61 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Azure Bot Service (Microsoft Bot Framework) is rated higher in 1 area: Support Rating
  • Chatfuel is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Azure Bot Service (Microsoft Bot Framework)

86%
7 Ratings
9.0

Chatfuel

90%
3 Ratings

Usability

8.5

Azure Bot Service (Microsoft Bot Framework)

85%
4 Ratings

Chatfuel

N/A
0 Ratings

Support Rating

8.5

Azure Bot Service (Microsoft Bot Framework)

85%
8 Ratings
7.7

Chatfuel

77%
3 Ratings

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.
Neel Shah | TrustRadius Reviewer

Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Anonymous | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
Anonymous | TrustRadius Reviewer

Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Jorge Guevara | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
Francis Banda | TrustRadius Reviewer

Chatfuel

  • Setting it up is time-consuming.
Anonymous | TrustRadius Reviewer

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

Additional Pricing Details

Chatfuel

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Chatfuel Editions & Modules

Edition
FreeFree
Pro$152
PremiumContact sales team
  1. none
  2. per month
  3. none
Additional Pricing Details

Usability

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 4 answers
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
Al Mubassir Muin | TrustRadius Reviewer

Chatfuel

No score
No answers yet
No answers on this topic

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 8 answers
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.
muphulusi dzivhani | TrustRadius Reviewer

Chatfuel

Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this
Anonymous | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Maurice Samuels | TrustRadius Reviewer

Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Jorge Guevara | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
Anonymous | TrustRadius Reviewer

Chatfuel

  • It helped overall with visitor engagement.
Anonymous | TrustRadius Reviewer

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