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Top Rated
134 Ratings
61 Ratings
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Score 8 out of 100

IBM Watson Assistant

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Top Rated
134 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • IBM Watson Assistant is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Azure Bot Service (Microsoft Bot Framework)

86%
7 Ratings
8.7

IBM Watson Assistant

87%
76 Ratings

Likelihood to Renew

Azure Bot Service (Microsoft Bot Framework)

N/A
0 Ratings
8.5

IBM Watson Assistant

85%
4 Ratings

Usability

8.5

Azure Bot Service (Microsoft Bot Framework)

85%
4 Ratings
8.8

IBM Watson Assistant

88%
63 Ratings

Support Rating

8.5

Azure Bot Service (Microsoft Bot Framework)

85%
8 Ratings
8.8

IBM Watson Assistant

88%
15 Ratings

Online Training

Azure Bot Service (Microsoft Bot Framework)

N/A
0 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Implementation Rating

Azure Bot Service (Microsoft Bot Framework)

N/A
0 Ratings
7.3

IBM Watson Assistant

73%
1 Rating

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.
Neel Shah | TrustRadius Reviewer

IBM Watson Assistant

It's indeed a great chatbot tool. You can implement it into various other services of your own but will have to buy the license for each from IBM. There is very little tutorial and documentation available, so most of the time you may need to do research for a new feature to be implemented, else there are many pre-made intents and dialogues that is more than enough to fulfil your daily needs.
Miley M. | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • Step by step process integrates well with existing infrastructure.
  • Machine learning and NLP capabilities are second to none.
  • Data implementation and sanitation are easy.
  • Deployment and registration are very simple.
  • The UI and UX are very intuitive.
  • The training material and peer community groups are very helpful.
Anonymous | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
Francis Banda | TrustRadius Reviewer

IBM Watson Assistant

  • We [didn't] find it an easy or user–friendly tool as we [had] to get assistance from another team of our department.
  • It is not a tool that everyone can easily understand and work on. [However,] all those who have experience in handling data analytics can make the maximum out of it.
  • I want the IBM team to [lower] its price as [we need it so that] we have [for] management anyway, but overall as compared to its competitors, it is way more expensive.
Lena joi Jansson | TrustRadius Reviewer

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

Additional Pricing Details

IBM Watson Assistant

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 per month

IBM Watson Assistant Editions & Modules

Edition
Lite$01
Plus$1401
EnterpriseContact for pricing
  1. per month
  2. none
Additional Pricing Details
Billing for the use of Watson Assistant is managed through your IBM Cloud® account. The metrics that are used for billing purposes differ based on your plan type. You can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.

Likelihood to Renew

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 8.5
Based on 4 answers
IBM Watson simply works well for my organisation.We were able to design, build, and deploy a fully integrated chatbot in a matter of months. The basic building blocks (intents, skills, dialogue nodes, integration) are relatively straightforward for a technical developer to work with.The bot now supports retail customers in 3 different countries on both web and app based channels. We plan to further develop the bot to expand the way it interacts with customers through voice to text, and optical character recognition, as well as an improved UI.
Anonymous | TrustRadius Reviewer

Usability

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 4 answers
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
Al Mubassir Muin | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.8
Based on 63 answers
I gave this rating because it is so easy to use and implement. It doesn't require any kind of training to implement and it just does its job so much better than its competitors. The amount of time utilized for the maintenance and training of a new model with custom data is also negligible as compared to its competitors.
Siddharth Pansuria | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 8 answers
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.
muphulusi dzivhani | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant 8.8
Based on 15 answers
We've rarely had to engage support, but they've always been prompt in responding and very attentive. Support experiences have been extremely positive (but we're mostly happy that we just don't have any cause to routinely need support in the first place!).
Anonymous | TrustRadius Reviewer

Online Training

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 7.3
Based on 1 answer
Excellent course material.
Anonymous | TrustRadius Reviewer

Implementation Rating

Azure Bot Service (Microsoft Bot Framework)

No score
No answers yet
No answers on this topic

IBM Watson Assistant

IBM Watson Assistant 7.3
Based on 1 answer
Overall the implementation was simple.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Maurice Samuels | TrustRadius Reviewer

IBM Watson Assistant

IBM Watson Assistant has helped our organization predict future outcomes. It fully understands our business language and has allowed us to deliver better, more innovative experiences. Their accurate and updated algorithm has helped us solve the more complex problems our organization has faced and allowed us to optimize time spent in our organization.
Layla Dlamini | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
Anonymous | TrustRadius Reviewer

IBM Watson Assistant

  • The training cost is reduced as coding knowledge is not necessary to create a chatbot or to use this tool.
  • The accuracy of the received response through the chatbot is increased, which directly impacts customer satisfaction.
  • IT cost and FTE savings have increased.
  • Multiple customers can be handled in one go.
  • The response of the AI in the chatbot is very fast.
Debasis Nayak | TrustRadius Reviewer

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