Azure Bot Service (Microsoft Bot Framework) vs. Freshchat
Azure Bot Service (Microsoft Bot Framework) vs. Freshchat
Product | Rating | Most Used By | Product Summary | Starting Price |
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![]() Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $0 per month free for up to 10 agents |
Azure Bot Service (Microsoft Bot Framework) | Freshchat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Freshchat | |
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Top Pros | No answers on this topic | |
Top Cons |
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Azure Bot Service (Microsoft Bot Framework) | Freshchat | ||||||||||||
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Chat Analytics and Reports |
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Azure Bot Service (Microsoft Bot Framework) | Freshchat | |
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Small Businesses | Front Score 8.8 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Freshchat | |
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Likelihood to Recommend | 8.8 (5 ratings) | 8.4 (34 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (3 ratings) |
Usability | 8.8 (2 ratings) | 7.2 (10 ratings) |
Availability | - (0 ratings) | 7.3 (1 ratings) |
Performance | - (0 ratings) | 7.3 (1 ratings) |
Support Rating | 8.8 (4 ratings) | 5.9 (3 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (2 ratings) |
Configurability | - (0 ratings) | 4.5 (1 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 4.5 (1 ratings) |
Ease of integration | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 4.5 (1 ratings) |
Professional Services | - (0 ratings) | 4.5 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.2 (1 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Freshchat | |
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Likelihood to Recommend | ![]() Microsoft
| Freshworks Inc
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Pros | ![]() Microsoft
| Freshworks Inc
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Cons | ![]() Microsoft
| Freshworks Inc
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Likelihood to Renew | ![]() Microsoft No answers on this topic | Freshworks Inc
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Usability | ![]() Microsoft
| Freshworks Inc
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Reliability and Availability | ![]() Microsoft No answers on this topic | Freshworks Inc
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Performance | ![]() Microsoft No answers on this topic | Freshworks Inc
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Support Rating | ![]() Microsoft
| Freshworks Inc
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Implementation Rating | ![]() Microsoft No answers on this topic | Freshworks Inc
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Alternatives Considered | ![]() Microsoft
| Freshworks Inc
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Contract Terms and Pricing Model | ![]() Microsoft No answers on this topic | Freshworks Inc
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Scalability | ![]() Microsoft No answers on this topic | Freshworks Inc
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Professional Services | ![]() Microsoft No answers on this topic | Freshworks Inc
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Return on Investment | ![]() Microsoft
| Freshworks Inc
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ScreenShots | Freshchat Screenshots |