Pipeline CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pipeline CRM
Score 8.6 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
SAP Sales Cloud
Score 8.2 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Pipeline CRMSAP Sales Cloud
Editions & Modules
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
No answers on this topic
Offerings
Pricing Offerings
Pipeline CRMSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Pipeline CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Pipeline CRM
6.9
5 Ratings
11% below category average
SAP Sales Cloud
7.9
101 Ratings
3% above category average
Customer data management / contact management8.05 Ratings8.399 Ratings
Workflow management8.05 Ratings8.299 Ratings
Territory management7.04 Ratings8.287 Ratings
Opportunity management8.05 Ratings8.695 Ratings
Integration with email client (e.g., Outlook or Gmail)4.05 Ratings8.192 Ratings
Contract management5.05 Ratings7.394 Ratings
Quote & order management6.03 Ratings7.991 Ratings
Interaction tracking9.05 Ratings8.294 Ratings
Channel / partner relationship management7.04 Ratings6.792 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Pipeline CRM
7.8
3 Ratings
4% above category average
SAP Sales Cloud
7.3
85 Ratings
3% below category average
Case management7.03 Ratings6.382 Ratings
Call center management8.21 Ratings7.777 Ratings
Help desk management8.21 Ratings7.978 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Pipeline CRM
5.0
4 Ratings
41% below category average
SAP Sales Cloud
7.5
89 Ratings
1% below category average
Lead management8.04 Ratings7.388 Ratings
Email marketing2.02 Ratings7.878 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Pipeline CRM
4.5
5 Ratings
51% below category average
SAP Sales Cloud
7.3
95 Ratings
4% below category average
Task management3.04 Ratings7.791 Ratings
Billing and invoicing management5.53 Ratings6.978 Ratings
Reporting5.03 Ratings7.386 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Pipeline CRM
6.7
5 Ratings
13% below category average
SAP Sales Cloud
7.4
95 Ratings
3% below category average
Forecasting8.03 Ratings7.488 Ratings
Pipeline visualization5.05 Ratings6.989 Ratings
Customizable reports7.05 Ratings8.092 Ratings
Customization
Comparison of Customization features of Product A and Product B
Pipeline CRM
9.5
5 Ratings
23% above category average
SAP Sales Cloud
7.6
92 Ratings
0% above category average
Custom fields10.05 Ratings7.992 Ratings
Custom objects10.05 Ratings7.489 Ratings
Scripting environment8.21 Ratings7.980 Ratings
API for custom integration10.05 Ratings7.383 Ratings
Security
Comparison of Security features of Product A and Product B
Pipeline CRM
6.0
3 Ratings
32% below category average
SAP Sales Cloud
8.6
96 Ratings
3% above category average
Single sign-on capability6.02 Ratings9.092 Ratings
Role-based user permissions6.02 Ratings8.290 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Pipeline CRM
8.1
2 Ratings
11% above category average
SAP Sales Cloud
7.4
67 Ratings
2% above category average
Social data8.12 Ratings8.067 Ratings
Social engagement8.21 Ratings6.965 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Pipeline CRM
4.6
3 Ratings
44% below category average
SAP Sales Cloud
8.1
82 Ratings
12% above category average
Marketing automation2.03 Ratings8.078 Ratings
Compensation management7.31 Ratings8.366 Ratings
Platform
Comparison of Platform features of Product A and Product B
Pipeline CRM
8.0
5 Ratings
6% above category average
SAP Sales Cloud
8.2
82 Ratings
9% above category average
Mobile access8.05 Ratings8.282 Ratings
Best Alternatives
Pipeline CRMSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pipeline CRMSAP Sales Cloud
Likelihood to Recommend
7.0
(6 ratings)
8.5
(112 ratings)
Likelihood to Renew
7.0
(1 ratings)
9.0
(7 ratings)
Usability
9.0
(1 ratings)
6.8
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.0
(1 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.3
(72 ratings)
User Testimonials
Pipeline CRMSAP Sales Cloud
Likelihood to Recommend
PipelineDeals
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Read full review
SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
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Pros
PipelineDeals
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
Read full review
Cons
PipelineDeals
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
Read full review
Likelihood to Renew
PipelineDeals
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
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SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
PipelineDeals
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
PipelineDeals
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
PipelineDeals
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Read full review
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
PipelineDeals
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
PipelineDeals
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Read full review
Alternatives Considered
PipelineDeals
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
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SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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Scalability
PipelineDeals
No answers on this topic
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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Return on Investment
PipelineDeals
  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Read full review
SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
Read full review
ScreenShots