What users are saying about
9 Ratings
9 Ratings
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Score 9.4 out of 100
28 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Backlog ranks higher in 1 feature set: Project Management

Project Management

9.5

Backlog

95%
9.0

FinancialForce PSA

90%
FinancialForce PSA ranks higher in 9/14 features

Task Management

10.0
100%
2 Ratings
9.0
90%
9 Ratings

Gantt Charts

9.0
90%
2 Ratings
9.0
90%
10 Ratings

Scheduling

10.0
100%
2 Ratings
9.0
90%
10 Ratings

Team Collaboration

10.0
100%
2 Ratings
9.0
90%
11 Ratings

Support for Waterfall Methodology

8.0
80%
2 Ratings
9.0
90%
9 Ratings

Document Management

9.0
90%
2 Ratings
9.0
90%
10 Ratings

Email integration

10.0
100%
2 Ratings
9.0
90%
10 Ratings

Mobile Access

10.0
100%
2 Ratings
9.0
90%
10 Ratings

Resource Management

N/A
0 Ratings
9.0
90%
10 Ratings

Workflow Automation

N/A
0 Ratings
9.0
90%
10 Ratings

Support for Agile Methodology

N/A
0 Ratings
9.0
90%
9 Ratings

Timesheet Tracking

N/A
0 Ratings
9.0
90%
10 Ratings

Change request and Case Management

N/A
0 Ratings
9.0
90%
9 Ratings

Budget and Expense Management

N/A
0 Ratings
9.0
90%
10 Ratings

Professional Services Automation

Backlog

Feature Set Not Supported
N/A
9.0

FinancialForce PSA

90%
FinancialForce PSA ranks higher in 4/4 features

Quotes/estimates

N/A
0 Ratings
9.0
90%
6 Ratings

Invoicing

N/A
0 Ratings
9.0
90%
8 Ratings

Project & financial reporting

N/A
0 Ratings
9.0
90%
10 Ratings

Integration with accounting software

N/A
0 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • Backlog is rated higher in 1 area: Likelihood to Recommend
  • FinancialForce PSA is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

Backlog

100%
2 Ratings
9.0

FinancialForce PSA

90%
13 Ratings

Likelihood to Renew

Backlog

N/A
0 Ratings
9.0

FinancialForce PSA

90%
3 Ratings

Usability

Backlog

N/A
0 Ratings
8.0

FinancialForce PSA

80%
2 Ratings

Availability

Backlog

N/A
0 Ratings
9.0

FinancialForce PSA

90%
2 Ratings

Performance

Backlog

N/A
0 Ratings
7.0

FinancialForce PSA

70%
2 Ratings

Support Rating

8.0

Backlog

80%
2 Ratings
9.0

FinancialForce PSA

90%
6 Ratings

Implementation Rating

Backlog

N/A
0 Ratings
8.0

FinancialForce PSA

80%
2 Ratings

Likelihood to Recommend

Nulab, Inc.

The user interface is very good. It is more intuitive in nature. It is easy to use and robust in operation. The dashboard is designed on modernized UI and the interface is also intuitive. I can easily navigate things on my own.
Read full review

FinancialForce.com

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
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Pros

Nulab, Inc.

  • Gantt chart
  • Github support
Read full review

FinancialForce.com

  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
Read full review

Cons

Nulab, Inc.

  • The biggest drawback that I want Backlog to fix as soon as possible is that is does not provide any place to explain the problem or bug virtually.
  • There is a need for a tab or space to attach screenshot or video to easily explain the bug or problem in the project.
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FinancialForce.com

  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
Read full review

Pricing Details

Backlog

Starting Price

$0

Editions & Modules

Backlog editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FinancialForce PSA

    Starting Price

    Editions & Modules

    FinancialForce PSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Nulab, Inc.

      No answers on this topic

      FinancialForce.com

      There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
      Read full review

      Usability

      Nulab, Inc.

      No answers on this topic

      FinancialForce.com

      It is maturing and does what it does well although it is not fully complete.

      Integration to SF is great.

      Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

      There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

      The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

      Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
      Read full review

      Reliability and Availability

      Nulab, Inc.

      No answers on this topic

      FinancialForce.com

      We have maybe had 1-2 outages over 3 years.
      Read full review

      Performance

      Nulab, Inc.

      No answers on this topic

      FinancialForce.com

      Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
      Read full review

      Support Rating

      Nulab, Inc.

      I would give 9 but one less because of the high price.
      Read full review

      FinancialForce.com

      Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
      Read full review

      In-Person Training

      Nulab, Inc.

      No answers on this topic

      FinancialForce.com

      It was fine.
      Read full review

      Implementation Rating

      Nulab, Inc.

      No answers on this topic

      FinancialForce.com

      Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
      Read full review

      Alternatives Considered

      Nulab, Inc.

      Backlog has all of the top-notch features to increase productivity, visibility, and project tracking. Backlog is easy to use. I first just logged in to the platform and it was [ready] to go. I easily started working on it and it started giving me the bugs’ details on our project. Always available for queries. Listen to the queries very attentively and try to give a solution on the go if applicable. Otherwise, take some time and respond with the advanced workable solution in the limited time frame.
      Read full review

      FinancialForce.com

      FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
      Read full review

      Return on Investment

      Nulab, Inc.

      • Software interns get easily used to this tool.
      • One who works in the SDLC gets recognized and it's easy to track rank board.
      Read full review

      FinancialForce.com

      • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
      • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
      • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
      Read full review

      Screenshots

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