Azure Blob Storage vs. OnBase

Blob storage is well suited to hosting/sharing zipped files rather than several smaller files, as folder enumeration/listing is not supported. Files uploaded are case-sensitive, so users need to be educated on the correct naming convention format if they are delegating the file-sharing process outside of IT.

Incentivized

OnBase is a content services solution for organizations that need high visibility to documents or information across multiple teams or departments. It supports users' access control, workflow functionality with transaction history, electronic document retention, and destruction documentation. Hyland can support the organization for implementations or solutions, or the organization can utilize the education services and build out the solution themselves.

Incentivized

• Easy to work with - drag and drop
• Capable of long term retention
• Relatively low cost
• Good for different data formats
• Allows archival storage

Incentivized

• Workflow and Configuration - easy to learn
• Documentation for each application and toolset
• Hyland Account Managers and staff are knowledgeable
• Robust User Community that helps solve an issue or make recommendations
• Web client - no application installation needed on a PC for users

• If we are transferring huge amount of data (outbound), it can get quite expensive.
• With new features being added constantly, although a good thing, at times it becomes difficult to keep up with the changes. Documentation needs to keep UpToDate and should include best practices.
• Performance can be improved especially when it comes to cold storage.

Incentivized

• I personally find the user inferface to be obnoxious and obtuse.
• When we have issues it is often hard to resolve the problem as there are many variables such as file types, DPI, and scanner setting that combine to make it hard to pinpoint trouble spots.
• The upgrade process has always been a nightmare for our team. We are not on the latest version now due to this issue.

Incentivized

OnBase has become a core part of our enterprise solutions toolkit due to its ever-growing integration capabilities. Any business process that produces or tracks documents or object entities can be modeled and managed within OnBase and used to supplement almost any line-of-business system that we use.

Incentivized

Blob storage is fairly simple, with several different options/settings that can be configured. The file explorer has enhanced its usability. Some areas could be improved, such as providing more details or stats on how many times a file has been accessed. It is an obvious choice if you're already using Azure/Entra.

Incentivized

You get out of something what you put into it. You reap what you sow! If an organization will spend time setting the solution up, dedicating staff to its development and ongoing support, and always keep the end-user in mind during development, you will have one of the most well-received solutions in your organization. So many organizations that I speak with stand up a solution but don't commit someone to its upkeep and development. It is vital that you have the staff to work within the solution on a daily basis.

Incentivized

Microsoft has improved its customer service standpoint over the years. The ability to chat with an issue, get a callback, schedule a call or work with an architecture team(for free) is a huge plus. I can get mentorship and guidance on where to go with my environment without pushy sales tactics. This is very refreshing. Typically support can get me to where I need to be on the first contact, which is also nice.

Incentivized

This rating is a compromise because I technically have 2 tiers of support.
I go through a re-seller that I give a (10). I send an email and receive acknowledgment within minutes.
For the few times we need to contact Hyland for assistance, it sometimes takes a couple of days to receive a response - and then the first tier might go back and forth a dozen times through email instead of initiating a phone call. And for an advanced issue, they take too long before they forward to an evangelist or someone more knowledgeable that is able to assist. I give that process an (8).

Incentivized

The trainer was very knowledgeable and was a Hyland employee. The training was at their corporate headquarters, so it allowed our team to become familiar with organization and culture.

Incentivized

With the Premium subscription, there is a tone of training with audio and practice options.

Incentivized

Using Hyland professional services to assist with the implementation made things much easier. They have the knowledge and experience to get the system live as users are expecting

Incentivized

Azure Blob Storage is the best choice to store files when the app runs in Azure. It also has some advantages over S3, like Shared Access Signatures, that make it easy to control access to files directly via a URL. Azure Blob Storage is very fast and we have not had any major issues with it after using it for several years.

Incentivized

The version of SharePoint we were utilizing was not very practical. We oftentimes had issues with archived documents, where they could be found or opening them all together. It seemed the older the document the harder it was to access when logged into SharePoint. This is critical in our business as we need to behave full access to documentation sent and received for an owner's account.

• Azure has increased the flexibility of where we place data within our organization.
• It has proven to be very reliable and always accessible.

Incentivized

• OnBase provides a very reliable ECM platform for the company.
• OnBase helped to remove the dependency on paper files and file folders. This saved real estate cost as well as facilitated the ability to work from anywhere.
• OnBase made same day processing of all incoming and outgoing documents a reality.

Incentivized