Barracuda ECHOplatform for MSPs vs. Keepit

If a backup solution is needed without purchasing an appliance, the Intronis solution does a great job of backing up data and replicating to the cloud. The backup is restricted by total data, so any databases and other items are covered as long as it's under the total data cap.

Incentivized

No need for level 3 backup engineers, with common sense the platform is useable for level 1-3. Keepit takes care of the hassle, no sizing of storage, complicated connectors, or whatever. Point and back up and let it do its job.

Incentivized

• Centralized console for all Intronis backup software installations
• Linked connection to the Barracuda Cloud Control console to manage essentials and backup appliances
• Alerting from backup software can range from simple to complex as well as schedule options

Incentivized

• The initial setup is easy and straightforward.
• The GUI is very easy to use and you can select and restore the data you need very fast.
• The restoration of data is very fast.
• The support team is very helpful in case any problems arise.

Incentivized

• the expanding of the roles that are allowed, just 4 seems to be too limiting
• integration of the campus should be self service not a email and wait for 24 hour turn around

Incentivized

• Providing more information on an ongoing restore job. Once you begin a restore or a data import, it seems to be impossible to see which user account that job is tied to.
• Its job percentages seem to be drastically inaccurate. It will say a job is 76% complete even though it has only restored 484MB of 8GB - but this is just a little annoying and not a real problem.

Incentivized

until now, we are not planning to change to another product. the Office365 new inbuild data backup does not reach the capability of keepit so far.

Incentivized

Pretty easy to use and setup the backup. For restore there are some limitations and maybe sometimes its not clear how the result will look like in case of folder structure in exchange, especially when merging mailboxes.

Incentivized

Support helped us to set up SSO and MFA with our Azure AD Accounts. Once when the backup was failing, they could help us to investigate the reason and find a stale account that was preventing the backup. They are really concerned that the backup works and not only want to close the ticket like other support hotlines.

Incentivized

easy to implement, easy to use, runs smoothly

Incentivized

The platform was a requirement to get access to the products, but it seemed a bit rushed and some of the feature are not consistent, like the cloud to cloud you need to create an admin for the tech to implement vs the creds passed over from ECHOplatform.

Incentivized

Veeam is our current backup supplier for on-prem infrastructure, whilst we are aiming to reduce and move fully cloud in the next 12 months, we anticipate a bigger investment in keepit as this is more favorable for us.

Incentivized

• This is a great solution for backups when a backup appliance is not necessary (or within economic range).
• Local NAS replication can provide faster recovery of data in the event of a catastrophy.

Incentivized

• User productivity increase when the users didn't need to manually recreate data when it was lost. Estimation of past cases: 100,000 $ per year
• Company blackout on disasters: pricelessly :-)
• Admin cost reduction, no more tape changes and storage costs: 10,000 $ per year

Incentivized