Azure Bot Service (Microsoft Bot Framework) vs. Smith.ai Live Website Chat
Azure Bot Service (Microsoft Bot Framework) vs. Smith.ai Live Website Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 |
Azure Bot Service (Microsoft Bot Framework) | Smith.ai Live Website Chat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | ||||||||||||||
More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Smith.ai Live Website Chat | |
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Top Pros |
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Top Cons |
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Azure Bot Service (Microsoft Bot Framework) | Smith.ai Live Website Chat | |
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Small Businesses | Smith.ai Live Website Chat Score 8.9 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Smith.ai Live Website Chat | |
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Likelihood to Recommend | 8.7 (5 ratings) | 9.1 (15 ratings) |
Usability | 8.7 (2 ratings) | 8.6 (9 ratings) |
Support Rating | 8.7 (4 ratings) | 9.0 (14 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Smith.ai Live Website Chat | |
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Likelihood to Recommend | Microsoft | Smith.ai |
Pros | Microsoft | Smith.ai |
Cons | Microsoft | Smith.ai |
Usability | Microsoft | Smith.ai |
Support Rating | Microsoft | Smith.ai |
Alternatives Considered | Microsoft | Smith.ai |
Return on Investment | Microsoft | Smith.ai |
ScreenShots | Smith.ai Live Website Chat Screenshots |