17 Ratings
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Score 7.7 out of 100
49 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Barracuda Managed Workplace RMM

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

Progress WhatsUp Gold

It's best suited for large/multinational organisations with complex networks with limited qualified personnel across every location. However, I wouldn't recommend it for a small organisation with a very simple network architecture.
Victor Adebayo | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Barracuda Managed Workplace RMM
8.6
Progress WhatsUp Gold
Remote monitoring
Barracuda Managed Workplace RMM
8.5
Progress WhatsUp Gold
Network device monitoring
Barracuda Managed Workplace RMM
8.2
Progress WhatsUp Gold
Multiple Server Monitoring
Barracuda Managed Workplace RMM
9.2
Progress WhatsUp Gold
Multi-device monitoring
Barracuda Managed Workplace RMM
9.2
Progress WhatsUp Gold
Automated alerts and notifications
Barracuda Managed Workplace RMM
8.0
Progress WhatsUp Gold

Management Tasks

Barracuda Managed Workplace RMM
7.2
Progress WhatsUp Gold
Patch Management
Barracuda Managed Workplace RMM
6.3
Progress WhatsUp Gold
Service configuration management
Barracuda Managed Workplace RMM
6.5
Progress WhatsUp Gold
Software and hardware inventory
Barracuda Managed Workplace RMM
8.1
Progress WhatsUp Gold
Policy-based automation
Barracuda Managed Workplace RMM
7.8
Progress WhatsUp Gold

Reporting

Barracuda Managed Workplace RMM
7.1
Progress WhatsUp Gold
Performance data reports
Barracuda Managed Workplace RMM
7.5
Progress WhatsUp Gold
Customizable reporting
Barracuda Managed Workplace RMM
7.8
Progress WhatsUp Gold
Data visualization
Barracuda Managed Workplace RMM
6.6
Progress WhatsUp Gold
Risk analysis
Barracuda Managed Workplace RMM
6.6
Progress WhatsUp Gold

Security

Barracuda Managed Workplace RMM
7.1
Progress WhatsUp Gold
Data backup and recovery
Barracuda Managed Workplace RMM
7.0
Progress WhatsUp Gold
Antivirus and malware management
Barracuda Managed Workplace RMM
5.9
Progress WhatsUp Gold
Adinistraor access control
Barracuda Managed Workplace RMM
8.3
Progress WhatsUp Gold

Pros

Barracuda Managed Workplace RMM

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

Progress WhatsUp Gold

  • Monitoring the connection; performance, switching, and issues. We use a broadband connection for our primary and a cellular backup for the secondary. While we use routing protocols to make this switch and WhatsUp isn't used for Syslog monitoring. it alerts us within seconds.
  • Backup configurations and archiving. WhatsUp does this particularly well. I use it for both Cisco routers and switches.
  • The diagram feature is nice. Though I don't use it as much because of the size of our structure, it does come in handy for mapping routes of all traffic.
Jamie Elliott | TrustRadius Reviewer

Cons

Barracuda Managed Workplace RMM

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

Progress WhatsUp Gold

  • Sales staff can be a bit pushy in terms of selling more product than you need. This is not unique to What's Up but it can be a bit unwelcome once you have already purchased the product.
  • Updates could be a little easier but overall not too bad. Once or twice we have had to start over with a new server when upgrading to a major numbered revision.
  • IIS site can be a bit slow at times. This could just be our setup but I have noticed that it can be slow to respond during high traffic times. It does always respond and work properly but the wait time to move from screen to screen could be lower.
John Glenn | TrustRadius Reviewer

Support Rating

Barracuda Managed Workplace RMM

Barracuda Managed Workplace RMM 5.6
Based on 3 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

Progress WhatsUp Gold

Progress WhatsUp Gold 4.9
Based on 4 answers
Not too much to support as it doesn't do that much.
Reggie Pauling | TrustRadius Reviewer

Alternatives Considered

Barracuda Managed Workplace RMM

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

Progress WhatsUp Gold

For the sake of simplicity, WhatsUp Gold is better. It is cheaper and more cost-effective for what we need. I am sure it will scale up easily in the future if that growth comes.
Michael Singh | TrustRadius Reviewer

Return on Investment

Barracuda Managed Workplace RMM

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

Progress WhatsUp Gold

  • Ability to maintain network equipment inventory and health reports.
  • Inability to make the backups of the device using scripting or configurations of network devices.
  • Less graphical representation of circuit or network traffic.
Anonymous | TrustRadius Reviewer

Screenshots

Barracuda Managed Workplace RMM

Pricing Details

Barracuda Managed Workplace RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Progress WhatsUp Gold

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Barracuda Managed Workplace RMM
7.7
Progress WhatsUp Gold
4.8

Support Rating

Barracuda Managed Workplace RMM
5.6
Progress WhatsUp Gold
4.9

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