17 Ratings
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Score 7.7 out of 100
22 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Barracuda Managed Workplace RMM

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

While Site24x7 can monitor almost anything, it is the most cost effective when using its basic monitor. The basic monitor covers certificate health, web sites/services, general server health, IIS health, and much more. The advanced monitors cover SQL, Microsoft Failover Clustering, etc. but even though we get three advanced monitors with the initial subscription, we don't use them because the SQL monitoring can be very noisy without some fine-tuning. It wasn't uncommon to get woken up at 3 am because of a SQL anomaly that tripped a metric.
Wes Dunaway | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Barracuda Managed Workplace RMM
8.6
Site24x7 All-in-One Monitoring
8.5
Remote monitoring
Barracuda Managed Workplace RMM
8.5
Site24x7 All-in-One Monitoring
9.5
Network device monitoring
Barracuda Managed Workplace RMM
8.2
Site24x7 All-in-One Monitoring
8.1
Multiple Server Monitoring
Barracuda Managed Workplace RMM
9.2
Site24x7 All-in-One Monitoring
9.2
Multi-device monitoring
Barracuda Managed Workplace RMM
9.2
Site24x7 All-in-One Monitoring
7.8
Automated alerts and notifications
Barracuda Managed Workplace RMM
8.0
Site24x7 All-in-One Monitoring
7.9

Management Tasks

Barracuda Managed Workplace RMM
7.2
Site24x7 All-in-One Monitoring
7.5
Patch Management
Barracuda Managed Workplace RMM
6.3
Site24x7 All-in-One Monitoring
Service configuration management
Barracuda Managed Workplace RMM
6.5
Site24x7 All-in-One Monitoring
Software and hardware inventory
Barracuda Managed Workplace RMM
8.1
Site24x7 All-in-One Monitoring
Policy-based automation
Barracuda Managed Workplace RMM
7.8
Site24x7 All-in-One Monitoring
7.5

Reporting

Barracuda Managed Workplace RMM
7.1
Site24x7 All-in-One Monitoring
8.0
Performance data reports
Barracuda Managed Workplace RMM
7.5
Site24x7 All-in-One Monitoring
8.5
Customizable reporting
Barracuda Managed Workplace RMM
7.8
Site24x7 All-in-One Monitoring
7.8
Data visualization
Barracuda Managed Workplace RMM
6.6
Site24x7 All-in-One Monitoring
8.4
Risk analysis
Barracuda Managed Workplace RMM
6.6
Site24x7 All-in-One Monitoring
7.2

Security

Barracuda Managed Workplace RMM
7.1
Site24x7 All-in-One Monitoring
8.0
Data backup and recovery
Barracuda Managed Workplace RMM
7.0
Site24x7 All-in-One Monitoring
Antivirus and malware management
Barracuda Managed Workplace RMM
5.9
Site24x7 All-in-One Monitoring
8.0
Adinistraor access control
Barracuda Managed Workplace RMM
8.3
Site24x7 All-in-One Monitoring

Pros

Barracuda Managed Workplace RMM

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
Rob Bates | TrustRadius Reviewer

Cons

Barracuda Managed Workplace RMM

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • Analysis: Site24x7 sends a report when a site is back up, with an "analysis" of the outage. The idea is to help pinpoint the cause, but it's almost always useless.
  • Overalerting on larger outages: Site24x7 sends an alert on every site that we have configured when they go down. A hierarchical setup would be better, or some way for it to recognize that if more than two sites are down simultaneously, it only needs to send one alert with that information. Getting 12 text messages at 1 AM is not fun.
  • Complex setup: It takes a long time to set up everything for monitoring. Automation would be nice.
Robert Paul | TrustRadius Reviewer

Support Rating

Barracuda Managed Workplace RMM

Barracuda Managed Workplace RMM 5.6
Based on 3 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

Site24x7 All-in-One Monitoring 8.5
Based on 3 answers
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.
Wes Dunaway | TrustRadius Reviewer

Alternatives Considered

Barracuda Managed Workplace RMM

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

Each solution excels in their own areas. Site24x7 provides the easiest and most cost-effective transactional monitoring from the previous and existing solutions which we use. However, Solarwinds Orion suite, which includes the virtualization manager, gives us full-stack monitoring of our VMware environment, which Site24x7 cannot. In the same way, Cloudwatch gives us better visibility into our AWS workloads compared to SolarWinds.AlertSite was previously used for our transactional monitoring, and while the configuration of transactions and playback with Deja Click plugin was incredibly beneficial, it didn't justify the cost difference to Site24x7.
Anonymous | TrustRadius Reviewer

Return on Investment

Barracuda Managed Workplace RMM

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

Site24x7 All-in-One Monitoring

  • We are better able to be notified of critical downtime, allowing us to act faster to restore critical services/applications.
  • Sometimes we get flooded with emails due to false alerts and that can often be distracting to many of us.
  • Thanks to their add-on pricing scheme, it eliminates the need to buy expensive modules straightaway, thus saving money.
Gary Smolyak | TrustRadius Reviewer

Screenshots

Pricing Details

Barracuda Managed Workplace RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Barracuda Managed Workplace RMM Editions & Modules

Additional Pricing Details

Site24x7 All-in-One Monitoring

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1.00*

* monitors

Site24x7 All-in-One Monitoring Editions & Modules

Edition
Starter$9.001
Pro$35.002
Classic$89.003
Elite$225.004
Enterprise$449.005
Enterprise Plus Web$899.006
  1. 10 monitors
  2. 40 Monitors
  3. 100 Monitors
  4. 250 Monitors
  5. 500 Monitors
  6. 2500 Monitors
Additional Pricing Details
Each Pack will also support additional benefits such as Network interfaces, Applogs, Alert credits etc. You can also, purchase add-ons to create custom pricing options. Please visit the vendor's pricing page, for more information.

Rating Summary

Likelihood to Recommend

Barracuda Managed Workplace RMM
7.7
Site24x7 All-in-One Monitoring
8.6

Support Rating

Barracuda Managed Workplace RMM
5.6
Site24x7 All-in-One Monitoring
8.5

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