52 Ratings
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Score 8.5 out of 100
14 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Barracuda Email Security Gateway

The Barracuda Email Security Gateway is a robust and feature rich platform, does the job it's supposed to do and integrates into existing networks easily. It is not cheap, but valuable performance never is. It is one of the truly "set it and forget it" appliances in my tool set.
Mike Maner | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

1. For malware, botnet threat detection, and prevention.2. To reduce the risk of information loss.3. To monitor communication within your network.4. To assess potential vulnerabilities and proactively protect endpoints, servers and applications.
Ravinder Beniwal | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Barracuda Email Security Gateway
8.0
Trend Micro Smart Protection Suite, with XGen
Anti-malware
Barracuda Email Security Gateway
8.5
Trend Micro Smart Protection Suite, with XGen
Cusomizability
Barracuda Email Security Gateway
6.5
Trend Micro Smart Protection Suite, with XGen
Data Loss Protection
Barracuda Email Security Gateway
8.1
Trend Micro Smart Protection Suite, with XGen
Threat Detection
Barracuda Email Security Gateway
8.1
Trend Micro Smart Protection Suite, with XGen
Sandboxing
Barracuda Email Security Gateway
8.0
Trend Micro Smart Protection Suite, with XGen
End-to-End Encryption
Barracuda Email Security Gateway
8.8
Trend Micro Smart Protection Suite, with XGen
Management Tools
Barracuda Email Security Gateway
8.1
Trend Micro Smart Protection Suite, with XGen

Endpoint Security

Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
8.2
Anti-Exploit Technology
Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
8.3
Endpoint Detection and Response (EDR)
Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
8.0
Centralized Management
Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
8.3
Hybrid Deployment Support
Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
8.7
Infection Remediation
Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
7.7
Vulnerability Management
Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
8.1
Malware Detection
Barracuda Email Security Gateway
Trend Micro Smart Protection Suite, with XGen
8.1

Pros

Barracuda Email Security Gateway

  • ESS has a simple interface for both users and administrators.
  • The "Manage Quarantine" button in each email is a direct sign-on link, so users don't have to remember their password to manage their quarantine (this is GOLD, Jerry!).
  • The baseline functionality (catching spam/malware/phishing/malware attachments/malformed PDFs etc) is super-solid, with few false positives and few false negatives.
Bear Golightly | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Provides better integration across multiple platforms.
  • Automatic and re-settable time for scan.
  • Includes a message security gateway for specific applications like Office 365 SharePoint.
Anonymous | TrustRadius Reviewer

Cons

Barracuda Email Security Gateway

  • You need to take time in adding your contacts to a whitelist so that you don't miss an email.
  • I recommend changing the time interval; Barracuda notifies you that you have quarantined emails as we were only getting 1 per day and we missed some urgent emails.
  • The quarantine folder is web based, we'd prefer it to have been an add-in for Outlook.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • Multiple agents for different pieces of the software and they don't talk.
  • Mac install is super difficult and if I update the OS on a Mac it breaks the OS if Trend Micro Smart is not compatible with that version.
  • Communication drops to the server randomly and has to work with tech support to get it working again.
Anonymous | TrustRadius Reviewer

Usability

Barracuda Email Security Gateway

Barracuda Email Security Gateway 8.5
Based on 2 answers
So far we have had limited problems the one's we have had we can attribute to poor user judgement not our gateway failing. One of the best features is the Barracuda is intuitive to choices we make on blocking or rejecting emails which is a great feature. lessens are need to repetitively enter the same information
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Reliability and Availability

Barracuda Email Security Gateway

Barracuda Email Security Gateway 10.0
Based on 1 answer
Availability is robust and flawless. This is a non-issue, its always up & running and fail-over protection is available for restarts or upgrades.
Mike Maner | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Performance

Barracuda Email Security Gateway

Barracuda Email Security Gateway 6.0
Based on 1 answer
The WebUI is the only piece I find lacking on the Barracuda ESK. Its is not the fastest and is fairly utilitarian in its approach. The Outlook plug-in, while not in wide use here, causes zero slowdown in Outlook or the Barracuda ESG.
Mike Maner | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

No score
No answers yet
No answers on this topic

Support Rating

Barracuda Email Security Gateway

Barracuda Email Security Gateway 9.1
Based on 8 answers
Barracuda customer support is great. Most of the time when I can an actual tech support representative answers, not some person that will just take a message. If one is not available I will receive a call back in a very short time.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Trend Micro Smart Protection Suite, with XGen 8.3
Based on 8 answers
I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.
Melissa Cartee | TrustRadius Reviewer

Alternatives Considered

Barracuda Email Security Gateway

Through this application, I can keep my computer and system safe during its time of use and it is very helpful when detecting any threat as it has done in my system since its installation, I no longer have any problem due to the damage to my software since Barracuda protects my computer without any problem. In addition to everything with its functionalities, our company has been able to benefit successfully since our teams are in their most optimal operation, giving them better benefit and long duration and not worrying about any type of hacking, thanks to Barracuda we can be calm whenever we navigate in the network without being infected by malware.
Anonymous | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
Anonymous | TrustRadius Reviewer

Return on Investment

Barracuda Email Security Gateway

  • Allows us to set it and forget it. We don't have to worry about patch or upgrade to a newer version. Barracuda does it all for us.
  • DLP has been great. That's a risk which is hard to monitor but Barracuda does it effortlessly.
Rick Sherman | TrustRadius Reviewer

Trend Micro Smart Protection Suite, with XGen

  • We have stopped multiple infections of ransomware from spreading.
  • Lost some productivity when database crashed
  • Updates tend to slow system down
Anonymous | TrustRadius Reviewer

Pricing Details

Barracuda Email Security Gateway

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Trend Micro Smart Protection Suite, with XGen

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Barracuda Email Security Gateway
8.4
Trend Micro Smart Protection Suite, with XGen
8.1

Usability

Barracuda Email Security Gateway
8.5
Trend Micro Smart Protection Suite, with XGen

Reliability and Availability

Barracuda Email Security Gateway
10.0
Trend Micro Smart Protection Suite, with XGen

Performance

Barracuda Email Security Gateway
6.0
Trend Micro Smart Protection Suite, with XGen

Support Rating

Barracuda Email Security Gateway
9.1
Trend Micro Smart Protection Suite, with XGen
8.3

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