17 Ratings
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Score 7.8 out of 100
10 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Barracuda RMM (formerly Managed Workplace)

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

Pros

Barracuda RMM (formerly Managed Workplace)

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

Cons

Barracuda RMM (formerly Managed Workplace)

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

Support Rating

Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (formerly Managed Workplace) 5.6
Based on 5 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No score
No answers yet
No answers on this topic

Alternatives Considered

Barracuda RMM (formerly Managed Workplace)

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

Return on Investment

Barracuda RMM (formerly Managed Workplace)

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

ConnectWise Command (formerly Continuum)

No answers on this topic

Pricing Details

Barracuda RMM (formerly Managed Workplace)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ConnectWise Command (formerly Continuum)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison