What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 2 reviews and ratings
Likelihood to Recommend
Barilliance
For any company that needs an immediate tool to address Abandonment email campaign needs that are not addressed in their current ESP, Barilliance is the tool for them. Any company seeking a robust, fully data-driven solution that provides personalization or dynamic experiences should look elsewhere. Many ESP's provide their own solutions, but if yours does not, Barilliance is a perfect fit.
Manager of 360° Experience
WaterFilters.NETConsumer Goods, 51-200 employees
TargetBay
If you want to use email to market to your customer base and you don't want to handle the weekly chore of creating and sending the emails, then TargetBay and in particular, Danielle is the way to go. If you are not interested in email marketing or you can take care of that in-house, then there may be better choices to handle your reviews. It is rare today to find a company as responsive and easy to work with as TargetBay.
Founder/President
Sign Art EtcEvents Services, 11-50 employees
Pros
Barilliance
- Barilliance displayed some of the best customer support I've had the pleasure of receiving. Their responses were timely and informative.
- Barilliance provided us with a month to month contract which allowed us to make the right business decisions at the right time. Their price point was also extremely competitive.
- While not the most robust solution, Barilliance hit all of the necessary functionality and activity to help us address our need for abandonment campaigns.
Manager of 360° Experience
WaterFilters.NETConsumer Goods, 51-200 employees
TargetBay
- TargetBay has amazing chat support.
- TargetBay has a great onboarding process.
- TargetBay is very affordable compared to other programs that offer similar solutions.

Verified User
Partner in Corporate
Information Technology and Services Company, 1-10 employeesCons
Barilliance
- Barilliance has limited optimization potential. They do the basics of abandonment very well but do not have program growth tools in place.
- Barilliance has a limited amount of data integrations available. For data-driven companies, some in-house solutions may need to be developed for full customer behavioral data.
- The Barilliance Portal, while not being poorly designed, takes some getting used to, in addition to providing very little static support. This is addressed by their excellent customer service but can slow the self-help opportunities.
Manager of 360° Experience
WaterFilters.NETConsumer Goods, 51-200 employees
TargetBay
- There is always room for improvement, however, I find Target Bay to be cost effective.
Founder/President
Sign Art EtcEvents Services, 11-50 employees
Usability
Barilliance
No score
No answers yet
No answers on this topic
TargetBay
TargetBay 5.0
Based on 1 answer
TargetBay, while it is a great tool and more than pays for itself, is not the most user-friendly and/or easy to use. Even our very tech-savvy employees have struggled through figuring out some of the work flows. While TargetBay's technical support team on chat is amazing, they are not always available and documentation on "how-to" user and or do XYZ on their platform needs improvement.

Verified User
Partner in Corporate
Information Technology and Services Company, 1-10 employeesSupport Rating
Barilliance
No score
No answers yet
No answers on this topic
TargetBay
TargetBay 6.0
Based on 1 answer
If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.

Verified User
Partner in Corporate
Information Technology and Services Company, 1-10 employeesAlternatives Considered
Barilliance
Barilliance filled a campaign gap that IBM Watson could not deliver effectively or cost-effectively. We recently moved ESP's and are now provided with a holistic email solution through Bronto. We are ecstatic to be working with Bronto, but I have very few negative things to say about our time with Barilliance.
Manager of 360° Experience
WaterFilters.NETConsumer Goods, 51-200 employees
TargetBay
We have used other customer review services in the past. I did not have the level of involvement with them like I do with Danielle and TargetBay. Email marketing is a major plus. And the PPC ads have been cost-effective. I am pleased with TargetBay and the results we have been getting since working with them.
Founder/President
Sign Art EtcEvents Services, 11-50 employees
Return on Investment
Barilliance
- Barilliance was able to produce an effective ROI for our company. Their month to month plan allowed us to be agile as we grew.
Manager of 360° Experience
WaterFilters.NETConsumer Goods, 51-200 employees
TargetBay
- We have seen a positive ROI with TargetBay. Once we get through Covid-19, it will be even better.
- I know we are communicating with our customers on a regular basis, keeping Sign Art Etc in their minds as in-person events start happening again.
- Emails we send are professional and creative. Much better than I would do.
- PPC with TargetBay is better than what we see with Google Ads.
Founder/President
Sign Art EtcEvents Services, 11-50 employees
Screenshots
Barilliance
—TargetBay
Pricing Details
Barilliance
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—TargetBay
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No