21 Ratings
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Score 8.7 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Barracuda CloudGen Firewall

I would say a small business with a basic firewall and security needs would be a perfect fit for the Barracuda CloudGen firewall. I know that they soon end up leaving the NG models and are moving forward with the F series firewall. I think the F series is a much more difficult to manage device and doesn’t offer simplistic configuration or use and lacks cloud control so I don’t understand the move on Barracuda’s part to nix a great easy to manage the firewall. I do think that the NG line is maybe too simple for bigger businesses and would lack some main features that they would require.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back.For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Firewall

Barracuda CloudGen Firewall
7.8
Symantec WebFilter / Intelligence Services
Identification Technologies
Barracuda CloudGen Firewall
7.4
Symantec WebFilter / Intelligence Services
Visualization Tools
Barracuda CloudGen Firewall
7.2
Symantec WebFilter / Intelligence Services
Content Inspection
Barracuda CloudGen Firewall
8.2
Symantec WebFilter / Intelligence Services
Policy-based Controls
Barracuda CloudGen Firewall
7.6
Symantec WebFilter / Intelligence Services
Active Directory and LDAP
Barracuda CloudGen Firewall
7.3
Symantec WebFilter / Intelligence Services
Firewall Management Console
Barracuda CloudGen Firewall
8.0
Symantec WebFilter / Intelligence Services
Reporting and Logging
Barracuda CloudGen Firewall
6.6
Symantec WebFilter / Intelligence Services
VPN
Barracuda CloudGen Firewall
8.8
Symantec WebFilter / Intelligence Services
High Availability
Barracuda CloudGen Firewall
9.0
Symantec WebFilter / Intelligence Services
Stateful Inspection
Barracuda CloudGen Firewall
8.0
Symantec WebFilter / Intelligence Services
Proxy Server
Barracuda CloudGen Firewall
7.8
Symantec WebFilter / Intelligence Services

Pros

Barracuda CloudGen Firewall

  • The management software is excellent. It make it much easier to manage the firewalls than some of the other vendors.
  • Watching real-time traffic is easy to do when trying to troubleshoot a users issues getting to a particular service.
  • Support from Barracuda has been excellent. We rate their phone and online remote support as being the best in the business.
  • We like the QoS and Traffic shaping of the NG Firewalls. They help is manage our limited bandwidth, so that business critical resources are available over lesser critical resources.
  • Integration with Active Directory makes it easy to identify users activities in logs.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
Anonymous | TrustRadius Reviewer

Cons

Barracuda CloudGen Firewall

  • Not come across any yet! A nice-to-have could be a mobile app which allows you to monitor it on your phone or mobile device.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
Anonymous | TrustRadius Reviewer

Usability

Barracuda CloudGen Firewall

Barracuda CloudGen Firewall 5.5
Based on 1 answer
Easy enough to use and configure using the management UI. Reporting from the web filter is a little clunky, and not very user friendly. To be perfectly honest, once it's set up and running, there isn't a lot to do from the day-to-day side of things, which is not a bad thing.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 5.0
Based on 1 answer
I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface.I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
Anonymous | TrustRadius Reviewer

Support Rating

Barracuda CloudGen Firewall

Barracuda CloudGen Firewall 8.2
Based on 6 answers
I could go on and on about how good Barracuda's support really is. I have yet to have a problem they didn't help me fix and I always learn something when talking with them. The story that best describes my overall experience with Barracuda's support is this: When I first put in the xSeries they had a problem with a policy route. There was a bug in the code and in the one situation I was it, it just would not work. I went up the levels of support and they couldn't fix it. Well, next thing I know I am on the phone with 2 of the guys that programmed the thing and they work out the solution in no time and get me going. That is support. That is what I have come to expect from Barracuda. If the tech on the phone doesn't know the answer, they do not stop until they find it. Grant it, I also have to admit I do not call support with every problem, I try to work it out on my own first as that is how I learn best, so when I do call support it is going to be complicated.
Paul Metzger | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 10.0
Based on 1 answer
I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Barracuda CloudGen Firewall

Our Cisco firewall was always difficult to make any changes against. It had no user-friendly GUI interface. We were calling technical support most of the time whenever we needed to make any changes. The Barracuda CloudGen Firewall has a GUI interface which we are looking forward to getting better acquainted with as we move off of our old Cisco. Of course, Barracuda's technical support is always there and is top notch!
Jay Glatt | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
Anonymous | TrustRadius Reviewer

Return on Investment

Barracuda CloudGen Firewall

  • Positive: highly customizable and can control the entire network from one location.
  • Positive: all services and processes work very well and are reliable.
  • Positive: MSPs looking to deploy and control numerous firewalls with ease, this is hands down the best product.
  • Negative: very high learning curve, definitely not a one-and-done firewall. Requires a lot of dedicated time to get the machine running the way you want.
Derek Schroeder | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Helps maintain network security and prevents malicious browsing
  • Helps to prevent dangerous internet usage from network servers
  • Relatively low cost means fast ROI with drastically reduced security response costs
Anonymous | TrustRadius Reviewer

Screenshots

Symantec WebFilter / Intelligence Services

Pricing Details

Barracuda CloudGen Firewall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec WebFilter / Intelligence Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Barracuda CloudGen Firewall
7.6
Symantec WebFilter / Intelligence Services
9.0

Usability

Barracuda CloudGen Firewall
5.5
Symantec WebFilter / Intelligence Services
5.0

Support Rating

Barracuda CloudGen Firewall
8.2
Symantec WebFilter / Intelligence Services
10.0

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