What users are saying about
Top Rated
271 Ratings
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Top Rated
1673 Ratings
Top Rated
271 Ratings
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Score 8.8 out of 100

Jira Software

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Top Rated
1673 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

Azure DevOps

Before using Azure DevOps, the department was calculating metrics by hand. It was a very tedious process that, at times required duplicate effort. Once we added the online boards, we were able to let the cards automatically calculate dates and provide us with team metrics instantly. It is also great for being able to easily move features from one team to another. Before we added all teams in the same project, it would require us to re-enter the features. We move features around a lot so that has been a big help. I also like the board customization, not all of our teams follow the exact same Agile flow, so allowing each board to have its own columns, states, and notifications give flexibility to each team.
Amy Liston | TrustRadius Reviewer

Jira Software

Despite my frustrations with our team's specific setups, I have to say that JIRA is truly a wonderful project management tool for large teams and companies. If your team is very small, simpler software would probably meet your needs. But JIRA offers so many features, giving you granular control over every element of your board, and integrating seamlessly with Confluence and Salesforce. JIRA has become the hub of our product team.
Elissa Bernstein | TrustRadius Reviewer

Pros

Azure DevOps

  • Flexible Requirements Hierarchy Management: AZDO makes it easy to track items such as features or epics as a flat list, or as a hierarchy in which you can track the parent-child relationship.
  • Fast Data Entry: AZDO was designed to facilitate quick data entry to capture work items quickly, while still enabling detailed capture of acceptance criteria and item properties.
  • Excel Integration: AZDO stands out for its integration with MS Excel, which enables quick updates for bulk items.
Anonymous | TrustRadius Reviewer

Jira Software

  • JIRA is an excellent tool to connect different teams and work styles in an efficient way, without being too specific for some of them.
  • It has a lot of features and settings to offer which really enable you to plan a task in a very detailed way.
  • Thanks to the different conditions of a task, the status can be tracked easily and everyone always knows who's the one who has to provide input.
Fabian Kuhn | TrustRadius Reviewer

Cons

Azure DevOps

  • Need to make the changes so that it doesn't occupy most of the CPU utilization and memory
  • Execution of Bulky SQl Queries leads to either the SQl being out of exception or the VS being unresponsive
  • Integration with Microsoft products is easy, but with non-Microsoft products it is more difficult, and you have to make a lot of configuration changes to integrate
  • With every upgrade of the Visual Studio, like from VS 2010 to VS 2013 , we need to upgrade our hardware/machine, as the VS hardware requirement also increases
  • If code is getting compiled in one visual studio, like in VS 2010, that the same code could possibly give an error when compiled in VS 2013, due to certain changes in keyword, data format, etc., with the VS upgrade
AMANDEEP KUNDRAO | TrustRadius Reviewer

Jira Software

  • Atlassian recently made a number of UI changes to both JIRA and Confluence. The Confluence changes negatively impact productivity by hampering what used to be a relatively straightforward navigation process. JIRA received an analogous set of changes; while less egregious, I find the new look increases my eye strain when trying to find needed information. New users may not have as much difficulty, but you should try it for yourself.
  • Atlassian offers both a Cloud and on-premise solution; the Cloud version doesn't offer many customizations and plugins that are present on the on-prem (server) version.
  • The amount of customization offered by JIRA is a blessing and a curse. Generally speaking, it's important to keep things as simple as possible; avoid adding custom fields or super involved workflows as much as possible (though the default workflow doesn't work in most situations based upon my experience).
  • You'll need to nominate someone in your organization to own the JIRA effort -- this person should have a reasonable knowledge of JIRA administration but also have the ability to fairly present options and solutions as issues arise. If you don't have someone in this org but opt for a committee of sorts your instance can become a true mess and will negatively impact productivity.
Jonathan Mendelson | TrustRadius Reviewer

Likelihood to Renew

Azure DevOps

Azure DevOps 10.0
Based on 3 answers
I don't think our organization will stray from using VSTS/TFS as we are now looking to upgrade to the 2012 version. Since our business is software development and we want to meet the requirements of CMMI to deliver consistent and high quality software, this SDLC management tool is here to stay. In addition, our company uses a lot of Microsoft products, such as Office 365, Asp.net, etc, and since VSTS/TFS has proved itself invaluable to our own processes and is within the Microsoft family of products, we will continue to use VSTS/TFS for a long, long time.
Raylene Wall, PMP | TrustRadius Reviewer

Jira Software

Jira Software 5.5
Based on 33 answers
I do not make decisions at my new company, so it's out of my hands. I will say that we're in dire need of a new Project Tracking suite, but I'm not sure how interested they'd be in building something from the ground up. But, if discussions turn to blowing up our current solution and going in another direction, I will be recommending JIRA, and offering to take lead in it's implementation.
Adam James | TrustRadius Reviewer

Usability

Azure DevOps

Azure DevOps 8.9
Based on 4 answers
Azure DevOps is a powerful, complex cloud application. As such there are a number of things it does great and something where there is room for improvement. One of those areas would be in usability. In my opinion it relies too much on search. There is no easy way to view all projects or to group them in a logical way. You need to search for everything.
Kyle Kochtan | TrustRadius Reviewer

Jira Software

Jira Software 8.2
Based on 25 answers
JIRA's UI is very difficult to navigate. It is almost impossible to find things. I find myself just using the address bar and putting in the ID numbers as I can't find what I need anywhere else. There is no one place to do tasks but many and many ways to get there and this causes confusion.
Kyle Kochtan | TrustRadius Reviewer

Support Rating

Azure DevOps

Azure DevOps 8.8
Based on 9 answers
When we've had issues, both Microsoft support and the user community have been very responsive. DevOps has an active developer community and frankly, you can find most of your questions already asked and answered there. Microsoft also does a better job than most software vendors I've worked with creating detailed and frequently updated documentation.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 8.5
Based on 20 answers
A 10 rating is only apt for the product we are using. It has ticked all boxes like issue tracking, project management and so on. The application with its availability on mobile devices as well has also added more to the rating of 10.
Harshit Bhattaram | TrustRadius Reviewer

Implementation Rating

Azure DevOps

Azure DevOps 10.0
Based on 1 answer
Was not part of the process.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 9.0
Based on 1 answer
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic | TrustRadius Reviewer

Alternatives Considered

Azure DevOps

VSTS is great if you final source system is Microsoft based. Everything work well together and once you learned how use VSTS it isn't difficult to build more build systems. If your staff are used to the methods Microsoft uses, their time learning VSTS won't be as difficult as staff that do not know the Microsoft way of doing things. If, however, you are going to build non-Microsoft bases applications, such as Java, Ruby or even Python, Jenkins is probably a better choice.
Glenn Jones | TrustRadius Reviewer

Jira Software

JIRA support has been incredibly helpful with any issues that have come up, from technical glitches (few and far between) and increasing user knowledge of the capability of JIRA. The capabilities of JIRA are endless and can be adapted to fit nearly any organizations individual needs. JIRA also has a vast capability to integrate with a variety of software products used throughout many different companies.
Mitchell Brand | TrustRadius Reviewer

Return on Investment

Azure DevOps

  • Via acquisition, we had some Atlassian tools including Jira, bitbucket, and confluence licenses. Total cost for 25 users was close to $5000. Migrating the team to VSTS would net savings of close to $2500.
  • If you're running TFS, you can save costs on: server licenses (you'll have at least 2 - one TFS, one build server). Save time on maintenance and upgrades of TFS.
Gordon Lo | TrustRadius Reviewer

Jira Software

  • As a product manager I needed to make sure that all teams were aware of priority and that new items went through triage and were accounted for in a timely manner. JIRA took us away from the headache of spreadsheets and daily meetings, to one transparent system with real time dashboards that required no meetings. People could just do their work because they knew what was the next most important item. This must have saved hundreds of thousands of hours over the years.
Tracy Walton | TrustRadius Reviewer

Pricing Details

Azure DevOps

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jira Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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