Azure Bot Service (Microsoft Bot Framework) vs Chatfuel

Likelihood to Recommend

It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.

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Neel Shah

Mentor

Delta Winter of CodeInformation Technology & Services, 51-200 employees

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Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

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Verified User

Manager in Social Media

Marketing & Advertising Company, 11-50 employees

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Pros

Assembles conversational AI encounters for our clients
Adds regular language, discourse, and vision
Sends to well known channels with insignificant code changes

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Verified User

Executive in Human Resources

Computer Software Company, 501-1000 employees

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Easy to use without experience
Cost vs. benefit ratio very good
Integrations possible through API
Conversion funnels can be created

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Jorge Guevara

Lider Servicio a cliente

ePesosFinancial Services, 11-50 employees

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Cons

They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.

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Francis Banda

Technical Consultant

Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees

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Setting it up is time-consuming.

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Verified User

Director in Marketing

Hospital & Health Care Company, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

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Azure Bot Service (Microsoft Bot Framework) Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0

Chatfuel Editions & Modules

Edition

Free	Free
Pro	$15²
Premium	Contact sales team

none
per month
none

Additional Pricing Details

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Usability

Azure Bot Service (Microsoft Bot Framework) 8.5

Based on 4 answers

Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.

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Al Mubassir Muin

Software Engineer

Prime Tech Solutions Ltd.Information Technology & Services, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

Azure Bot Service (Microsoft Bot Framework) 8.5

Based on 8 answers

The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.

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muphulusi dzivhani

Network Engineer

JohannesburgInformation Technology & Services, 501-1000 employees

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Chatfuel 7.7

Based on 3 answers

I haven't dealt with the support channel, so I cannot provide a full review for this

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Verified User

Manager in Social Media

Marketing & Advertising Company, 11-50 employees

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Alternatives Considered

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.

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Jorge Guevara

Lider Servicio a cliente

ePesosFinancial Services, 11-50 employees

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Return on Investment

Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
It is expensive.

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Verified User

Executive in Human Resources

Computer Software Company, 501-1000 employees

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It helped overall with visitor engagement.

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Verified User

Director in Marketing

Hospital & Health Care Company, 51-200 employees

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Azure Bot Service (Microsoft Bot Framework) vs Chatfuel