19 Ratings
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Top Rated
71 Ratings
19 Ratings
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Score 8 out of 100

SolarWinds Pingdom

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Top Rated
71 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • SolarWinds Pingdom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

Barracuda RMM

80%
6 Ratings
8.9

SolarWinds Pingdom

89%
40 Ratings

Likelihood to Renew

Barracuda RMM

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
4 Ratings

Usability

Barracuda RMM

N/A
0 Ratings
10.0

SolarWinds Pingdom

100%
7 Ratings

Performance

Barracuda RMM

N/A
0 Ratings
6.0

SolarWinds Pingdom

60%
2 Ratings

Support Rating

4.4

Barracuda RMM

44%
5 Ratings
7.9

SolarWinds Pingdom

79%
38 Ratings

Likelihood to Recommend

Barracuda Networks, Inc.

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
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SolarWinds

I've found Pingdom to be the best solution for relatively simple uptime checks when you need a reliable way to run those checks and alert on failures. I haven't used their transaction monitoring or Real User Monitoring features but it may be great at those too.
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Pros

Barracuda Networks, Inc.

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
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SolarWinds

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
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Cons

Barracuda Networks, Inc.

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
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SolarWinds

  • sometimes sends false alerts
  • there should be some threshold value for when an application is not reachable, it should alert after 30 seconds and keep sending hello packets for those 30 seconds and if still there is no response, then it should send the alert.
  • too many unwanted metrics.
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Pricing Details

Barracuda RMM

Starting Price

Editions & Modules

Barracuda RMM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SolarWinds Pingdom

    Starting Price

    $14.95 per month

    Editions & Modules

    SolarWinds Pingdom editions and modules pricing
    EditionModules
    Synthetic Monitoring101
    Real User Monitoring102
    EnterpriseCustom Pricing3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    View Pricing Details

    Likelihood to Renew

    Barracuda Networks, Inc.

    No answers on this topic

    SolarWinds

    Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
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    Usability

    Barracuda Networks, Inc.

    No answers on this topic

    SolarWinds

    Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
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    Performance

    Barracuda Networks, Inc.

    No answers on this topic

    SolarWinds

    Interface is unnecessarily complicated and frequently responds slowly.
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    Support Rating

    Barracuda Networks, Inc.

    We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
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    SolarWinds

    Customer service from Solarwinds has always been stellar. We've never gone unnoticed, even though we're currently within their tail segment. They're a great partner to us and indeed an important one. When we've had to submit a ticket, we've always received a response within 24 hours. I'd highly recommend SolarWinds to any organization with a server network
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    Alternatives Considered

    Barracuda Networks, Inc.

    AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
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    SolarWinds

    Some of the products mentioned here are much more "holistic solutions" for monitoring, analyzing, logging, alerting, etc., but for the use case, we use SolarWinds Pingdom. I think that SolorWinds Pingdom is much simpler and friendlier for configuring and maintaining. We selected SolarWinds Pingdom for this case due to our previous acquaintance which left a good impression on us.
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    Return on Investment

    Barracuda Networks, Inc.

    • Saves time for employees which saves money for the company.
    • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
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    SolarWinds

    • Makes sure people trying out Quepid.com don't experience broken onboarding experiences.
    • Confidence that when I bring up a demo for a customer, it is up and responding!
    • Keeps my cloud-deployed services "warm" by hitting them every minute, so when I go to hit them, they are up and running.
    • Confidence in your infrastructure.
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    Screenshots

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