What users are saying about
6 Ratings
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Top Rated
920 Ratings
6 Ratings
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Score 8 out of 100

Concur Travel and Expense

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Top Rated
920 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Attribute Ratings

  • Concur Travel and Expense is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.0

Basware P2P

80%
6 Ratings
8.4

Concur Travel and Expense

84%
370 Ratings

Likelihood to Renew

5.4

Basware P2P

54%
5 Ratings
8.3

Concur Travel and Expense

83%
26 Ratings

Usability

Basware P2P

N/A
0 Ratings
8.3

Concur Travel and Expense

83%
63 Ratings

Availability

Basware P2P

N/A
0 Ratings
8.1

Concur Travel and Expense

81%
14 Ratings

Performance

Basware P2P

N/A
0 Ratings
8.1

Concur Travel and Expense

81%
8 Ratings

Support Rating

Basware P2P

N/A
0 Ratings
7.2

Concur Travel and Expense

72%
64 Ratings

In-Person Training

Basware P2P

N/A
0 Ratings
8.0

Concur Travel and Expense

80%
1 Rating

Online Training

Basware P2P

N/A
0 Ratings
6.0

Concur Travel and Expense

60%
2 Ratings

Implementation Rating

Basware P2P

N/A
0 Ratings
3.1

Concur Travel and Expense

31%
15 Ratings

Product Scalability

Basware P2P

N/A
0 Ratings
8.3

Concur Travel and Expense

83%
44 Ratings

Likelihood to Recommend

Basware P2P

I would definitely recommend using Basware Purchase to Pay in your organization, it handles high amounts of invoices efficiently and you can perform your work with ease. I am acting as a Basware superuser in my team so I know this software thoroughly and it rarely gives any issues, even errors are described in a clear way so the user knows what needs to be resolved/what is missing.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense works very well for entering one-off expenses. I find it particularly helpful month-to-month, as I have fairly consistent expense reports. I'm able to duplicate the prior month's report easily and edit it from there. This likely saves me 25-50% of my time in filling out a report. It's easy to send receipts to Concur Travel and Expense via email as well, though uploading files directly within the app is tedious.
Will Goad | TrustRadius Reviewer

Pros

Basware P2P

  • It's easy to process invoices in a very short amount of time due to the fact that you can save your frequently used fields as favorites
  • The system is extremely easy to use as there are only a few steps required for complete processing of invoices
  • The ability to create and save templates of commonly used coding makes coding of invoices is fast and easy
  • Often times no interaction is even needed for invoice processing as received items and POs will match up on the back end with no intervention
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

  • The user interface is easy to navigate.
  • The platform is intuitive and able to be learned quickly.
  • The ability to categorize expenses and allocate them to specific clients is very helpful.
  • Uploading receipts and other documents directly to the platform makes the expense reimbursement process very efficient.
Anonymous | TrustRadius Reviewer

Cons

Basware P2P

  • Once you cancel the document in "cancellation queue" it cannot be restored or viewed.
  • Sometimes but relatively rarely the program opens slowly.
  • In rare instances the program freezes and needs to be restarted.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

  • The ability for a missed or canceled trip receipt to be deleted. as an end-user, there was not a way for them to be removed and had to be submitted as a '0' expense.
  • Some functionality for more specific filtering to be added for hotels. There is some functionality and it's useful, but as an example: trying to filter a specific hotel by distance was a little confusing at times.
  • Cost. Per report is high, especially for common expense reports such as monthly internet.
Landon Barhydt | TrustRadius Reviewer

Pricing Details

Basware P2P

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Basware P2P Editions & Modules

Additional Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9 per month

Concur Travel and Expense Editions & Modules

Edition
Concur Travel and Expense$9.001
  1. per report (average price)
Additional Pricing Details

Likelihood to Renew

Basware P2P

Basware P2P 5.4
Based on 5 answers
We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.
Umang Bhavsar | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 26 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Usability

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 63 answers
General functionality is intuitive, though the UI is beginning to look dated. Overall, the usability is high... it is easy to open new expense reports, allocate expenses to the appropriate GL line items and associated RCs. My only complaint is that it takes five+ clicks to upload documents which feels a bit excessive.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 14 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Performance

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.1
Based on 8 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Support Rating

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.2
Based on 64 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

In-Person Training

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
It was nice to have someone available to go through, especially for our employees that have been with the organization for a long time
Anonymous | TrustRadius Reviewer

Online Training

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Anonymous | TrustRadius Reviewer

Implementation Rating

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 3.1
Based on 15 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Alternatives Considered

Basware P2P

Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish
Iliana Anthimiades | TrustRadius Reviewer

Concur Travel and Expense

We have primarily kept our trust in SAP products, as we have implemented many of their modules at our organization. Concur provides one of the best solutions in the market, although a bit pricey it provides most of the critical functionalities which are required at our organization. Therefore, it was an obvious choice for us.
Manish Doddamane | TrustRadius Reviewer

Scalability

Basware P2P

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 44 answers
It's easy to use it across multiple departments because everyone is familiar with it. Employees in a different segment or different branch have used Concur, so if someone transfers locations or works with another department on a project, they are already familiar with Concur. It makes training and onboarding easy as well.
Anonymous | TrustRadius Reviewer

Return on Investment

Basware P2P

  • faster processing of invoices due to short step process
  • it's user friendly so not much training is needed to use the system
  • templates and favorites decreases time spent
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

  • Concur cut down the time needed for the expense report process when compared to the manual process used previously.
  • Significant cost savings were achieved with Concur as employees' and managers' time to create and approve reports was reduced significantly.
  • In terms of auditing Concur made it much easier to quickly review timestamps and have all data backed up for later retrieval versus relying on email server(s).
Lukas Sundahl, MBA | TrustRadius Reviewer

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