17 Ratings
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Score 7.8 out of 100
2 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Barracuda RMM (formerly Managed Workplace)

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

HPE System Management Homepage

HP System management is suited in an environment that utilizes HP servers and other computer equipment. Since this software integrates with the equipment it gives the best view of "what's going on inside". It's also provided with the purchase of HP Servers and other associated HP system equipment
Alex Gouskos | TrustRadius Reviewer

Pros

Barracuda RMM (formerly Managed Workplace)

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

HPE System Management Homepage

  • Software shows hard drive utilization and associated storage information.
  • Shows vital server statistics such as memory and processor information.
  • Depending on the version of the software it also shows part numbers of vital server components (memory, hard drive, NIC).
Alex Gouskos | TrustRadius Reviewer

Cons

Barracuda RMM (formerly Managed Workplace)

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

HPE System Management Homepage

  • The interface can be slow.
  • The interface at times is very old looking.
  • The interface can get stuck from time to time.
Alex Gouskos | TrustRadius Reviewer

Support Rating

Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (formerly Managed Workplace) 5.7
Based on 5 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

HPE System Management Homepage

No score
No answers yet
No answers on this topic

Alternatives Considered

Barracuda RMM (formerly Managed Workplace)

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

HPE System Management Homepage

No answers on this topic

Return on Investment

Barracuda RMM (formerly Managed Workplace)

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

HPE System Management Homepage

  • Since this software integrates with HP hardware it gives a clear view of system issues. This is a very positive step when trying to troubleshoot physical server issues.
Alex Gouskos | TrustRadius Reviewer

Pricing Details

Barracuda RMM (formerly Managed Workplace)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HPE System Management Homepage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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