What users are saying about
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37 Ratings

Barracuda Email Security Service

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37 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Barracuda Email Security Service

Barracuda is extremely well suited at stopping spam/phishing/ransomware attacks via email. It is also clever enough to know if you get an 'internal' email which has originated from the outside by someone masking their email address and stopping these getting through.
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Feature Rating Comparison

Secure Email Gateway

Barracuda Email Security Service
8.2
Anti-malware
Barracuda Email Security Service
8.1
Cusomizability
Barracuda Email Security Service
7.0
Data Loss Protection
Barracuda Email Security Service
7.9
Threat Detection
Barracuda Email Security Service
8.7
Sandboxing
Barracuda Email Security Service
8.6
End-to-End Encryption
Barracuda Email Security Service
8.9
Management Tools
Barracuda Email Security Service
8.1

Pros

Barracuda Email Security Service

  • ESS has a simple interface for both users and administrators.
  • The "Manage Quarantine" button in each email is a direct sign-on link, so users don't have to remember their password to manage their quarantine (this is GOLD, Jerry!).
  • The baseline functionality (catching spam/malware/phishing/malware attachments/malformed PDFs etc) is super-solid, with few false positives and few false negatives.
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Cons

Barracuda Email Security Service

  • The appliance has a feature to block all office macros. This is a great feature but only has an on/off setting. I would like to see the additional of allowing exclusions for users who need to receive office macros.
  • The feature for email encryption is great and allows us to not require an additional product or service for this. Unfortunately this is similar to the office macro feature and does not allow exclusions. The setting automatically detects information like credit cards, social security numbers, and other sensitive information. I have a user who works with Japanese companies. Japanese phone numbers apparently trigger the SSN filter. I wish I could put an exclusion in for this recipient or sender.
  • I wish the appliance had an auto firmware update option. Where non major releases would be automatically installed.
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Support

Barracuda Email Security Service

Barracuda Email Security Service 8.7
Based on 3 answers
Barracuda customer support is great. Most of the time when I can an actual tech support representative answers, not some person that will just take a message. If one is not available I will receive a call back in a very short time.
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Alternatives Considered

Barracuda Email Security Service

Through this application, I can keep my computer and system safe during its time of use and it is very helpful when detecting any threat as it has done in my system since its installation, I no longer have any problem due to the damage to my software since Barracuda protects my computer without any problem. In addition to everything with its functionalities, our company has been able to benefit successfully since our teams are in their most optimal operation, giving them better benefit and long duration and not worrying about any type of hacking, thanks to Barracuda we can be calm whenever we navigate in the network without being infected by malware.
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Return on Investment

Barracuda Email Security Service

  • Allows us to set it and forget it. We don't have to worry about patch or upgrade to a newer version. Barracuda does it all for us.
  • DLP has been great. That's a risk which is hard to monitor but Barracuda does it effortlessly.
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Pricing Details

Barracuda Email Security Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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