Barracuda Forensics and Incident Response vs. Cofense Triage

The Barracuda Forensics and Incident Response is best suited as an addition to the Barracuda Sentinel. After Barracuda Sentinel discovers a phishing email or account takeover, the Barracuda Forensics and Incident Response allows you to quickly dive into the details of the email(s) to determine if the email is legitimate or not. It does a very good job finding and deleting any and all emails related to the attack.

Incentivized

The tool is very helpful in improving Phishing detection capabilities as it streamlines the process of analyzing user reports a lot. Besides it has a built-in mechanism of rating reporters(end-users) based on their historical performance. Downside - tool requires continuous resource investment to deliver best result. Tool is not helping too much in improving user-education, because automated response process is not immediate and is prone to errors

Incentivized

• Easy user interface
• Simple application with 2 tasks only
• Integrated in the Barracuda Total Email Security Suite

Incentivized

• Separating links and attachments contained in the email, and checking to see if they are known malicious.
• Clustering like emails to save time when responding.
• Providing risks scores with each cluster to give an estimate on which clusters should be addressed first.

Incentivized

• If you own the total security suite, the use of the app becomes less important
• It would be nice to post a mail yourself in order to delete this mail from other mailboxes. If possible, it is not clear how to do this.

Incentivized

• There are too many interdependent pieces which you have to acquire separately.
• I think Cofense has a lot of capabilities and usefulness, but I think it's too a la carte.
• We own Cofense and PhishMe currently and there are some gaping holes that require additional licensing to close.

Incentivized

Cofense is stable and provides easy to use solution to aid the investigation of emails as well as managing simulated phishing campaigns.

Incentivized

The dashboard is intuitive and easy to use. One can create a remediation in a minute and have it deployed to remove a threatening email(s) in minutes, instead of hours, across your Exchange network.

Incentivized

The interface is easy and intuitive.

Incentivized

We've experienced zero downtime.

Incentivized

No slowness seen.

Incentivized

Barracuda has always been known for its support team. I have experienced that if you ever have any questions, issues, or problems with any of the Barracuda software, their support team is always available to help resolve your issue.

Incentivized

Training was through, relevant and easy to follow.

Incentivized

The other product had a lot of fails on the auto-processing and did not integrate well with our current environment. One issue had to do with the way it sends the submissions to its processing engine—our email gateway configuration would have blocked this traffic. I also did not like the user interface.

Incentivized

We've experienced zero downtime

Incentivized

• It provides a uniform way of reporting bad mail.
• Without scripting knowledge, you can eliminate bad mail from users mailboxes.

Incentivized

• Due to the integration potential, large amounts of time are saved on a daily basis.
• Incident response time has dropped due to the increased information available by having access to phishing emails directly.
• Staff are able to effectively learn how multiple tools in our environment are used by mastering Triage. This has decreased training time greatly and increased the effectiveness of each associate.

Incentivized