Azure Bot Service (Microsoft Bot Framework) vs. Verint Intelligent Virtual Assistant (IVA)
Azure Bot Service (Microsoft Bot Framework) vs. Verint Intelligent Virtual Assistant (IVA)
Product | Rating | Most Used By | Product Summary | Starting Price |
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![]() Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Verint Intelligent Virtual Assistant (IVA) | N/A | The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service. | N/A |
Azure Bot Service (Microsoft Bot Framework) | Verint Intelligent Virtual Assistant (IVA) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Verint Intelligent Virtual Assistant (IVA) | |
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Top Pros | No answers on this topic | |
Top Cons |
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Azure Bot Service (Microsoft Bot Framework) | Verint Intelligent Virtual Assistant (IVA) | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | IBM watsonx Assistant Score 9.1 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Verint Intelligent Virtual Assistant (IVA) | |
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Likelihood to Recommend | 8.8 (5 ratings) | 7.8 (3 ratings) |
Usability | 8.8 (2 ratings) | 5.9 (2 ratings) |
Support Rating | 8.8 (4 ratings) | - (0 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Verint Intelligent Virtual Assistant (IVA) | |
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Likelihood to Recommend | ![]() Microsoft
| Verint
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Pros | ![]() Microsoft
| Verint
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Cons | ![]() Microsoft
| Verint
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Usability | ![]() Microsoft
| Verint
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Support Rating | ![]() Microsoft
| Verint No answers on this topic |
Alternatives Considered | ![]() Microsoft
| Verint
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Return on Investment | ![]() Microsoft
| Verint
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ScreenShots | Verint Intelligent Virtual Assistant (IVA) Screenshots |