19 Ratings
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Score 7.6 out of 100
4 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.
Maurice Samuels | TrustRadius Reviewer

ChatBot

We're using them for form filling. You can enter the data in any order and through conversational memory you can capture earlier information for form filling later.
Anonymous | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
Francis Banda | TrustRadius Reviewer

ChatBot

  • Superb for interactive form filling.
  • Great for standard messages and relaying information.
  • Out-of-house assistance and redirecting or capturing followup details.
Anonymous | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • Azure documentation still needs some improvement.
Anonymous | TrustRadius Reviewer

ChatBot

  • Having enough conversational data to train the chatbot.
  • Really understanding intent.
  • Understanding emotion.
Anonymous | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.3
Based on 3 answers
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.
Maurice Samuels | TrustRadius Reviewer

ChatBot

ChatBot 8.0
Based on 1 answer
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Francis Banda | TrustRadius Reviewer

ChatBot

End to end solution support, purchasing a service-ready solution speeds up the time to market whilst ensuring a secure and compliant solution. Also having contracts in place, speeded up the process of time to market. Developing with conversational experts to speed up time to market also really helped. The hardest part is creating an operational model to continually deliver increased functionality and knowledge. Implementing market leading technology also provides an easier route to internal approvals.
Anonymous | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • High impact on time savings.
  • Database independent support.
Anonymous | TrustRadius Reviewer

ChatBot

  • Good customer engagement levels (positive intent recognition).
  • Positive CSAT.
  • Not enough volume yet to have a cost ROI.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ChatBot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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