17 Ratings
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Score 7.5 out of 100
9 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.
Maurice Samuels | TrustRadius Reviewer

Insent

It's well suited for any website looking to engage with traffic without forcing a form to fill. In 2021, if you don't have an instant way to engage with people on your site, you're leaving money on the table. This wouldn't work as well for a company that didn't use its website for lead generation. It wouldn't be as much value if you weren't driving site traffic as there wouldn't be enough volume to make it worth it.
Anonymous | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.
Francis Banda | TrustRadius Reviewer

Insent

  • The customer success team. I didn’t realize you could use a chat platform in such advanced ways.
  • It is pretty straightforward to learn and edit.
  • The ability to personalize conversations for re-visitors and high priority accounts.
Anonymous | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • Azure documentation still needs some improvement.
Anonymous | TrustRadius Reviewer

Insent

  • No mobile app.
  • Noticed a few bugs which I have reported.
Georgey Jacob | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.3
Based on 3 answers
Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.
Maurice Samuels | TrustRadius Reviewer

Insent

Insent 9.6
Based on 8 answers
As a fresh product in the market, support is very warm and they are putting out an earnest effort in fixing reported bugs!
Georgey Jacob | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Francis Banda | TrustRadius Reviewer

Insent

WAY better onboarding and support and fully-baked product. If for some reason it's missing a feature, you can bring it up and actually get a realistic (and quick) response on the roadmap to develop it. The UX blows all others away with easy branching and logic. You don't know how much time you waste trying to teach a bot and then end up not getting it right. Also, it has IP matching to deanonymize site visitors.
Anonymous | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • High impact on time savings.
  • Database independent support.
Anonymous | TrustRadius Reviewer

Insent

  • The personalized page has definitely added more demos per month in our pipeline.
Ajeesh Kumar | TrustRadius Reviewer

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Insent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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