Azure Bot Service (Microsoft Bot Framework) vs. Chatfuel

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure Bot Service (Microsoft Bot Framework)
Score 7.4 out of 10
N/A
Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.N/A
Chatfuel
Score 9.9 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
Pricing
Azure Bot Service (Microsoft Bot Framework)Chatfuel
Editions & Modules
No answers on this topic
Pro
$15
per month
Free
Free
Premium
Contact sales team
Offerings
Pricing Offerings
Azure Bot Service (Microsoft Bot Framework)Chatfuel
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Azure Bot Service (Microsoft Bot Framework)Chatfuel
Top Pros
Top Cons
Best Alternatives
Azure Bot Service (Microsoft Bot Framework)Chatfuel
Small Businesses
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Score 9.0 out of 10
IBM watsonx Assistant
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Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Enterprises
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Genesys DX (discontinued)
Score 10.0 out of 10
Conversica
Conversica
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure Bot Service (Microsoft Bot Framework)Chatfuel
Likelihood to Recommend
8.7
(5 ratings)
9.0
(3 ratings)
Usability
8.8
(2 ratings)
-
(0 ratings)
Support Rating
8.8
(4 ratings)
7.7
(3 ratings)
User Testimonials
Azure Bot Service (Microsoft Bot Framework)Chatfuel
Likelihood to Recommend
Microsoft
It is suited for applications like computerizing messages, or any business thought that would require the entrepreneur to robotize their reactions, particularly assuming they are managing a ton of clients and they can't answer to every single one of them. It'd be the most ideal to computerize messages of enormous associations where the reactions measure up to the clients' assumptions. It would be less appropriate in associations where clients' viewpoints matter and every client is interesting and requires the association's consideration, where the specialist organization doesn't need to sum up the clients' interests.
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Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
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Pros
Microsoft
  • Real-time communication.
  • Lightweight software protocols.
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Chatfuel
  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
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Cons
Microsoft
  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
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Chatfuel
  • Setting it up is time-consuming.
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Usability
Microsoft
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
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Chatfuel
No answers on this topic
Support Rating
Microsoft
Support is helpful when we have a problem, but online documentation is lacking
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Chatfuel
I haven't dealt with the support channel, so I cannot provide a full review for this
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Alternatives Considered
Microsoft
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language. Lex is very limited with integration with standard hardware and network configurations. Lex has performance issues and was too slow to meet near real-time collaboration requirements. Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
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Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
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Return on Investment
Microsoft
  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
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Chatfuel
  • It helped overall with visitor engagement.
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ScreenShots