Azure Bot Service (Microsoft Bot Framework) vs. Freshchat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure Bot Service (Microsoft Bot Framework)
Score 7.8 out of 10
N/A
Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.N/A
Freshchat
Score 8.6 out of 10
N/A
A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers.
$0
per month free for up to 10 agents
Pricing
Azure Bot Service (Microsoft Bot Framework)Freshchat
Editions & Modules
No answers on this topic
Growth
$19
per month (billed annually) per agent
Pro
$49
per month (billed annually) per agent
Enterprise
$79
per month (billed annually) per agent
Offerings
Pricing Offerings
Azure Bot Service (Microsoft Bot Framework)Freshchat
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Azure Bot Service (Microsoft Bot Framework)Freshchat
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Azure Bot Service (Microsoft Bot Framework)Freshchat
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Azure Bot Service (Microsoft Bot Framework)
-
Ratings
Freshchat
6.7
10 Ratings
25% below category average
Chat history and transcripts00 Ratings7.310 Ratings
Chat reporting00 Ratings6.310 Ratings
Chat and web analytics00 Ratings6.59 Ratings
Best Alternatives
Azure Bot Service (Microsoft Bot Framework)Freshchat
Small Businesses
Front
Front
Score 8.8 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure Bot Service (Microsoft Bot Framework)Freshchat
Likelihood to Recommend
8.8
(5 ratings)
8.4
(34 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(3 ratings)
Usability
8.8
(2 ratings)
7.2
(10 ratings)
Availability
-
(0 ratings)
7.3
(1 ratings)
Performance
-
(0 ratings)
7.3
(1 ratings)
Support Rating
8.8
(4 ratings)
5.9
(3 ratings)
Implementation Rating
-
(0 ratings)
7.3
(2 ratings)
Configurability
-
(0 ratings)
4.5
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
4.5
(1 ratings)
Ease of integration
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
4.5
(1 ratings)
Professional Services
-
(0 ratings)
4.5
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Azure Bot Service (Microsoft Bot Framework)Freshchat
Likelihood to Recommend
Microsoft
It is suited for applications like computerizing messages, or any business thought that would require the entrepreneur to robotize their reactions, particularly assuming they are managing a ton of clients and they can't answer to every single one of them. It'd be the most ideal to computerize messages of enormous associations where the reactions measure up to the clients' assumptions. It would be less appropriate in associations where clients' viewpoints matter and every client is interesting and requires the association's consideration, where the specialist organization doesn't need to sum up the clients' interests.
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Freshworks Inc
It is best suited for having 24-hour support, where customers can interact easily, even using their phones, to raise concerns or inquire about information. This makes it easier than going through the documents portal as a source of knowledge or sending emails for worries. However, it can be less appropriate for scenarios when you need more formal communication, like emails, and when proper documentation is necessary.
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Pros
Microsoft
  • Real-time communication.
  • Lightweight software protocols.
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Freshworks Inc
  • Real time customer support. During busy times all our available agents can jump on and handle large volume of customer interactions.
  • Automations and canned response features. With automation we can greet our customers the moment a chat gets assigned to an agent letting customers know they are being attended to similarly canned response helps us use templates for generic and commonly asked questions.
  • Dashboards and analytics. Freshchat's ability to build customized dashboards and analyze performance in a granular level helps us monitor workload and manage performance effectively.
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Cons
Microsoft
  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
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Freshworks Inc
  • Freshchat is one of the best platforms, but still there are certain areas that require further improvement in order for the platform to become flawless.
  • I feel that the automated system in Freshchat is comparatively slow and due to this, it does not respond well according to all the requirements.
  • There are certain features in Freshchat which are not available for everyone and they can only be accessed by those who are paying the highest pricing tier.
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Likelihood to Renew
Microsoft
No answers on this topic
Freshworks Inc
Freshchat has met all our expectations and more. It has allowed our team to be more efficient with their time, field questions quickly, and escalate issues up the chain. We highly recommend freshchat as the perfect addition to anyone already using freshdesk or simply looking for a good solution for in app messaging.
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Usability
Microsoft
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
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Freshworks Inc
There is lot of thing that can be integrate work and tested. Based on our use case the product has helped us in various ways. Good product for others who want to test the business outcome for their own customer experience.
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Reliability and Availability
Microsoft
No answers on this topic
Freshworks Inc
Freshchat has always been available when I needed to use it.
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Performance
Microsoft
No answers on this topic
Freshworks Inc
Freshchat always loads quickly and communication is quickly sent and received.
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Support Rating
Microsoft
Support is helpful when we have a problem, but online documentation is lacking
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Freshworks Inc
The experience we had in past for lets say 4-5 months with the support team and our TAM was really helpful. The changes in the bot flow has helped our bot to ensure we connect with customer easily.
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Implementation Rating
Microsoft
No answers on this topic
Freshworks Inc
I hope to show new users data because this can save a lot of time
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Alternatives Considered
Microsoft
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language. Lex is very limited with integration with standard hardware and network configurations. Lex has performance issues and was too slow to meet near real-time collaboration requirements. Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
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Freshworks Inc
Messaging across mediums - Freshchat integrates with majority of mainstream instant messaging apps. Like Facebook messenger, Telegram and WhatsApp . This makes it convenient for us to have a presence on the above-mentioned platforms and respond to messages from these platforms from a single Freshchat dashboard.its good app Freshdesk Messaging help me to contact the customer and contact the customer to inform my problem to solve it and is a good app and help full app and its easy to use uncomplicated and Freshdesk Helps me provide good quality to the customer and make customer feedback good for a company
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Contract Terms and Pricing Model
Microsoft
No answers on this topic
Freshworks Inc
Did not help with the purchase
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Scalability
Microsoft
No answers on this topic
Freshworks Inc
We only implemented the product in 1 way so I cant speak to this.
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Professional Services
Microsoft
No answers on this topic
Freshworks Inc
Did not use
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Return on Investment
Microsoft
  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
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Freshworks Inc
  • From the positive effect of working on it, it helps employees to speed up their thinking and writing.
  • One of the positive effects of our clients is that their problems are solved easily and quickly.
  • Each employee knows how many of his chats have been resolved.
  • There is no negative effect in general.
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ScreenShots

Freshchat Screenshots

Screenshot of Channel Freedom: The interface to engage customers on the channel of their choiceScreenshot of Unified Agent Workspace: Equips agents to deliver personalization at scaleScreenshot of Admin and Analytics: These drive informed decisions to help business scale