2 Ratings
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Score 7.2 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Barracuda Content Shield

We are a healthcare organization so it is very important that we are HIPPA compliant with our data via email/web based. For non-medical related issues sometimes we get items we do need blocked by the program.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

In a large environment, this is the perfect system. If you do not have constant changes, it easily becomes a system you drop in place and rarely have to think about. Our units have been rock solid and have never experienced any unexpected downtime, and upgrades are just a couple button clicks to deploy, or roll back.For small offices, with minimal traffic this may be using a sledgehammer to put in a push pin. It will work great, but the devices is likely over engineered for small offices (<50 people). That being said, price-wise it's still a great solution when compared to competing products and being from Symantec, you know it's going to be around and support for the long term.
Anonymous | TrustRadius Reviewer

Pros

Barracuda Content Shield

  • Easy to use
  • Layout of program looks like an email so its easy to read and identify
  • Helped many suspicious senders from getting into our system
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Excellent at preventing unwanted browsing and malicious sites
  • Great reporting, useful to see potential issues and/or sites that may need to be reviewed for potential whitelisting.
  • Perfect system for kiosk environments, limiting browsing to local on-network sites until the user authenticates
Anonymous | TrustRadius Reviewer

Cons

Barracuda Content Shield

  • The layout is simple but its all one color and there are a lot of tabs that I don't know what they are used for
  • I cant figure out why the Barracuda emails go straight to my junk box, I don't always check it so some emails have gotten lost
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • The admin interface would be better off not using Java
  • Setting up SSL properly can be a bit challenging
  • Could really use a better source for training, like a library of how-to videos
Anonymous | TrustRadius Reviewer

Usability

Barracuda Content Shield

Barracuda Content Shield 7.0
Based on 1 answer
I think the program is easy to use, I think there are more functions it can have or better ability to customize the layout so it doesn't look so plain
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 5.0
Based on 1 answer
I really like the system, it's easy to use and mostly intuitive. I would have gone 10/10, but the management interface uses Java, and that seems to always make things a bit harder to start. Once everything is loaded and running, it's great - but it does require me to maintain a compatible version of Java on the machine I use to access the system, I'd be much happier with some kind of HTML5 interface.I also deducted 1 point for the functionality of the refer filter - it works as expected, but if the site isn't coded with the correct refer header, like Microsoft's site - then some page elements get stripped and pages only render about 98% correctly. I know that's not in Symantec's list of responsibilities, but having a filter that doesn't fully understand CDNs is worth the 1 point ding.
Anonymous | TrustRadius Reviewer

Support Rating

Barracuda Content Shield

Barracuda Content Shield 8.0
Based on 2 answers
I have only had to call twice for access issues but it has been overall a normal experience.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services 10.0
Based on 1 answer
I've had exactly 1 problem in 8 years, I contacted support via the customer portal, less than an hour later I found myself in a screen share with a support tech who not only fixed my configuration error, but also took the time to ask about my usage and offered some great tips on changes. It was just one support incident, but I was impressed by the speed of response to a non-critical issue as well as the depth of product knowledge the support engineer had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Barracuda Content Shield

We chose this package because of our industry, there is a lot of web based information that can get lost or stolen. We want to be compliant and not lose any sensitive information.
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

Symantec WebFilter / Intelligence Services solution was a simple 1U appliance that does everything we need, compared to the Forcepoint solution which required a virtual appliance, a database server, a log server, and a management server - the licensing costs alone make the Symantec WebFilter / Intelligence Services solution a clear winner. The Forcepoint solution is really good, it just requires such a big footprint without delivering much beyond what the Symantec WebFilter / Intelligence Services solution does with a single unit.
Anonymous | TrustRadius Reviewer

Return on Investment

Barracuda Content Shield

  • Keeping our data more secure
  • Controlling information in and out of the servers
Anonymous | TrustRadius Reviewer

Symantec WebFilter / Intelligence Services

  • Helps maintain network security and prevents malicious browsing
  • Helps to prevent dangerous internet usage from network servers
  • Relatively low cost means fast ROI with drastically reduced security response costs
Anonymous | TrustRadius Reviewer

Pricing Details

Barracuda Content Shield

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec WebFilter / Intelligence Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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