What users are saying about
1158 Ratings
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Top Rated
196 Ratings
1158 Ratings
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Score 8.4 out of 100

Fuze

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Top Rated
196 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Project Management

    7.8

    Basecamp

    78%

    Fuze

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 14/14 features

    Task Management

    8.4
    84%
    114 Ratings
    N/A
    0 Ratings

    Resource Management

    7.8
    78%
    95 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.2
    72%
    38 Ratings
    N/A
    0 Ratings

    Scheduling

    8.0
    80%
    91 Ratings
    N/A
    0 Ratings

    Workflow Automation

    6.6
    66%
    66 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.6
    86%
    114 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.5
    75%
    47 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.0
    80%
    43 Ratings
    N/A
    0 Ratings

    Document Management

    7.8
    78%
    107 Ratings
    N/A
    0 Ratings

    Email integration

    8.0
    80%
    94 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.6
    86%
    93 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.1
    71%
    42 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.4
    74%
    53 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    7.8
    78%
    38 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.6

    Basecamp

    76%

    Fuze

    Feature Set Not Supported
    N/A
    Basecamp ranks higher in 4/4 features

    Quotes/estimates

    7.9
    79%
    29 Ratings
    N/A
    0 Ratings

    Invoicing

    6.7
    67%
    25 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.2
    82%
    33 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.7
    77%
    27 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Basecamp

    Feature Set Not Supported
    N/A
    7.3

    Fuze

    73%
    Fuze ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.2
    72%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    7.1
    71%
    72 Ratings

    User templates

    N/A
    0 Ratings
    6.9
    69%
    59 Ratings

    Call reports

    N/A
    0 Ratings
    7.5
    75%
    91 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.1
    81%
    106 Ratings

    Call Management

    Basecamp

    Feature Set Not Supported
    N/A
    7.5

    Fuze

    75%
    Fuze ranks higher in 4/4 features

    Answering rules

    N/A
    0 Ratings
    7.4
    74%
    98 Ratings

    Call recording

    N/A
    0 Ratings
    7.0
    70%
    88 Ratings

    Call park

    N/A
    0 Ratings
    7.7
    77%
    72 Ratings

    Message alerts

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    VoIP system collaboration

    Basecamp

    Feature Set Not Supported
    N/A
    8.2

    Fuze

    82%
    Fuze ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    7.8
    78%
    76 Ratings

    Audio conferencing

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Mobile apps

    Basecamp

    Feature Set Not Supported
    N/A
    8.3

    Fuze

    83%
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.2
    82%
    93 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    Attribute Ratings

    • Basecamp is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Support Rating
    • Fuze is rated higher in 3 areas: Performance, Online Training, Implementation Rating

    Likelihood to Recommend

    8.4

    Basecamp

    84%
    140 Ratings
    7.4

    Fuze

    74%
    115 Ratings

    Likelihood to Renew

    10.0

    Basecamp

    100%
    26 Ratings
    7.1

    Fuze

    71%
    20 Ratings

    Usability

    7.8

    Basecamp

    78%
    15 Ratings
    7.4

    Fuze

    74%
    12 Ratings

    Availability

    10.0

    Basecamp

    100%
    10 Ratings
    8.8

    Fuze

    88%
    4 Ratings

    Performance

    7.3

    Basecamp

    73%
    8 Ratings
    8.0

    Fuze

    80%
    4 Ratings

    Support Rating

    8.6

    Basecamp

    86%
    55 Ratings
    7.0

    Fuze

    70%
    161 Ratings

    In-Person Training

    Basecamp

    N/A
    0 Ratings
    8.0

    Fuze

    80%
    2 Ratings

    Online Training

    5.0

    Basecamp

    50%
    1 Rating
    9.0

    Fuze

    90%
    2 Ratings

    Implementation Rating

    7.7

    Basecamp

    77%
    8 Ratings
    7.9

    Fuze

    79%
    186 Ratings

    Product Scalability

    Basecamp

    N/A
    0 Ratings
    7.5

    Fuze

    75%
    3 Ratings

    Likelihood to Recommend

    Basecamp

    Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
    Andrea Hester | TrustRadius Reviewer

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
    Howard Feist | TrustRadius Reviewer

    Pros

    Basecamp

    • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
    • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
    • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
    Anonymous | TrustRadius Reviewer

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
    Wendy Wilcox | TrustRadius Reviewer

    Cons

    Basecamp

    • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
    • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
    • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
    Heather Miller | TrustRadius Reviewer

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Basecamp

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Basecamp Editions & Modules

    Edition
    Basecamp PersonalFree1
    Basecamp Business$992
    1. Limited Capabilities
    2. Per Month [Unlimited Users]
    Additional Pricing Details

    Fuze

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $15 per month

    Fuze Editions & Modules

    Edition
    US Outbound$0.021
    Fuze Meetings$152
    1. Per Minute
    2. Per User/Per Month
    Additional Pricing Details
    https://www.fuze.com/fuze-plans

    Likelihood to Renew

    Basecamp

    Basecamp 10.0
    Based on 26 answers
    When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
    Anonymous | TrustRadius Reviewer

    Fuze

    Fuze 7.1
    Based on 20 answers
    Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
    Anonymous | TrustRadius Reviewer

    Usability

    Basecamp

    Basecamp 7.8
    Based on 15 answers
    Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
    Anonymous | TrustRadius Reviewer

    Fuze

    Fuze 7.4
    Based on 12 answers
    Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
    D. SKye Hodges | TrustRadius Reviewer

    Reliability and Availability

    Basecamp

    Basecamp 10.0
    Based on 10 answers
    I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
    Lisa Keyser | TrustRadius Reviewer

    Fuze

    Fuze 8.8
    Based on 4 answers
    We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
    Anonymous | TrustRadius Reviewer

    Performance

    Basecamp

    Basecamp 7.3
    Based on 8 answers
    No answer on this topic is available.

    Fuze

    Fuze 8.0
    Based on 4 answers
    Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
    D. SKye Hodges | TrustRadius Reviewer

    Support Rating

    Basecamp

    Basecamp 8.6
    Based on 55 answers
    For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
    Anthony Burke | TrustRadius Reviewer

    Fuze

    Fuze 7.0
    Based on 161 answers
    Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
    John Dennis | TrustRadius Reviewer

    In-Person Training

    Basecamp

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 8.0
    Based on 2 answers
    At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
    D. SKye Hodges | TrustRadius Reviewer

    Online Training

    Basecamp

    Basecamp 5.0
    Based on 1 answer
    No answer on this topic is available.

    Fuze

    Fuze 9.0
    Based on 2 answers
    Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
    D. SKye Hodges | TrustRadius Reviewer

    Implementation Rating

    Basecamp

    Basecamp 7.7
    Based on 8 answers
    Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
    Jenni Waggoner | TrustRadius Reviewer

    Fuze

    Fuze 7.9
    Based on 186 answers
    Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
    Danielle Bulla | TrustRadius Reviewer

    Alternatives Considered

    Basecamp

    Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
    Blake Baron | TrustRadius Reviewer

    Fuze

    Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
    Justin Lacroix | TrustRadius Reviewer

    Scalability

    Basecamp

    No score
    No answers yet
    No answers on this topic

    Fuze

    Fuze 7.5
    Based on 3 answers
    Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
    D. SKye Hodges | TrustRadius Reviewer

    Return on Investment

    Basecamp

    • It has saved me time when having to get the same message out to multiple restaurants
    • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
    • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
    Elizabeth Hyman | TrustRadius Reviewer

    Fuze

    • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
    • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
    Mikey Romero | TrustRadius Reviewer

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