What users are saying about
64 Ratings
2 Ratings
64 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Online Storefront

    Bazaarvoice

    Feature Set Not Supported
    N/A
    6.8

    Dokan

    68%
    Dokan ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Product management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Bulk product upload

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Branding

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Mobile storefront

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Product variations

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Website integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Visual customization

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    CMS

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Online Shopping Cart

    Bazaarvoice

    Feature Set Not Supported
    N/A
    5.0

    Dokan

    50%
    Dokan ranks higher in 1/1 features

    Checkout user experience

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    eCommerce Marketing

    Bazaarvoice

    Feature Set Not Supported
    N/A
    9.0

    Dokan

    90%
    Dokan ranks higher in 1/1 features

    SEO

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    eCommerce Business Management

    Bazaarvoice

    Feature Set Not Supported
    N/A
    7.8

    Dokan

    78%
    Dokan ranks higher in 4/4 features

    Order processing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Inventory management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Shipping

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Bazaarvoice is rated higher in 1 area: Support Rating
    • Dokan is rated higher in 1 area: Likelihood to Recommend
    • Bazaarvoice and Dokan are tied in 1 area: Usability

    Likelihood to Recommend

    8.3

    Bazaarvoice

    83%
    30 Ratings
    10.0

    Dokan

    100%
    1 Rating

    Likelihood to Renew

    9.0

    Bazaarvoice

    90%
    4 Ratings

    Dokan

    N/A
    0 Ratings

    Usability

    9.0

    Bazaarvoice

    90%
    1 Rating
    9.0

    Dokan

    90%
    1 Rating

    Availability

    9.0

    Bazaarvoice

    90%
    2 Ratings

    Dokan

    N/A
    0 Ratings

    Support Rating

    8.9

    Bazaarvoice

    89%
    14 Ratings
    7.0

    Dokan

    70%
    1 Rating

    Implementation Rating

    9.0

    Bazaarvoice

    90%
    3 Ratings

    Dokan

    N/A
    0 Ratings

    Likelihood to Recommend

    Bazaarvoice

    Bazaarvoice is overall a quite strong ratings and reviews platform. If you have a national brand and want to integrate ratings and reviews into your website, Bazaarvoice should be in your consideration set. If you have a small business or a tighter budget, you may find Bazaarvoice too robust or expensive of a platform. If your brand gets a lot of organic product reviews, Bazaarvoice will be a helpful tool to increase brand credibility and search engine rankings. If you need help getting consumers to review your products, Bazaarvoice offers sampling programs. These programs can get very pricy depending on how many SKUs you are looking for reviews on. Bazaarvoice also has a proprietary platform where they collect consumer reviews for many brands, and once you have the Bazaarvoice ratings and reviews platform, you may be able to purchase reviews of your products and have them sync to your website without having to run a sampling program.
    Read full review

    weDevs

    Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
    Read full review

    Pros

    Bazaarvoice

    • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
    • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
    • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
    Read full review

    weDevs

    • Intuitive back-end functions.
    • User-friendly front-end interface.
    • Bug fixes and improvements are done often and regularly.
    Read full review

    Cons

    Bazaarvoice

    • Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
    • They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
    • They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
    Read full review

    weDevs

    • Sign-up procedure could be more explanatory for vendors.
    • Sign-up validations could be improved.
    • Support for multi-currency and multilingual shops needs to be improved.
    Read full review

    Pricing Details

    Bazaarvoice

    Starting Price

    Editions & Modules

    Bazaarvoice editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Dokan

      Starting Price

      Editions & Modules

      Dokan editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Bazaarvoice

        We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
        Read full review

        weDevs

        No answers on this topic

        Usability

        Bazaarvoice

        I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
        Read full review

        weDevs

        Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
        Read full review

        Support Rating

        Bazaarvoice

        The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
        Read full review

        weDevs

        The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
        Read full review

        Implementation Rating

        Bazaarvoice

        Save time and energy by utilizing their implementation team!
        Read full review

        weDevs

        No answers on this topic

        Alternatives Considered

        Bazaarvoice

        Even though both PowerReviews and Bazaar Voice are capable of fulfilling the aforementioned needs, PowerReviews also provides free trials. PowerReview's style options aren't always user-friendly, but the app is worth checking out if aesthetic concerns aren't top of mind. Bazaar Voice, on the other hand, sounds really professional and is remarkably simple to use.
        Read full review

        weDevs

        No answers on this topic

        Return on Investment

        Bazaarvoice

        • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
        • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
        • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
        Read full review

        weDevs

        • Positive impact on small to medium shops.
        • Needs good advertisement and features to get large shops to sign up.
        • Needs more bulk product import and management features.
        Read full review

        Screenshots

        Add comparison