers on this topic
Twilio
Overall the product API is extremely well documented so it is very easy to build a product with their technology. The website is a little bit cumbersome to use as they have greatly expanded the number of products that they have over the years, but the dashboard UI has not been improved much since.
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Performance
Microsoft
No answers on this topic
Twilio
The problem tends to be us, the user, rather than Twilio. We don't reach out to support fast enough (spend time struggling), but when we have, they've solved our issue immediately. We are rural, so there are signal issues to accommodate, however, we find that a few staff on a few cellular networks can triangulate where we all have signal to put up a sign.
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Support Rating
Microsoft
We had an issue where we deployed too large of a resource and didn't notice until the bill came through. They were very understanding and saw we weren't utilizing the resources so they issued a generous refund in about 4 hours. Very fast, friendly, and understanding support reps from my experience.
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Twilio
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
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Implementation Rating
Microsoft
No answers on this topic
Twilio
The developer APIs and SDKs are super easy to follow.
Read full review
Alternatives Considered
Microsoft
Azure has many data center, their services are more reliable. Azure has way more features than both Linode and DigitalOcean. If someone wants a complete reliable service, he/she must go to Azure instead of Linode and DigitalOcean because even though azure charges more, it is worth the money you pay there.
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Twilio
Twilio was referred to me by a business colleague, and I can't be more thankful! Twilio has helped my Facebook page by leaps and bounds, and I haven't even considered trying another chat option for my page. It is easy to set up, and customer service is quick to answer any and all questions you may have. I highly recommend it!
Read full review
Contract Terms and Pricing Model
Microsoft
No answers on this topic
Twilio
Being in South Africa, direct local currency support would be nice
Read full review
Return on Investment
Microsoft
  • Reduced the deployment time of ASP .NET applications in the company.
  • Gave us an alternative to quickly deploy our applications without granting access to the version control system to a third platform.
Read full review
Twilio
  • Adding in phone numbers onto our onboarding sequence has increased our user activity by about 30%. We believe due to the users being more invested in the application now.
  • On top of that, our first SMS has increased our week 1 retention by about 15%. Pushing users to go on the app more than 2-3 times has been a struggle and SMS seems to be a solid driver in retention.
Read full review
ScreenShots

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.