Azure Bot Service (Microsoft Bot Framework) vs Chatfuel

Likelihood to Recommend

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

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Verified User

Manager in Social Media

Marketing & Advertising Company, 11-50 employees

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Pros

Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.

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Francis Banda

Technical Consultant

Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees

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Easy to use without experience
Cost vs. benefit ratio very good
Integrations possible through API
Conversion funnels can be created

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Jorge Guevara

Lider Servicio a cliente

ePesosFinancial Services, 11-50 employees

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Cons

Azure documentation still needs some improvement.

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Verified User

Consultant in Information Technology

Pharmaceuticals Company, 5001-10,000 employees

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Setting it up is time-consuming.

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Verified User

Director in Marketing

Hospital & Health Care Company, 51-200 employees

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Support Rating

Azure Bot Service (Microsoft Bot Framework) 7.3

Based on 3 answers

Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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Chatfuel 7.7

Based on 3 answers

I haven't dealt with the support channel, so I cannot provide a full review for this

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Verified User

Manager in Social Media

Marketing & Advertising Company, 11-50 employees

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Alternatives Considered

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.

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Francis Banda

Technical Consultant

Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees

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Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.

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Jorge Guevara

Lider Servicio a cliente

ePesosFinancial Services, 11-50 employees

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Return on Investment

High impact on time savings.
Database independent support.

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Verified User

Consultant in Information Technology

Pharmaceuticals Company, 5001-10,000 employees

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It helped overall with visitor engagement.

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Verified User

Director in Marketing

Hospital & Health Care Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Chatfuel Editions & Modules

Edition

Free	Free
Pro	$15²
Premium	Contact sales team

per month

Additional Pricing Details

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