23 Ratings
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Score 8 out of 100
6 Ratings
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Score 9.8 out of 100

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) is well suited in applications like automating emails, or any business idea that would require the business owner to automate their responses, especially if they are dealing with a lot of clients and they cannot reply to each one of them. It'd be best suited to automate emails of large organizations where the responses meet the clients' expectations. It would be less suited in organizations where customers' opinions matter and each customer is unique and requires the organization's attention, where the service provider doesn't have to generalize the clients' concerns
muphulusi dzivhani | TrustRadius Reviewer

Qualified

If you have a website Qualified is great for you! This gives us a chance to interact with warm leads who have intentionally visited our site as well as see how they got there to help customize our messaging to them.
Anonymous | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Real-time communication.
  • Lightweight software protocols.
Maurice Samuels | TrustRadius Reviewer

Qualified

  • Salesforce integration.
  • Clear insight into who is visiting your website and where.
  • Intuitive UI that SDRs will enjoy using vs dread using.
Jason Etter | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
Francis Banda | TrustRadius Reviewer

Qualified

  • Distraction from other focused work, as the alerts are interruptive and you have to be ready to hop on a chat/call whenever
Anonymous | TrustRadius Reviewer

Usability

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 9.0
Based on 1 answer
Because it is very user friendly and cheaper compared to other bot frameworks, it helps manage, connect, and deploy my scripts across multiple channels. It also allows for an extendible framework; we are able to use it across many departments within our organization and it works efficiently in each and every organization. The bot framework implementation is of a high quality and we don't struggle to use it at work. I recommend it above any other bot service.
muphulusi dzivhani | TrustRadius Reviewer

Qualified

No score
No answers yet
No answers on this topic

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.6
Based on 4 answers
Support is helpful when we have a problem, but online documentation is lacking
Anonymous | TrustRadius Reviewer

Qualified

No score
No answers yet
No answers on this topic

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Maurice Samuels | TrustRadius Reviewer

Qualified

As Drift made a massive sweep into the SMB B2B space with their splash into Conversational Marketing they were tapping into a very large ocean (with plenty of competitors). Qualified came into the B2B space targeting large/enterprise SDR teams leveraging Salesforce. Intercom was never appealing to me. It took far too much effort to navigate within the platform, which made the experience poor and inevitably abandoned.
Jason Etter | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot will only deliver according to the granularity of the FAQ it is feed. Otherwise, it has been a cost optimization tool for our organization.
Francis Banda | TrustRadius Reviewer

Qualified

  • Faster lead engagement
  • Faster sales cycle
  • Get in front of leads before competitors
Anonymous | TrustRadius Reviewer

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

Additional Pricing Details

Qualified

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Qualified Editions & Modules

Edition
Pro$1,2001
Premium$2,0001
EnterpriseContact Sales
  1. per month (billed annually)
Additional Pricing Details

Add comparison