17 Ratings
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Score 7.8 out of 100
14 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Barracuda RMM (formerly Managed Workplace)

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

We've found WPM to be a fit for every web application that we wanted to monitor. If you have a web app that you'd like monitoring/alerting for then WPM may work for you. So far our only struggles have been when after logging in the app launches a new tab.
John Predmore | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0
Remote monitoring
Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0
Multiple Server Monitoring
Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0
Automated alerts and notifications
Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0

Reporting

Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0
Performance data reports
Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0
Customizable reporting
Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0
Data visualization
Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0

Security

Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0
Adinistraor access control
Barracuda RMM (formerly Managed Workplace)
SolarWinds Web Performance Monitor (WPM)
10.0

Pros

Barracuda RMM (formerly Managed Workplace)

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • Testing web applications
  • Ability to log in to secure sections of websites in order to test user authentication
  • Provides a detailed history of steps taken and provides print screens of each step. If an error occurs you can see the web page to better diagnose issues.
Anonymous | TrustRadius Reviewer

Cons

Barracuda RMM (formerly Managed Workplace)

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • The recorder is clunky and must be run on a local machine.
  • It does not support frames.
Scott Reese | TrustRadius Reviewer

Support Rating

Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (formerly Managed Workplace) 5.4
Based on 5 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

SolarWinds Web Performance Monitor (WPM) 10.0
Based on 2 answers
Solarwinds support is top-notch, and while we rarely have to call them, they are always very helpful when we do.
Scott Reese | TrustRadius Reviewer

Alternatives Considered

Barracuda RMM (formerly Managed Workplace)

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

At the time we purchased WPM we were not aware of alternatives and therefore did not compare them.
John Predmore | TrustRadius Reviewer

Return on Investment

Barracuda RMM (formerly Managed Workplace)

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • Better reporting of down states to allow for SLA reporting
  • Better alerting during certain failure conditions which allows the IT org to respond faster
  • More thorough history to review past errors and see screenshots of the errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Barracuda RMM (formerly Managed Workplace)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Web Performance Monitor (WPM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Barracuda RMM (formerly Managed Workplace)
7.8
SolarWinds Web Performance Monitor (WPM)
10.0

Support Rating

Barracuda RMM (formerly Managed Workplace)
5.4
SolarWinds Web Performance Monitor (WPM)
10.0

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