What users are saying about
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Top Rated
137 Ratings
122 Ratings
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Score 8.4 out of 100

Twilio

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Top Rated
137 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Platform-as-a-Service

    8.7

    Azure App Service

    87%

    Twilio

    Feature Set Not Supported
    N/A
    Azure App Service ranks higher in 11/11 features

    Ease of building user interfaces

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Scalability

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Platform management overhead

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Workflow engine capability

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform access control

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Services-enabled integration

    9.5
    95%
    2 Ratings
    N/A
    0 Ratings

    Development environment creation

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Development environment replication

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Issue monitoring and notification

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Issue recovery

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Upgrades and platform fixes

    8.5
    85%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Azure App Service is rated higher in 1 area: Support Rating
    • Twilio is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.8

    Azure App Service

    78%
    6 Ratings
    8.8

    Twilio

    88%
    51 Ratings

    Usability

    Azure App Service

    N/A
    0 Ratings
    9.1

    Twilio

    91%
    10 Ratings

    Support Rating

    10.0

    Azure App Service

    100%
    4 Ratings
    9.4

    Twilio

    94%
    18 Ratings

    Contract Terms and Pricing Model

    Azure App Service

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Professional Services

    Azure App Service

    N/A
    0 Ratings
    10.0

    Twilio

    100%
    1 Rating

    Likelihood to Recommend

    Azure App Service

    You may easily deploy your apps to Azure App Service if they were written in Visual Studio IDE (typically.NET applications). With a few clicks of the mouse, you may already deploy your application to a remote server using the Visual Studio IDE. As a result of the portal's bulk and complexity, I propose Heroku for less-experienced developers.
    Anonymous | TrustRadius Reviewer

    Twilio

    If you have a business page on Facebook, having Twilio’s chat not feature is a must! No more missed chat messages or clients getting upset because of a delay in replies. Twilio has helped on several occasions answer simple questions, so I didn't even have to answer the chat message manually. It also enables you to recognize when spammy messages are trying to get through.
    Mary Tihoni | TrustRadius Reviewer

    Pros

    Azure App Service

    • It has options to deploy using CI/CD.
    • It has great integration with Azure Devops
    • It has all the common runtimes, so we don't need to install softwares.
    Rudolph Pereira | TrustRadius Reviewer

    Twilio

    • Easy to see my team in one place, when they log in and out and what call status they are in.
    • Twilio is a simple, user friendly way to log in and out of work activities.
    • Excellent services and support.
    • The omnichannel feature which allows agents to get request from all channels.
    Max Safier | TrustRadius Reviewer

    Cons

    Azure App Service

    • the learning curve can be tough (just like other azure services)
    • the UX/UI could be more intuitive (just like other azure services as well)
    • monitoring can be hard to understand
    • Microsoft's learning resources are hard to understand
    Anonymous | TrustRadius Reviewer

    Twilio

    • Setting up response sequences should be more intuitive like an email sequence software or a chatbot service where you can send users through flows based on actions.
    • Less code setup or having a graphical user interface to set it up would be nice then to be able to just export the code of what we need and send it over to developers.
    • Easier multi-media sending for images, videos, or files needed.
    Evan Laird | TrustRadius Reviewer

    Pricing Details

    Azure App Service

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Azure App Service Editions & Modules

    Additional Pricing Details

    Twilio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0.0,015 per min per participant

    Twilio Editions & Modules

    Edition
    Programmable Messaging$0.00751
    Programmable Voice$0.00852
    Twilio SendGrid Marketing Campaigns$153
    Programmable Video$0.00154
    Twilio SendGrid Email API$14.955
    Twilio Flex (Contact Center)$16
    Twilio Flex (Contact Center)$1507
    Programmable Voice$0.0138
    Twilio Conversations$0.059
    Twilio Authy$0.0910
    Programmable Wireless$2.0011
    Programmable Wireless$0.112
    WhatsApp Business API$0.004213
    WhatsApp Business API$0.00514
    Elastic SIP Trunking$0.04515
    Elastic SIP Trunking$0.00716
    1. per message sent or received
    2. per minute to receive a call
    3. per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    4. per min per participant
    5. per month up to 100k emails. (Up to 40k emails free for 30 days)
    6. per active user hour (5000 hours free)
    7. per named user per month (5000 hours free)
    8. per min to make a call
    9. per active user per month
    10. per authentication
    11. per SIM card
    12. per MB
    13. Per WhatsApp Template message sent
    14. Per WhatsApp session message
    15. Per min for origination
    16. Per min for termination
    Additional Pricing Details
    1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.

    Usability

    Azure App Service

    No score
    No answers yet
    No answers on this topic

    Twilio

    Twilio 9.1
    Based on 10 answers
    Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.
    Chirag Shukla | TrustRadius Reviewer

    Support Rating

    Azure App Service

    Azure App Service 10.0
    Based on 4 answers
    We had an issue where we deployed too large of a resource and didn't notice until the bill came through. They were very understanding and saw we weren't utilizing the resources so they issued a generous refund in about 4 hours. Very fast, friendly, and understanding support reps from my experience.
    Drew Harrison | TrustRadius Reviewer

    Twilio

    Twilio 9.4
    Based on 18 answers
    I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries.With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Azure App Service

    Azure has many data center, their services are more reliable. Azure has way more features than both Linode and DigitalOcean. If someone wants a complete reliable service, he/she must go to Azure instead of Linode and DigitalOcean because even though azure charges more, it is worth the money you pay there.
    Anonymous | TrustRadius Reviewer

    Twilio

    I receive regular unsolicited communications from Twilio competitors but I do not have the time to review them, given there is no reason for me to switch. Twilio works great and its pricing is acceptable for our situation. Investigating point solutions for text only or voice only would complicate our infrastructure and vendor management and would require some expensive system changes.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Azure App Service

    No score
    No answers yet
    No answers on this topic

    Twilio

    Twilio 10.0
    Based on 1 answer
    Being in South Africa, direct local currency support would be nice
    Farren Mare | TrustRadius Reviewer

    Return on Investment

    Azure App Service

    • Reduced the deployment time of ASP .NET applications in the company.
    • Gave us an alternative to quickly deploy our applications without granting access to the version control system to a third platform.
    Anonymous | TrustRadius Reviewer

    Twilio

    • Twilio WebRTC allowed us to move a bulk of our communication to the cloud, giving us a lot of visibility on how we were communicating with our customers.
    • It also gave us analytics on how much time users spent on communicating with each other over calls and helped us build features around it.
    • Twilio became the center of all communication on our platform. From chat messages to phone calls, it powered everything.
    Anonymous | TrustRadius Reviewer

    Screenshots

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