Azure Bot Service (Microsoft Bot Framework) vs. Verint Intelligent Virtual Assistant (IVA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure Bot Service (Microsoft Bot Framework)
Score 7.8 out of 10
N/A
Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place.N/A
Verint Intelligent Virtual Assistant (IVA)
Score 7.8 out of 10
N/A
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.N/A
Pricing
Azure Bot Service (Microsoft Bot Framework)Verint Intelligent Virtual Assistant (IVA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Azure Bot Service (Microsoft Bot Framework)Verint Intelligent Virtual Assistant (IVA)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Azure Bot Service (Microsoft Bot Framework)Verint Intelligent Virtual Assistant (IVA)
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Azure Bot Service (Microsoft Bot Framework)Verint Intelligent Virtual Assistant (IVA)
Small Businesses
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure Bot Service (Microsoft Bot Framework)Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
8.8
(5 ratings)
7.8
(3 ratings)
Usability
8.8
(2 ratings)
5.9
(2 ratings)
Support Rating
8.8
(4 ratings)
-
(0 ratings)
User Testimonials
Azure Bot Service (Microsoft Bot Framework)Verint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
Microsoft
It is suited for applications like computerizing messages, or any business thought that would require the entrepreneur to robotize their reactions, particularly assuming they are managing a ton of clients and they can't answer to every single one of them. It'd be the most ideal to computerize messages of enormous associations where the reactions measure up to the clients' assumptions. It would be less appropriate in associations where clients' viewpoints matter and every client is interesting and requires the association's consideration, where the specialist organization doesn't need to sum up the clients' interests.
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Verint
The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent
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Pros
Microsoft
  • Real-time communication.
  • Lightweight software protocols.
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Verint
  • Payment Handling
  • FAQ
  • Contextual Interaction
  • High Volume, Low Value Calls
  • Replacement Card Handling
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Cons
Microsoft
  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
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Verint
  • Address Recognition
  • Flexibility for flow changes
  • Easier integration
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Usability
Microsoft
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
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Verint
It is well suited for employees with technical experience
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Support Rating
Microsoft
Support is helpful when we have a problem, but online documentation is lacking
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Verint
No answers on this topic
Alternatives Considered
Microsoft
Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language. Lex is very limited with integration with standard hardware and network configurations. Lex has performance issues and was too slow to meet near real-time collaboration requirements. Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
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Verint
Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and were more familiar with their AI capabilities, making them the obvious choice.
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Return on Investment
Microsoft
  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
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Verint
  • Positive - Containment
  • Negative - Customers animosity to bots
  • Positive - Reduction of Calls
  • Negative - Mishandled calls receive greater scrutiny than agents
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ScreenShots

Verint Intelligent Virtual Assistant (IVA) Screenshots

Screenshot of IVA analytics dashboardScreenshot of IVA conversation flowScreenshot of Out-of-the-box IVA NLP AI modelsScreenshot of Connectors integration