What users are saying about
85 Ratings
43 Ratings
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Score 8.7 out of 100
85 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Azure App Service

Azure App Service is great if you're starting a new web project and need an infrastructure that is fast, stable, secure, and scalable. The service has a very high up-time, and it supports a variety of languages and technologies (though it really shines with the .NET stack - C#, ASP.NET, Entity Framework, etc.). If you're thinking about porting an existing app over, it may wind up being expensive as far as resources go if the software isn't properly optimized to utilize cloud resources efficiently, so that's something to keep in mind.
Drew Harrison | TrustRadius Reviewer

Twilio

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Azure App Service
Twilio
8.8
Agent dashboard
Azure App Service
Twilio
9.3
Validate callers
Azure App Service
Twilio
9.3
Outbound response
Azure App Service
Twilio
8.4
Call forwarding
Azure App Service
Twilio
8.0
Warm transfer
Azure App Service
Twilio
6.1
Interactive voice response
Azure App Service
Twilio
9.3
REST APIs
Azure App Service
Twilio
9.5
Call scripts
Azure App Service
Twilio
9.3
Call tracking
Azure App Service
Twilio
9.3
Multichannel integration
Azure App Service
Twilio
8.6
CRM software integration
Azure App Service
Twilio
9.5

Workforce Optimization (WFO)

Azure App Service
Twilio
10.0
Inbound call routing
Azure App Service
Twilio
10.0
Recording
Azure App Service
Twilio
10.0
Quality management
Azure App Service
Twilio
10.0
Call analytics
Azure App Service
Twilio
10.0
Historical reporting
Azure App Service
Twilio
10.0
Live reporting
Azure App Service
Twilio
10.0
Customer surveys
Azure App Service
Twilio
10.0
Customer interaction analytics
Azure App Service
Twilio
10.0

Pros

Azure App Service

  • Single source for ALL of our apps.
  • Revision control is easy with the info we embed into the apps.
Richard Peterson | TrustRadius Reviewer

Twilio

  • Easy implementation. Just a few lines of code.
  • Custom numbers for area codes (we have one in each different city).
  • Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
  • Good overview dashboards to see activity, send rates, and deliverability.
  • Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.
Evan Laird | TrustRadius Reviewer

Cons

Azure App Service

  • Abstraction of computing resources like Heroku does with dynos.
  • Azure Portal overall is pretty bloated and that affects managing Azure App Service applications.
Anonymous | TrustRadius Reviewer

Twilio

  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
Anonymous | TrustRadius Reviewer

Usability

Azure App Service

No score
No answers yet
No answers on this topic

Twilio

Twilio 9.0
Based on 1 answer
It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
Anonymous | TrustRadius Reviewer

Support Rating

Azure App Service

Azure App Service 9.6
Based on 5 answers
Overall support is great when I joined Azure, first we had number of problems & they have good support on public forms & Azure forms.
sandeep singh | TrustRadius Reviewer

Twilio

Twilio 7.3
Based on 14 answers
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Azure App Service

After exhaustive testing, we settled on Azure App Service because we felt they offered the best solutions in the price range we willing to pay for. It also was a natural extension of our website hosting package on Azure, and it is nice to be organized in one place.
Richard Peterson | TrustRadius Reviewer

Twilio

Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.
Jeff Eaton | TrustRadius Reviewer

Return on Investment

Azure App Service

  • Azure App Service has allowed us to quickly deploy high-budget projects very quickly, netting us a healthy profit vs the cost to develop. (We make, on average, about 10x what it costs to get up and running per project thanks to how easy it is to implement a skeleton framework.)
  • Costs are low to run the services thanks to the scaling functionality that comes with Azure App Service. We can utilize less resources during slow times and save hundreds of dollars per month vs costs of traditional servers.
Drew Harrison | TrustRadius Reviewer

Twilio

  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
Anonymous | TrustRadius Reviewer

Pricing Details

Azure App Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure App Service Editions & Modules

Additional Pricing Details

Twilio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Editions & Modules

Edition
Local Calls$0.0131
Toll-Free Calls$0.0131
Browser / App Calls$0.0401
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Azure App Service
9.4
Twilio
8.6

Usability

Azure App Service
Twilio
9.0

Support Rating

Azure App Service
9.6
Twilio
7.3

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