Azure Bot Service (Microsoft Bot Framework) vs. Helpshift
Azure Bot Service (Microsoft Bot Framework) vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
Azure Bot Service (Microsoft Bot Framework) | Helpshift | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Helpshift | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Azure Bot Service (Microsoft Bot Framework) | Helpshift | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Azure Bot Service (Microsoft Bot Framework) | Helpshift | |
---|---|---|
Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Helpshift | |
---|---|---|
Likelihood to Recommend | 8.7 (5 ratings) | 9.1 (4 ratings) |
Usability | 8.7 (2 ratings) | 9.0 (1 ratings) |
Support Rating | 8.7 (4 ratings) | 9.1 (2 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Helpshift | |
---|---|---|
Likelihood to Recommend | Microsoft | Helpshift Inc. |
Pros | Microsoft | Helpshift Inc. |
Cons | Microsoft | Helpshift Inc. |
Usability | Microsoft | Helpshift Inc. |
Support Rating | Microsoft | Helpshift Inc. |
Alternatives Considered | Microsoft | Helpshift Inc. |
Return on Investment | Microsoft | Helpshift Inc. |
ScreenShots |