Likelihood to Recommend Good combination when using their other products like an incident response. When using automated workflows, this makes creating sender policies a breeze. Unfortunately, this can also be done too well as it may filter out valid emails and to resend or place them back into users' mailbox isn't an easy thing to do even if you attempt to resend through the Email Security Gateway.
Read full review I like it because it tends to block out some of the things that shouldn't get in our inboxes, but they somehow end up in our mailboxes sometimes, not a big deal. The main thing that needs to be blocked out is any phishing and it keeps those emails out!
Read full review Pros ESS has a simple interface for both users and administrators. The "Manage Quarantine" button in each email is a direct sign-on link, so users don't have to remember their password to manage their quarantine (this is GOLD, Jerry!). The baseline functionality (catching spam/malware/phishing/malware attachments/malformed PDFs etc) is super-solid, with few false positives and few false negatives. Read full review Very Secure! Easy to use and set up. Great to keep things safe for employees and employer. Read full review Cons You need to take time in adding your contacts to a whitelist so that you don't miss an email. I recommend changing the time interval; Barracuda notifies you that you have quarantined emails as we were only getting 1 per day and we missed some urgent emails. The quarantine folder is web based, we'd prefer it to have been an add-in for Outlook. Read full review I would like to see why the multi WAN doesn't work at times! Can be a little slow. Some things are blocked for no reason. Read full review Usability So far we have had limited problems the one's we have had we can attribute to poor user judgement not our gateway failing. One of the best features is the Barracuda is intuitive to choices we make on blocking or rejecting emails which is a great feature. lessens are need to repetitively enter the same information
Read full review Reliability and Availability Availability is robust and flawless. This is a non-issue, its always up & running and fail-over protection is available for restarts or upgrades.
Read full review Performance The WebUI is the only piece I find lacking on the Barracuda ESK. Its is not the fastest and is fairly utilitarian in its approach. The Outlook plug-in, while not in wide use here, causes zero slowdown in Outlook or the Barracuda ESG.
Read full review Support Rating Barracuda customer support is great. Most of the time when I can an actual tech support representative answers, not some person that will just take a message. If one is not available I will receive a call back in a very short time.
Read full review Alternatives Considered Barracuda integrates well with Office 365 and mail flow is great. It was the first solution we found that was part of a greater suite to fit all the requirements we had. With the Email Security gateway being in the cloud, it required no extra hardware but also nothing new installed on an endpoint as some solutions require.
Read full review I suggest WatchGuard because they offer so much. They offer the way to keep email and websites blocked that don't belong and they also help us connect to the server whenever we remote in from work. Everything is done with so much ease and there is not any hassle.
Read full review Return on Investment Allows us to set it and forget it. We don't have to worry about patch or upgrade to a newer version. Barracuda does it all for us. DLP has been great. That's a risk which is hard to monitor but Barracuda does it effortlessly. Read full review It helps our computers be safe. Less worrying about IT fixing bugs on computers. Their beliefs are inline with ours. Read full review ScreenShots