What users are saying about
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 122 reviews and ratings
Twilio
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
137 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 137 reviews and ratings
Feature Set Ratings
Platform-as-a-Service
8.7
Azure App Service
87%
Twilio
Feature Set Not Supported
N/A
Azure App Service ranks higher in 11/11 features
Azure App Service ranks higher in 11/11 features
Ease of building user interfaces
8.0
80%
2 Ratings
N/A
0 Ratings
Scalability
10.0
100%
2 Ratings
N/A
0 Ratings
Platform management overhead
8.5
85%
2 Ratings
N/A
0 Ratings
Workflow engine capability
8.0
80%
1 Rating
N/A
0 Ratings
Platform access control
8.5
85%
2 Ratings
N/A
0 Ratings
Services-enabled integration
9.5
95%
2 Ratings
N/A
0 Ratings
Development environment creation
8.5
85%
2 Ratings
N/A
0 Ratings
Development environment replication
10.0
100%
2 Ratings
N/A
0 Ratings
Issue monitoring and notification
7.5
75%
2 Ratings
N/A
0 Ratings
Issue recovery
8.5
85%
2 Ratings
N/A
0 Ratings
Upgrades and platform fixes
8.5
85%
2 Ratings
N/A
0 Ratings
Attribute Ratings
- Azure App Service is rated higher in 1 area: Support Rating
- Twilio is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
7.8
Azure App Service
78%
6 Ratings
8.8
Twilio
88%
51 Ratings
Usability
Azure App Service
N/A
0 Ratings
9.1
Twilio
91%
10 Ratings
Support Rating
10.0
Azure App Service
100%
4 Ratings
9.4
Twilio
94%
18 Ratings
Contract Terms and Pricing Model
Azure App Service
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Professional Services
Azure App Service
N/A
0 Ratings
10.0
Twilio
100%
1 Rating
Likelihood to Recommend
Azure App Service
You may easily deploy your apps to Azure App Service if they were written in Visual Studio IDE (typically.NET applications). With a few clicks of the mouse, you may already deploy your application to a remote server using the Visual Studio IDE. As a result of the portal's bulk and complexity, I propose Heroku for less-experienced developers.

Verified User
Administrator in Information Technology
Information Technology & Services Company, 10,001+ employeesTwilio
If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
Social Media Manager
Moana Creative MarketingMarketing & Advertising, 1-10 employees
Pros
Azure App Service
- It has options to deploy using CI/CD.
- It has great integration with Azure Devops
- It has all the common runtimes, so we don't need to install softwares.
Team Lead
Avalon Information Systems Pvt. Ltd.Information Technology & Services, 51-200 employees
Twilio
- Easy to see my team in one place, when they log in and out and what call status they are in.
- Twilio is a simple, user friendly way to log in and out of work activities.
- Excellent services and support.
- The omnichannel feature which allows agents to get request from all channels.
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees
Cons
Azure App Service
- the learning curve can be tough (just like other azure services)
- the UX/UI could be more intuitive (just like other azure services as well)
- monitoring can be hard to understand
- Microsoft's learning resources are hard to understand

Verified User
Manager in Information Technology
Banking Company, 1001-5000 employeesTwilio
- Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
- Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
- Easier multi-media sending for images, videos, or files needed.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Pricing Details
Azure App Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Azure App Service Editions & Modules
—
Additional Pricing Details
—Twilio
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0.0,015 per min per participant
Twilio Editions & Modules
Edition
Programmable Messaging | $0.00751 |
---|---|
Programmable Voice | $0.00852 |
Twilio SendGrid Marketing Campaigns | $153 |
Programmable Video | $0.00154 |
Twilio SendGrid Email API | $14.955 |
Twilio Flex (Contact Center) | $16 |
Twilio Flex (Contact Center) | $1507 |
Programmable Voice | $0.0138 |
Twilio Conversations | $0.059 |
Twilio Authy | $0.0910 |
Programmable Wireless | $2.0011 |
Programmable Wireless | $0.112 |
WhatsApp Business API | $0.004213 |
WhatsApp Business API | $0.00514 |
Elastic SIP Trunking | $0.04515 |
Elastic SIP Trunking | $0.00716 |
- per message sent or received
- per minute to receive a call
- per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
- per min per participant
- per month up to 100k emails. (Up to 40k emails free for 30 days)
- per active user hour (5000 hours free)
- per named user per month (5000 hours free)
- per min to make a call
- per active user per month
- per authentication
- per SIM card
- per MB
- Per WhatsApp Template message sent
- Per WhatsApp session message
- Per min for origination
- Per min for termination
Additional Pricing Details
1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.Usability
Azure App Service
No score
No answers yet
No answers on this topic
Twilio
Twilio 9.1
Based on 10 answers
Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
CITO (Chief Information Technology Officer)
Risk Administration Services, Inc.Insurance, 51-200 employees
Support Rating
Azure App Service
Azure App Service 10.0
Based on 4 answers
We had an issue where we deployed too large of a resource and didn't notice until the bill came through. They were very understanding and saw we weren't utilizing the resources so they issued a generous refund in about 4 hours. Very fast, friendly, and understanding support reps from my experience.
Programmer
Wireless SolutionsComputer Software, 1-10 employees
Twilio
Twilio 9.4
Based on 18 answers
I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

Verified User
Director in Marketing
Media Production Company, 1-10 employeesAlternatives Considered
Azure App Service
Azure has many data center, their services are more reliable. Azure has way more features than both Linode and DigitalOcean. If someone wants a complete reliable service, he/she must go to Azure instead of Linode and DigitalOcean because even though azure charges more, it is worth the money you pay there.

Verified User
Director in Engineering
E-Learning Company, 11-50 employeesTwilio
I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.

Verified User
C-Level Executive in Engineering
Telecommunications Company, 51-200 employeesContract Terms and Pricing Model
Azure App Service
No score
No answers yet
No answers on this topic
Twilio
Twilio 10.0
Based on 1 answer
Being in South Africa, direct local currency support would be nice
CIO (Chief Information Officer)
WamlyHuman Resources, 1-10 employees
Return on Investment
Azure App Service
- Reduced the deployment time of ASP .NET applications in the company.
- Gave us an alternative to quickly deploy our applications without granting access to the version control system to a third platform.

Verified User
Engineer in Engineering
Information Technology and Services Company, 11-50 employeesTwilio
- Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
- It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
- Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employees