What users are saying about
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Barracuda Managed Workplace RMM

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

Freshping

Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Barracuda Managed Workplace RMM
8.6
Freshping
4.8
Remote monitoring
Barracuda Managed Workplace RMM
8.5
Freshping
7.5
Network device monitoring
Barracuda Managed Workplace RMM
8.2
Freshping
2.0
Multiple Server Monitoring
Barracuda Managed Workplace RMM
9.2
Freshping
4.5
Multi-device monitoring
Barracuda Managed Workplace RMM
9.2
Freshping
2.0
Automated alerts and notifications
Barracuda Managed Workplace RMM
8.0
Freshping
8.0

Management Tasks

Barracuda Managed Workplace RMM
7.2
Freshping
8.0
Patch Management
Barracuda Managed Workplace RMM
6.3
Freshping
Service configuration management
Barracuda Managed Workplace RMM
6.5
Freshping
Software and hardware inventory
Barracuda Managed Workplace RMM
8.1
Freshping
Policy-based automation
Barracuda Managed Workplace RMM
7.8
Freshping
8.0

Reporting

Barracuda Managed Workplace RMM
7.1
Freshping
6.2
Performance data reports
Barracuda Managed Workplace RMM
7.5
Freshping
8.0
Customizable reporting
Barracuda Managed Workplace RMM
7.8
Freshping
4.0
Data visualization
Barracuda Managed Workplace RMM
6.6
Freshping
6.5
Risk analysis
Barracuda Managed Workplace RMM
6.6
Freshping

Security

Barracuda Managed Workplace RMM
7.1
Freshping
Data backup and recovery
Barracuda Managed Workplace RMM
7.0
Freshping
Antivirus and malware management
Barracuda Managed Workplace RMM
5.9
Freshping
Adinistraor access control
Barracuda Managed Workplace RMM
8.3
Freshping

Pros

Barracuda Managed Workplace RMM

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

Freshping

  • The UI is neat. It's very easy to use, and with lots of information.
  • It's very easy to set up.
  • The "badge" feature is interesting for showing up on institutional website.
Anonymous | TrustRadius Reviewer

Cons

Barracuda Managed Workplace RMM

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

Freshping

  • Better integration with Freshservice to generate tickets
  • Monitor internal systems
  • Better ability to customize
Anonymous | TrustRadius Reviewer

Usability

Barracuda Managed Workplace RMM

No score
No answers yet
No answers on this topic

Freshping

Freshping 9.0
Based on 2 answers
It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
Anonymous | TrustRadius Reviewer

Support Rating

Barracuda Managed Workplace RMM

Barracuda Managed Workplace RMM 5.6
Based on 3 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

Freshping

Freshping 10.0
Based on 2 answers
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Barracuda Managed Workplace RMM

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

Freshping

We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
Anonymous | TrustRadius Reviewer

Return on Investment

Barracuda Managed Workplace RMM

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

Freshping

  • Good visual for end users
  • Adds another check to verify uptime/outages
  • Cost for us was free, so we had nothing to lose by adding it
Anonymous | TrustRadius Reviewer

Pricing Details

Barracuda Managed Workplace RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Barracuda Managed Workplace RMM Editions & Modules

Additional Pricing Details

Freshping

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshping Editions & Modules

Edition
SproutFree1
Blossom - 60 checks (can add more checks)$11.002
Garden - 80 checks (can add more checks)$36.002
  1. 50 checks (none additional)
  2. per month, billed annually
Additional Pricing Details
Every additional 10 checks - $8/month billed annually

Rating Summary

Likelihood to Recommend

Barracuda Managed Workplace RMM
7.7
Freshping
7.5

Usability

Barracuda Managed Workplace RMM
Freshping
9.0

Support Rating

Barracuda Managed Workplace RMM
5.6
Freshping
10.0

Add comparison