What users are saying about
9 Ratings
14 Ratings
9 Ratings
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Score 9.4 out of 100
14 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Project Management

    9.5

    Backlog

    95%

    BugHerd

    Feature Set Not Supported
    N/A
    Backlog ranks higher in 8/8 features

    Task Management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Gantt Charts

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Scheduling

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Team Collaboration

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Document Management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Email integration

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Backlog is rated higher in 1 area: Likelihood to Recommend
    • BugHerd is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    10.0

    Backlog

    100%
    2 Ratings
    9.0

    BugHerd

    90%
    5 Ratings

    Usability

    Backlog

    N/A
    0 Ratings
    9.0

    BugHerd

    90%
    1 Rating

    Support Rating

    8.0

    Backlog

    80%
    2 Ratings
    9.0

    BugHerd

    90%
    2 Ratings

    Likelihood to Recommend

    Nulab, Inc.

    The user interface is very good. It is more intuitive in nature. It is easy to use and robust in operation. The dashboard is designed on modernized UI and the interface is also intuitive. I can easily navigate things on my own.
    Read full review

    Splitrock Studio

    BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
    Read full review

    Pros

    Nulab, Inc.

    • Gantt chart
    • Github support
    Read full review

    Splitrock Studio

    • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
    • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
    • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
    • I enjoy the conversations and tagging features within each bug ticket.
    Read full review

    Cons

    Nulab, Inc.

    • The biggest drawback that I want Backlog to fix as soon as possible is that is does not provide any place to explain the problem or bug virtually.
    • There is a need for a tab or space to attach screenshot or video to easily explain the bug or problem in the project.
    Read full review

    Splitrock Studio

    • It would be nice if it offered more integrations.
    • Workflow could be a little more sophisticated.
    Read full review

    Pricing Details

    Backlog

    Starting Price

    $0

    Editions & Modules

    Backlog editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      BugHerd

      Starting Price

      $39 per month

      Editions & Modules

      BugHerd editions and modules pricing
      EditionModules
      Standard$39.001
      Premium1292
      Deluxe2293

      Footnotes

      1. per month
      2. per month
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.

      Usability

      Nulab, Inc.

      No answers on this topic

      Splitrock Studio

      BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
      Read full review

      Support Rating

      Nulab, Inc.

      I would give 9 but one less because of the high price.
      Read full review

      Splitrock Studio

      Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
      Read full review

      Alternatives Considered

      Nulab, Inc.

      Backlog has all of the top-notch features to increase productivity, visibility, and project tracking. Backlog is easy to use. I first just logged in to the platform and it was [ready] to go. I easily started working on it and it started giving me the bugs’ details on our project. Always available for queries. Listen to the queries very attentively and try to give a solution on the go if applicable. Otherwise, take some time and respond with the advanced workable solution in the limited time frame.
      Read full review

      Splitrock Studio

      It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
      Read full review

      Return on Investment

      Nulab, Inc.

      • Software interns get easily used to this tool.
      • One who works in the SDLC gets recognized and it's easy to track rank board.
      Read full review

      Splitrock Studio

      • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
      Read full review

      Screenshots

      Add comparison