Azure Bot Service (Microsoft Bot Framework) vs MobileMonkey

Likelihood to Recommend

Any application where real-time communication is required.Not suited for secure communications.If storage and network overhead are a concern, Microsoft Bot Framework is lightweight and no additional storage capacity or network interfaces are needed.If 100% availability is required, this is not a good choice, stability was an area of concern.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.

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Verified User

Manager in Marketing

Online Media Company, 51-200 employees

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Pros

Azure Bot Services helps to run frequently asked questions speedily and consistently. Thereby, reducing customer issues/inquiries management.

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Francis Banda

Technical Consultant

Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees

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For small businesses on zero budget - provides a free.
A Facebook group community with peers and experts helping each other.

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Ayo Bamgbose, Assoc CIPD, MSc

Social Media & Digital Marketing Educator

Social Media Design SchoolE-Learning, 1-10 employees

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Cons

Azure documentation still needs some improvement.

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Verified User

Consultant in Information Technology

Pharmaceuticals Company, 5001-10,000 employees

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Terrible marketing ethics!
6am phone calls to my cell trying to up-sell me
Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me

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Verified User

Administrator in Marketing

Marketing & Advertising Company, 1-10 employees

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Support Rating

Azure Bot Service (Microsoft Bot Framework) 7.3

Based on 3 answers

Microsoft offers robust support without a high amount of extra cost to add this product on into our existing support contract.No new onsite personnel as required and training sessions and manuals were included.Very fast response and problem resolution were made available.Detailed configuration guidance was provided at no extra cost.Patching was a bit too frequent.

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Maurice Samuels

DBA

Duquesne Light CompanyUtilities, 1001-5000 employees

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MobileMonkey 7.4

Based on 3 answers

MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.

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Ayo Bamgbose, Assoc CIPD, MSc

Social Media & Digital Marketing Educator

Social Media Design SchoolE-Learning, 1-10 employees

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Alternatives Considered

Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.

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Francis Banda

Technical Consultant

Amandla Xaviers Advisory ServicesMarket Research, 11-50 employees

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MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.

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Verified User

Manager in Marketing

Online Media Company, 51-200 employees

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Return on Investment

High impact on time savings.
Database independent support.

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Verified User

Consultant in Information Technology

Pharmaceuticals Company, 5001-10,000 employees

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It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.

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Verified User

Administrator in Marketing

Marketing & Advertising Company, 1-10 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

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Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

MobileMonkey Editions & Modules

Edition

Pro	$21.75¹
Unicorn	$51.00¹
Team	$299.00¹

Per Month

Additional Pricing Details

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