What users are saying about
7 Ratings
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Top Rated
792 Ratings
7 Ratings
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Score 8.4 out of 100

Concur Travel and Expense

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Top Rated
792 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Basware P2P

I would definitely recommend using Basware Purchase to Pay in your organization, it handles high amounts of invoices efficiently and you can perform your work with ease. I am acting as a Basware superuser in my team so I know this software thoroughly and it rarely gives any issues, even errors are described in a clear way so the user knows what needs to be resolved/what is missing.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense tool is used for different departments across our organization as a major expense management system. We have different expense limits for different departments, and with Concur Travel and Expense software, we were able to set policies and limits on each department's expense limits, and it made so easy for reporting. The flexibility and customization of this software makes it easy to use for different use cases for various departments.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Expense Management Capabilities

Basware P2P
Concur Travel and Expense
8.5
Receipt Scanning
Basware P2P
Concur Travel and Expense
8.6
Expense Approval Routing
Basware P2P
Concur Travel and Expense
8.6
Expense Configuration Policies
Basware P2P
Concur Travel and Expense
8.0
Manual Expense Entry and Editing
Basware P2P
Concur Travel and Expense
8.1
Company Card Management
Basware P2P
Concur Travel and Expense
8.4
Reimbursement
Basware P2P
Concur Travel and Expense
8.9
Multi-Currency Support
Basware P2P
Concur Travel and Expense
8.4
Expense Reporting
Basware P2P
Concur Travel and Expense
8.7

Expense Management Platform Features

Basware P2P
Concur Travel and Expense
8.2
Mobile Application
Basware P2P
Concur Travel and Expense
8.4
Integrations
Basware P2P
Concur Travel and Expense
7.8
Expense Management Security
Basware P2P
Concur Travel and Expense
8.3
Expense Management Compliance
Basware P2P
Concur Travel and Expense
8.4

Pros

Basware P2P

  • It's easy to process invoices in a very short amount of time due to the fact that you can save your frequently used fields as favorites
  • The system is extremely easy to use as there are only a few steps required for complete processing of invoices
  • The ability to create and save templates of commonly used coding makes coding of invoices is fast and easy
  • Often times no interaction is even needed for invoice processing as received items and POs will match up on the back end with no intervention
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

  • You can loaded preferred hotels and negotiated price per room. Employees should choose if it possible a preferred hotels.
  • Credit card are integrated with personal account. There is a visibility [of] what was purchased by who, and when.
  • Reporting tool enable[s] [us] to use pre-defined reports or to create a new report based on needs.
  • Email notification[s], like reports pending your approval, credit card transaction was loaded into your account, etc.
  • Very advanced administration settings. You can set up [varying] rates for specific country, or rates for daily allowances.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Cons

Basware P2P

  • Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
  • Sometimes but relatively rarely the program opens slowly.
  • In rare instances the program freezes and needs to be restarted.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

  • My company used a non-related accounting package so we had to import the invoices for payment. There were not a lot of options for file type to export which made it more difficult to import.
  • It was a bit of a learning curve to book travel. There are a lot of options, which is nice, but can also be confusing for a new user. It caused a few more support calls internally.
  • The automatic upload of receipts is nice, but you have to review them carefully as it sometimes misreads the date or amount.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Basware P2P

Basware P2P 5.4
Based on 5 answers
We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.
Umang Bhavsar | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense 9.1
Based on 24 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Usability

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 61 answers
General functionality is intuitive, though the UI is beginning to look dated. Overall, the usability is high... it is easy to open new expense reports, allocate expenses to the appropriate GL line items and associated RCs. My only complaint is that it takes five+ clicks to upload documents which feels a bit excessive.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.9
Based on 9 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Performance

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.9
Based on 6 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Support Rating

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.1
Based on 43 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

In-Person Training

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
It was nice to have someone available to go through, especially for our employees that have been with the organization for a long time
Anonymous | TrustRadius Reviewer

Online Training

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Implementation Rating

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.8
Based on 10 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Alternatives Considered

Basware P2P

Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish
Iliana Anthimiades | TrustRadius Reviewer

Concur Travel and Expense

Travel and Expense applications work together to handle the straight-through process of travel-related activities and expenses. What makes Concur Travel and Expense stand out is the way that it integrates with many other applications. For instance, there is direct integration with Grab, which allows for rideshare service receipts to be routed automatically to Concur. This reduces the amount of effort and overhead in storing every receipt, while ensuring that all expenses are accounted for.
Anonymous | TrustRadius Reviewer

Scalability

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 43 answers
It's easy to use it across multiple departments because everyone is familiar with it. Employees in a different segment or different branch have used Concur, so if someone transfers locations or works with another department on a project, they are already familiar with Concur. It makes training and onboarding easy as well.
Liliya Carlage | TrustRadius Reviewer

Return on Investment

Basware P2P

  • faster processing of invoices due to short step process
  • it's user friendly so not much training is needed to use the system
  • templates and favorites decreases time spent
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

  • It has saved my reps time from logging in expenses and it ensures that all expenses are captured. This allows them to spend more time in the field on sales.
  • It also enforces timely expense submission since all expenses build up, since they are all logged.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Basware P2P

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Basware P2P
8.0
Concur Travel and Expense
8.5

Likelihood to Renew

Basware P2P
5.4
Concur Travel and Expense
9.1

Usability

Basware P2P
Concur Travel and Expense
8.1

Reliability and Availability

Basware P2P
Concur Travel and Expense
8.9

Performance

Basware P2P
Concur Travel and Expense
8.9

Support Rating

Basware P2P
Concur Travel and Expense
7.1

In-Person Training

Basware P2P
Concur Travel and Expense
8.0

Online Training

Basware P2P
Concur Travel and Expense
6.0

Implementation Rating

Basware P2P
Concur Travel and Expense
7.8

Scalability

Basware P2P
Concur Travel and Expense
8.3

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