Azure DevOps Server vs. Spiceworks Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Azure DevOps Server
Score 8.3 out of 10
N/A
AzureDevOps Server (formerly Team Foundation Server, or TFS) is a test management and application lifecycle management tool, from Microsoft's Visual Studio offerings. To license Azure DevOps Server an Azure DevOps license and a Windows operating system license (e.g. Windows Server) for each machine running Azure DevOps Server.N/A
Spiceworks Help Desk
Score 8.4 out of 10
N/A
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…N/A
Pricing
Azure DevOps ServerSpiceworks Help Desk
Editions & Modules
No answers on this topic
All Tiers
Free
Offerings
Pricing Offerings
Azure DevOps ServerSpiceworks Help Desk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Azure DevOps ServerSpiceworks Help Desk
Top Pros
Top Cons
Features
Azure DevOps ServerSpiceworks Help Desk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Azure DevOps Server
-
Ratings
Spiceworks Help Desk
7.8
54 Ratings
0% below category average
Organize and prioritize service tickets00 Ratings7.753 Ratings
Expert directory00 Ratings5.846 Ratings
Subscription-based notifications00 Ratings7.641 Ratings
ITSM collaboration and documentation00 Ratings6.744 Ratings
Ticket creation and submission00 Ratings9.653 Ratings
Ticket response00 Ratings9.452 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Azure DevOps Server
-
Ratings
Spiceworks Help Desk
7.4
51 Ratings
3% below category average
External knowledge base00 Ratings8.947 Ratings
Internal knowledge base00 Ratings5.947 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Azure DevOps Server
-
Ratings
Spiceworks Help Desk
5.2
51 Ratings
36% below category average
Customer portal00 Ratings6.045 Ratings
IVR00 Ratings4.010 Ratings
Social integration00 Ratings3.026 Ratings
Email support00 Ratings8.045 Ratings
Help Desk CRM integration00 Ratings5.027 Ratings
Best Alternatives
Azure DevOps ServerSpiceworks Help Desk
Small Businesses
GitHub
GitHub
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
AWS CodePipeline
AWS CodePipeline
Score 9.2 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
AWS CodePipeline
AWS CodePipeline
Score 9.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Azure DevOps ServerSpiceworks Help Desk
Likelihood to Recommend
8.3
(47 ratings)
8.9
(82 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(29 ratings)
Usability
8.7
(3 ratings)
8.6
(8 ratings)
Availability
-
(0 ratings)
10.0
(3 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.4
(10 ratings)
8.7
(26 ratings)
Implementation Rating
8.0
(1 ratings)
10.0
(7 ratings)
Ease of integration
9.0
(2 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Azure DevOps ServerSpiceworks Help Desk
Likelihood to Recommend
Microsoft
Azure DevOps is good to use if you are all-in on the Microsoft Azure stack. It's fully integrated across Azure so it is a point-and-click for most of what you will need to achieve. If you are new to Azure make sure you get some outside experience to help you otherwise it is very easy to overcomplicate things and go down the wrong track, or for you to manually create things that come out of the box.
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Spiceworks Ziff Davis
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
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Pros
Microsoft
  • Reporting Integration- Azure boards provides Kanban and other dashboard, their templates for easy management of project.
  • Project Pipeline- easy integration and development of CI/CD pipelines, helped in testing, releasing project artifacts.
  • Version Control- Integration with Git and code IDE made it easy to share, review our code, fix bugs and do testing.
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Spiceworks Ziff Davis
  • It helps to multitask, even on the go with the mobile App.
  • We can customize to meet your needs with automated responses, notifications, and templates.
  • Detailed reports allow managers to keep track [of] and analyze data.
  • Allows for a database to store notes helpful for future tickets.
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Cons
Microsoft
  • Can add more build templates for specific technology requirements
  • Can have more features in dashboards which can help dev teams stream line their tasks and priorities
  • Can have raise alarm feature in case of any sort of failure in devops pipeline execution
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Spiceworks Ziff Davis
  • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
  • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
  • Improved ability to customize the system generated emails to improve the formatting and company branding.
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Likelihood to Renew
Microsoft
Because we are a Microsoft Gold Partner we utilize most of their software and we have so much invested in Team Foundation Server now it would take a catastrophic amount of time and resources to switch to a different product.
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Spiceworks Ziff Davis
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
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Usability
Microsoft
Azure DevOps Server or TFS is a complete suite in itself. From Developer's machine where the code is developed to the production environment where the code is meant to run it take care of complete flow within itself. It acts as a code repository you can check-in check-out codes using GIT interface. It also acts as a Build and Automation Test tool which can help you to judge sanctity of your code. It further acts as a release manager to deploy your application to the production environment. And all these steps can also be performed without any manual intervention with the option to have approval processes. Hence its a perfect blend of all set of tools and capabilities required to bring code to production.
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Spiceworks Ziff Davis
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
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Reliability and Availability
Microsoft
No answers on this topic
Spiceworks Ziff Davis
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
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Support Rating
Microsoft
I have not had to use the support for Azure DevOps Server. There have never been any issues where I was not able to figure it out or quickly resolve. Our Scrum Master has used support before though, and the service has always been prompt and clear with a customer-focus
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Spiceworks Ziff Davis
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
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Implementation Rating
Microsoft
Do research beforehand and, if possible, do a trial run before implementing into production environment.
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Spiceworks Ziff Davis
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
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Alternatives Considered
Microsoft
In my opinion, DevOps covers the development process end to end way better than Jira or GitHub. Both competitors are nice in their specific fields but DevOps provides a more comprehensive package in my opinion. It is still crazy to see that the whole suite can be used for free. The productivity increase we realized with DevOps is worth real money!
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Spiceworks Ziff Davis
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
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Return on Investment
Microsoft
  • It has streamlined the pipeline and project management for our agile effort.
  • It has helped our agile team get organized since that is a new methodology being leveraged within the Enterprise.
  • The calendar has improved visibility into different OOOs across the project team since we all come from different departments across the larger organization.
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Spiceworks Ziff Davis
  • Positive - Allow organizations to implement structured Help Desk procedures.
  • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
  • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
  • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
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ScreenShots