What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1066 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
526 Ratings

Basecamp

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1066 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Lucidchart

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
526 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Andrea Hester | TrustRadius Reviewer

Lucidchart

Lucidchart has been a key tool in keeping collaboration at the forefront of our working practices, despite the pandemic and working from home. It has helped formalize brainstorming, in a real-time format that users throughout the company can access and iterate. It acts as a brain dump on a page that has been invaluable during a time where teams have been split and individuals are working in Silo. Lucidchart is the ultimate live-collaboration tool in a time where collaboration and engagement are under real challenge. Creating a virtual format for brainstorming means that no post-meeting whiteboard will simply be erased.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Basecamp
7.8
Lucidchart
Task Management
Basecamp
8.1
Lucidchart
Resource Management
Basecamp
7.8
Lucidchart
Gantt Charts
Basecamp
7.5
Lucidchart
Scheduling
Basecamp
8.1
Lucidchart
Workflow Automation
Basecamp
7.0
Lucidchart
Team Collaboration
Basecamp
8.5
Lucidchart
Support for Agile Methodology
Basecamp
7.5
Lucidchart
Support for Waterfall Methodology
Basecamp
8.0
Lucidchart
Document Management
Basecamp
7.9
Lucidchart
Email integration
Basecamp
7.8
Lucidchart
Mobile Access
Basecamp
8.4
Lucidchart
Timesheet Tracking
Basecamp
7.3
Lucidchart
Change request and Case Management
Basecamp
7.6
Lucidchart
Budget and Expense Management
Basecamp
7.8
Lucidchart

Professional Services Automation

Basecamp
7.7
Lucidchart
Quotes/estimates
Basecamp
8.0
Lucidchart
Invoicing
Basecamp
7.2
Lucidchart
Project & financial reporting
Basecamp
7.9
Lucidchart
Integration with accounting software
Basecamp
7.6
Lucidchart

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Anonymous | TrustRadius Reviewer

Lucidchart

  • Mapping out processes and workflows
  • Allowing the whole enterprise to see how each process interacts with the other departments
  • Pointing out areas of opportunity between each process
  • Eliminating unneeded steps in each process
  • Helping the new hires to understand the process and areas that they are going to help with
  • Printing each chart out and having them in every department helps when trying to change or update a process
Alejandro Huerta | TrustRadius Reviewer

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Heather Miller | TrustRadius Reviewer

Lucidchart

  • Enable notes/comments - Perhaps the feature exists but I didn't dig. I would love to see comments to be a more ubiquitous feature, so that feedback can be done on the same platform/page.
  • Resolution problem/online viewing - I tried to export my diagram to PDF and email it through Gmail, but the resolution is quite low that it ended up not readable. We worked our way around by downloading the PDF, an extra step that might/might not be optimized.
  • Extra feature? - One function of a workflow diagram is to track where each human resource is in the process, perhaps Lucidchart can develop a real-time tracker that collects updates from the resource and streamlines the progress reporting?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

Lucidchart

No score
No answers yet
No answers on this topic

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

Lucidchart

Lucidchart 9.1
Based on 160 answers
I think the software is very user-friendly and has a neat interface. Hard to add in lines that don't connect automatically to the shapes already on the map. Sometimes I would like to add in plain lines on my process maps and not have them connect to the shapes I already have on the map. Free version is very limited - it really just gives you a teaser of what the platform can offer.
Deepti Verma | TrustRadius Reviewer

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 6 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

Lucidchart

No score
No answers yet
No answers on this topic

Support Rating

Basecamp

Basecamp 8.4
Based on 29 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

Lucidchart

Lucidchart 8.2
Based on 164 answers
I don’t have too strong of an opinion on this, because I have not had to interact with the support for Lucidchart much so far, whether that be help pages and documentation, or live support with a customer service representative. The one place where I actually have had an interaction was with a sales representative, who let me know my company already had a premium account, and promptly responded to help me get set up with it.
Anonymous | TrustRadius Reviewer

Implementation Rating

Basecamp

Basecamp 7.7
Based on 4 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

Lucidchart

No score
No answers yet
No answers on this topic

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Blake Baron | TrustRadius Reviewer

Lucidchart

The other tools I've used to map processes are draw.io and Microsoft Visio.The biggest pain point I had with Visio was the fact that it wasn't cloud and there weren't any free version. Also, it wasn't compatible with Mac. Hence, Lucidchart answered all these pinpoints by offering a free version and being accessible directly on the cloud, making it compatible with Mac.For draw.io, I find that Lucidchart is just a lot more easier to use and produces more aesthetic finishes.
Emmanuelle Marineau | TrustRadius Reviewer

Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Elizabeth Hyman | TrustRadius Reviewer

Lucidchart

  • We quickly developed 7 journey maps. This would have taken much more time in PowerPoint!
  • I am a new user to Lucidchart but am already working my way around very easily.
  • We can quickly see the holes in our thinking by process-mapping using Lucidchart.
Matthew Szap | TrustRadius Reviewer

Screenshots

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

Lucidchart

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Lucidchart Editions & Modules

Edition
Free$01
Individual7.951
Team9.002
EnterpriseCustom Pricing
  1. per month
  2. per user/per month
Additional Pricing Details
The Team Pricing increases depending on the number of users on the account.

Rating Summary

Likelihood to Recommend

Basecamp
8.3
Lucidchart
8.8

Likelihood to Renew

Basecamp
10.0
Lucidchart

Usability

Basecamp
7.8
Lucidchart
9.1

Reliability and Availability

Basecamp
10.0
Lucidchart

Performance

Basecamp
7.3
Lucidchart

Support Rating

Basecamp
8.4
Lucidchart
8.2

Online Training

Basecamp
5.0
Lucidchart

Implementation Rating

Basecamp
7.7
Lucidchart

Add comparison