Likelihood to Recommend Good combination when using their other products like an incident response. When using automated workflows, this makes creating sender policies a breeze. Unfortunately, this can also be done too well as it may filter out valid emails and to resend or place them back into users' mailbox isn't an easy thing to do even if you attempt to resend through the Email Security Gateway.
Read full review Well suited: Proofpoint does a pretty good job at protecting us from spam emails. I was able to block a lot of emails coming from SendGrid by blocking SendGrid emails with a custom spam filter. However, SendGrid has a lot of legit emails too so I was able to create another rule to allow those emails from certain people, then block the rest. That way business need was met but spam emails are blocked. Less Appropriate If you are trying to monitor internal to internal emails Proofpoint is probably a little over featured for that.
Read full review Pros ESS has a simple interface for both users and administrators. The "Manage Quarantine" button in each email is a direct sign-on link, so users don't have to remember their password to manage their quarantine (this is GOLD, Jerry!). The baseline functionality (catching spam/malware/phishing/malware attachments/malformed PDFs etc) is super-solid, with few false positives and few false negatives. Read full review Spam - catches these emails before hitting the inbox. Daily digest - provides users with a list of the emails that were blocked and allows them to choose to release them if they are legitimate emails. Ensures that emails coming into our organization is safe for our users and verifies the email is coming from stated senders email server. Read full review Cons You need to take time in adding your contacts to a whitelist so that you don't miss an email. I recommend changing the time interval; Barracuda notifies you that you have quarantined emails as we were only getting 1 per day and we missed some urgent emails. The quarantine folder is web based, we'd prefer it to have been an add-in for Outlook. Read full review Proofpoint could offer more frequent training opportunities to customers at all levels of expertise. Proofpoint can always continue to strive to keep its product a leader in the industry. Proofpoint's support site could be overhauled to provide a more logical flow. Read full review Usability So far we have had limited problems the one's we have had we can attribute to poor user judgement not our gateway failing. One of the best features is the Barracuda is intuitive to choices we make on blocking or rejecting emails which is a great feature. lessens are need to repetitively enter the same information
Read full review Very robust and solid product in protecting our emails. The engineers who assisted with our implementation was very knowledgable and great to work with. Easy to use by end-users. Administration and management are also easy for IT. Great dashboard and reporting tools for business reviews.
Read full review Reliability and Availability Availability is robust and flawless. This is a non-issue, its always up & running and fail-over protection is available for restarts or upgrades.
Read full review There were no appliance errors or unplanned outages during five years of operation.
Read full review Performance The WebUI is the only piece I find lacking on the Barracuda ESK. Its is not the fastest and is fairly utilitarian in its approach. The Outlook plug-in, while not in wide use here, causes zero slowdown in Outlook or the Barracuda ESG.
Read full review Most important thing is the performance of processing mails. Even in a complex environment the system keeps performing on a very high Level.
Read full review Support Rating Barracuda customer support is great. Most of the time when I can an actual tech support representative answers, not some person that will just take a message. If one is not available I will receive a call back in a very short time.
Read full review We use ProofPoint support quite often to fix issues and assist with setting up features and rules. Each time we have created a ticket, they have been very helpful and respectful. Each ticket has been treated with the appropriate SLA time and attention. We also enjoy the regular check-ins from the engineers when tickets are open but we get busy with other tasks.
Read full review Alternatives Considered Barracuda integrates well with Office 365 and mail flow is great. It was the first solution we found that was part of a greater suite to fit all the requirements we had. With the Email Security gateway being in the cloud, it required no extra hardware but also nothing new installed on an endpoint as some solutions require.
Read full review We previously used halon anti-spam, which lasted us well until our organization really started to grow and it was not able to keep up with the amount of mail we were receiving. The support is also nothing compared to Proofpoint's professional services offering. Halon was also not able to have the complex rules that Proofpoint can offer.
Read full review Scalability You can add a lot of agents to your environment if you need them. And you can operate hardware appliances and virtual appliances in the same cluster.
Read full review Return on Investment Allows us to set it and forget it. We don't have to worry about patch or upgrade to a newer version. Barracuda does it all for us. DLP has been great. That's a risk which is hard to monitor but Barracuda does it effortlessly. Read full review Having easy-to-reach backups of all employee emails has made Proofpoint worth it by itself. That plus the countless times that spam/malicious emails did not make it through to the intended person that could have potentially cost the organization a lot of money. Read full review ScreenShots