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253 Ratings
Top Rated
240 Ratings

Azure DevOps Server (formerly TMS)

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253 Ratings
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Score 8.3 out of 100
Top Rated
240 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Incident and problem management

    Azure DevOps Server (formerly TMS)

    Feature Set Not Supported
    N/A
    8.0

    Spiceworks Help Desk

    80%
    Spiceworks Help Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.4
    84%
    52 Ratings

    Expert directory

    N/A
    0 Ratings
    7.1
    71%
    45 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.7
    77%
    40 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.7
    77%
    43 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.8
    88%
    52 Ratings

    Ticket response

    N/A
    0 Ratings
    8.6
    86%
    51 Ratings

    Self Help Community

    Azure DevOps Server (formerly TMS)

    Feature Set Not Supported
    N/A
    8.4

    Spiceworks Help Desk

    84%
    Spiceworks Help Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    8.1
    81%
    46 Ratings

    Multi-Channel Help

    Azure DevOps Server (formerly TMS)

    Feature Set Not Supported
    N/A
    7.5

    Spiceworks Help Desk

    75%
    Spiceworks Help Desk ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.1
    81%
    44 Ratings

    IVR

    N/A
    0 Ratings
    7.0
    70%
    9 Ratings

    Social integration

    N/A
    0 Ratings
    6.6
    66%
    25 Ratings

    Email support

    N/A
    0 Ratings
    8.7
    87%
    44 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    6.9
    69%
    26 Ratings

    Attribute Ratings

    • Azure DevOps Server is rated higher in 1 area: Usability
    • Spiceworks Help Desk is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating
    • Azure DevOps Server and Spiceworks Help Desk are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.6

    Azure DevOps Server (formerly TMS)

    86%
    48 Ratings
    8.7

    Spiceworks Help Desk

    87%
    81 Ratings

    Likelihood to Renew

    10.0

    Azure DevOps Server (formerly TMS)

    100%
    1 Rating
    10.0

    Spiceworks Help Desk

    100%
    29 Ratings

    Usability

    8.7

    Azure DevOps Server (formerly TMS)

    87%
    3 Ratings
    8.6

    Spiceworks Help Desk

    86%
    8 Ratings

    Availability

    Azure DevOps Server (formerly TMS)

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    6 Ratings

    Performance

    Azure DevOps Server (formerly TMS)

    N/A
    0 Ratings
    8.0

    Spiceworks Help Desk

    80%
    2 Ratings

    Support Rating

    8.5

    Azure DevOps Server (formerly TMS)

    85%
    22 Ratings
    8.6

    Spiceworks Help Desk

    86%
    49 Ratings

    Implementation Rating

    8.0

    Azure DevOps Server (formerly TMS)

    80%
    2 Ratings
    10.0

    Spiceworks Help Desk

    100%
    13 Ratings

    Ease of integration

    9.0

    Azure DevOps Server (formerly TMS)

    90%
    2 Ratings

    Spiceworks Help Desk

    N/A
    0 Ratings

    Product Scalability

    Azure DevOps Server (formerly TMS)

    N/A
    0 Ratings
    10.0

    Spiceworks Help Desk

    100%
    1 Rating

    Likelihood to Recommend

    Microsoft

    Azure DevOps is good to use if you are all-in on the Microsoft Azure stack. It's fully integrated across Azure so it is a point-and-click for most of what you will need to achieve. If you are new to Azure make sure you get some outside experience to help you otherwise it is very easy to overcomplicate things and go down the wrong track, or for you to manually create things that come out of the box.
    Read full review

    Spiceworks Ziff Davis

    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Read full review

    Pros

    Microsoft

    • Reporting Integration- Azure boards provides Kanban and other dashboard, their templates for easy management of project.
    • Project Pipeline- easy integration and development of CI/CD pipelines, helped in testing, releasing project artifacts.
    • Version Control- Integration with Git and code IDE made it easy to share, review our code, fix bugs and do testing.
    Read full review

    Spiceworks Ziff Davis

    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Read full review

    Cons

    Microsoft

    • Can add more build templates for specific technology requirements
    • Can have more features in dashboards which can help dev teams stream line their tasks and priorities
    • Can have raise alarm feature in case of any sort of failure in devops pipeline execution
    Read full review

    Spiceworks Ziff Davis

    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Read full review

    Pricing Details

    Azure DevOps Server (formerly TMS)

    Starting Price

    Editions & Modules

    Azure DevOps Server (formerly TMS) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Spiceworks Help Desk

      Starting Price

      $0

      Editions & Modules

      Spiceworks Help Desk editions and modules pricing
      EditionModules
      All TiersFree1

      Footnotes

      1. none

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Microsoft

      Because we are a Microsoft Gold Partner we utilize most of their software and we have so much invested in Team Foundation Server now it would take a catastrophic amount of time and resources to switch to a different product.
      Read full review

      Spiceworks Ziff Davis

      Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
      Read full review

      Usability

      Microsoft

      Azure DevOps Server or TFS is a complete suite in itself. From Developer's machine where the code is developed to the production environment where the code is meant to run it take care of complete flow within itself. It acts as a code repository you can check-in check-out codes using GIT interface. It also acts as a Build and Automation Test tool which can help you to judge sanctity of your code. It further acts as a release manager to deploy your application to the production environment. And all these steps can also be performed without any manual intervention with the option to have approval processes. Hence its a perfect blend of all set of tools and capabilities required to bring code to production.
      Read full review

      Spiceworks Ziff Davis

      Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
      Read full review

      Reliability and Availability

      Microsoft

      No answers on this topic

      Spiceworks Ziff Davis

      We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
      Read full review

      Support Rating

      Microsoft

      I have not had to use the support for Azure DevOps Server. There have never been any issues where I was not able to figure it out or quickly resolve. Our Scrum Master has used support before though, and the service has always been prompt and clear with a customer-focus
      Read full review

      Spiceworks Ziff Davis

      Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
      Read full review

      Implementation Rating

      Microsoft

      Do research beforehand and, if possible, do a trial run before implementing into production environment.
      Read full review

      Spiceworks Ziff Davis

      If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
      Read full review

      Alternatives Considered

      Microsoft

      In my opinion, DevOps covers the development process end to end way better than Jira or GitHub. Both competitors are nice in their specific fields but DevOps provides a more comprehensive package in my opinion. It is still crazy to see that the whole suite can be used for free. The productivity increase we realized with DevOps is worth real money!
      Read full review

      Spiceworks Ziff Davis

      EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
      Read full review

      Return on Investment

      Microsoft

      • It has streamlined the pipeline and project management for our agile effort.
      • It has helped our agile team get organized since that is a new methodology being leveraged within the Enterprise.
      • The calendar has improved visibility into different OOOs across the project team since we all come from different departments across the larger organization.
      Read full review

      Spiceworks Ziff Davis

      • Positive - Allow organizations to implement structured Help Desk procedures.
      • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
      • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
      • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
      Read full review

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