Chose Azure Bot Service (Microsoft Bot Framework)
Azure Bot Services is part of Azure subscription so it is ideal to have apps working [on] one platform so as to manage resources effectively.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Azure Bot Service (Microsoft Bot Framework) | N/A | Microsoft offers the Azure Bot Service (replacing the former Microsoft Bot Framework), a managed bot building platform, which provides an integrated environment that is purpose-built for bot development, enabling you to build, connect, test, deploy, and manage intelligent bots, all from one place. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Azure Bot Service (Microsoft Bot Framework) | Zendesk Suite | |
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Considered Both Products | Azure Bot Service (Microsoft Bot Framework) | Zendesk Suite No answer on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Azure Bot Service (Microsoft Bot Framework) | Zendesk Suite | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Azure Bot Service (Microsoft Bot Framework) | Zendesk Suite | |
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Likelihood to Recommend | 8.7 (5 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | 8.7 (2 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | 8.7 (4 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Azure Bot Service (Microsoft Bot Framework) | Zendesk Suite | |
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Likelihood to Recommend | Microsoft | Zendesk |
Pros | Microsoft | Zendesk |
Cons | Microsoft | Zendesk |
Likelihood to Renew | Microsoft No answers on this topic | Zendesk |
Usability | Microsoft | Zendesk |
Reliability and Availability | Microsoft No answers on this topic | Zendesk |
Performance | Microsoft No answers on this topic | Zendesk |
Support Rating | Microsoft | Zendesk |
Online Training | Microsoft No answers on this topic | Zendesk |
Implementation Rating | Microsoft No answers on this topic | Zendesk |
Alternatives Considered | Microsoft | Zendesk |
Return on Investment | Microsoft | Zendesk |
ScreenShots | Zendesk Suite Screenshots |