19 Ratings
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Score 7.6 out of 100
18 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.
Maurice Samuels | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant is not very close to being perfect. It needs a lot of updates and changes from IBM to be more robust and interactive. But it is the most productive tool in the field of data science and the developers are working in the field, training, and testing lots of models every day.
Shivam Sharma | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
Francis Banda | TrustRadius Reviewer

IBM Watson Assistant

  • It works well as a virtual assistant, providing an enhanced personalized feel to the customer.
  • IBM Watson Assistant provides easy provisioning and deployment with website, Facebook, etc.
  • It supports images, documents, text, and links to be embedded in the interface.
Sridevi Patil | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • Azure documentation still needs some improvement.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • Important to recognise that creating a chatbot is HARD. IBM Watson Assistant does a great job of making this a bit easier, but it's still a complex and time-consuming experience! I wonder if that can be improved somehow. For example, by applying some smart means to take smart guesses at the form of the data to be used, or a more visual (Scratch-like) interface.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 9.0
Based on 1 answer
The ease of use and scalability options enabled me to provide the above rating.
Chakravarthy SSNTK | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.3
Based on 3 answers
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.
Maurice Samuels | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.9
Based on 8 answers
The support from IBM Watson is not so strong. You need to rely on google search, online materials, and training, especially when you are using the free version.
Anonymous | TrustRadius Reviewer

Online Training

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 10.0
Based on 1 answer
I had attended a one day training, which included the designing of IBM Watson Assistant. However, I am looking to work intensively on exploring the various dimensions and integrations for enhanced customer engagement.
Sridevi Patil | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Francis Banda | TrustRadius Reviewer

IBM Watson Assistant

Discovery is an NLP tool best suited to the scenario where you need to look for information in documents rather than conversation-type interaction.
Gustavo Reis | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • High impact on time savings.
  • Database independent support.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • Call avoidance- Employees using Watson Assistant for self-service support have created less of a burden on internal support resources.
  • Experience boost - Employees really like a conversational approach to self-service.
Anonymous | TrustRadius Reviewer

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Watson Assistant

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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