What users are saying about
61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 61 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 6 reviews and ratings
Attribute Ratings
- Azure Bot Service (Microsoft Bot Framework) is rated higher in 1 area: Support Rating
- Chatfuel is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.6
Azure Bot Service (Microsoft Bot Framework)
86%
7 Ratings
9.0
Chatfuel
90%
3 Ratings
Usability
8.5
Azure Bot Service (Microsoft Bot Framework)
85%
4 Ratings
Chatfuel
N/A
0 Ratings
Support Rating
8.5
Azure Bot Service (Microsoft Bot Framework)
85%
8 Ratings
7.7
Chatfuel
77%
3 Ratings
Likelihood to Recommend
Azure Bot Service (Microsoft Bot Framework)
It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.
Mentor
Delta Winter of CodeInformation Technology & Services, 51-200 employees
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

Verified User
Manager in Social Media
Marketing & Advertising Company, 11-50 employeesPros
Azure Bot Service (Microsoft Bot Framework)
- Assembles conversational AI encounters for our clients
- Adds regular language, discourse, and vision
- Sends to well known channels with insignificant code changes

Verified User
Executive in Human Resources
Computer Software Company, 501-1000 employeesChatfuel
- Easy to use without experience
- Cost vs. benefit ratio very good
- Integrations possible through API
- Conversion funnels can be created
Lider Servicio a cliente
ePesosFinancial Services, 11-50 employees
Cons
Azure Bot Service (Microsoft Bot Framework)
- They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
Technical Consultant
Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees
Chatfuel
- Setting it up is time-consuming.

Verified User
Director in Marketing
Hospital & Health Care Company, 51-200 employeesPricing Details
Azure Bot Service (Microsoft Bot Framework)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Azure Bot Service (Microsoft Bot Framework) Editions & Modules
—
Additional Pricing Details
—Chatfuel
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Chatfuel Editions & Modules
Edition
Free | Free |
---|---|
Pro | $152 |
Premium | Contact sales team |
- none
- per month
- none
Additional Pricing Details
—Usability
Azure Bot Service (Microsoft Bot Framework)
Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 4 answers
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
Software Engineer
Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees
Chatfuel
No score
No answers yet
No answers on this topic
Support Rating
Azure Bot Service (Microsoft Bot Framework)
Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 8 answers
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.
Network Engineer
JohannesburgInformation Technology & Services, 501-1000 employees
Chatfuel
Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this

Verified User
Manager in Social Media
Marketing & Advertising Company, 11-50 employeesAlternatives Considered
Azure Bot Service (Microsoft Bot Framework)
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
DBA
Duquesne Light CompanyUtilities, 1001-5000 employees
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Lider Servicio a cliente
ePesosFinancial Services, 11-50 employees
Return on Investment
Azure Bot Service (Microsoft Bot Framework)
- Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
- Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
- It is expensive.

Verified User
Executive in Human Resources
Computer Software Company, 501-1000 employeesChatfuel
- It helped overall with visitor engagement.

Verified User
Director in Marketing
Hospital & Health Care Company, 51-200 employees