Azure App Service vs. Twilio

You may easily deploy your apps to Azure App Service if they were written in Visual Studio IDE (typically.NET applications). With a few clicks of the mouse, you may already deploy your application to a remote server using the Visual Studio IDE. As a result of the portal's bulk and complexity, I propose Heroku for less-experienced developers.

Incentivized

Twilio excels in customer service applications, enabling automated SMS updates or voice calls for order confirmations and support. It's ideal for implementing two-factor authentication, enhancing security for online services. However, it's less suitable for businesses needing in-depth, custom telephony infrastructure, as it primarily offers standard, API-driven solutions, or for regions with limited internet connectivity, where cloud-based services may be unreliable.

Incentivized

• It has options to deploy using CI/CD.
• It has great integration with Azure Devops
• It has all the common runtimes, so we don't need to install softwares.

Incentivized

• Easy to see my team in one place, when they log in and out and what call status they are in.
• Twilio is a simple, user friendly way to log in and out of work activities.
• Excellent services and support.
• The omnichannel feature which allows agents to get request from all channels.

Incentivized

• the learning curve can be tough (just like other azure services)
• the UX/UI could be more intuitive (just like other azure services as well)
• monitoring can be hard to understand
• Microsoft's learning resources are hard to understand

Incentivized

• In my opinion, online support is extremely subpar for clients.
• In my experience, no way to talk with anyone without a $1,500 investment monthly in their service.
• In my experience, be prepared to wait at least 2-4 days to receive even one response from their support.

Incentivized

We have standardized our processes surrounding Twilio. The entire process just works! There is no significant gap that we need to fill. Instead of thinking about Twilio's replacement, we'd rather focus on our customers with Twilio. It meets all our uses-cases currently. We haven't even explored the entire suite of applications to determine what other use cases we may potentially use.

Incentivized

Overall the product API is extremely well documented so it is very easy to build a product with their technology. The website is a little bit cumbersome to use as they have greatly expanded the number of products that they have over the years, but the dashboard UI has not been improved much since.

Incentivized

The problem tends to be us, the user, rather than Twilio. We don't reach out to support fast enough (spend time struggling), but when we have, they've solved our issue immediately. We are rural, so there are signal issues to accommodate, however, we find that a few staff on a few cellular networks can triangulate where we all have signal to put up a sign.

Incentivized

We had an issue where we deployed too large of a resource and didn't notice until the bill came through. They were very understanding and saw we weren't utilizing the resources so they issued a generous refund in about 4 hours. Very fast, friendly, and understanding support reps from my experience.

Incentivized

I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.

Incentivized

The developer APIs and SDKs are super easy to follow.

Incentivized

Azure has many data center, their services are more reliable. Azure has way more features than both Linode and DigitalOcean. If someone wants a complete reliable service, he/she must go to Azure instead of Linode and DigitalOcean because even though azure charges more, it is worth the money you pay there.

Incentivized

Twilio was referred to me by a business colleague, and I can't be more thankful! Twilio has helped my Facebook page by leaps and bounds, and I haven't even considered trying another chat option for my page. It is easy to set up, and customer service is quick to answer any and all questions you may have. I highly recommend it!

Incentivized

Being in South Africa, direct local currency support would be nice

Incentivized

• Reduced the deployment time of ASP .NET applications in the company.
• Gave us an alternative to quickly deploy our applications without granting access to the version control system to a third platform.

Incentivized

• Adding in phone numbers onto our onboarding sequence has increased our user activity by about 30%. We believe due to the users being more invested in the application now.
• On top of that, our first SMS has increased our week 1 retention by about 15%. Pushing users to go on the app more than 2-3 times has been a struggle and SMS seems to be a solid driver in retention.

Incentivized