What users are saying about
64 Ratings
101 Ratings
64 Ratings
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Score 8.2 out of 100
101 Ratings
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Score 7.4 out of 100

Attribute Ratings

  • Bazaarvoice is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Availability
  • Meltwater Social is rated higher in 2 areas: Support Rating, Implementation Rating
  • Bazaarvoice and Meltwater Social are tied in 1 area: Usability

Likelihood to Recommend

8.3

Bazaarvoice

83%
30 Ratings
8.0

Meltwater Social

80%
45 Ratings

Likelihood to Renew

9.0

Bazaarvoice

90%
4 Ratings
6.8

Meltwater Social

68%
28 Ratings

Usability

9.0

Bazaarvoice

90%
1 Rating
9.0

Meltwater Social

90%
6 Ratings

Availability

9.0

Bazaarvoice

90%
2 Ratings
8.2

Meltwater Social

82%
10 Ratings

Performance

Bazaarvoice

N/A
0 Ratings
8.5

Meltwater Social

85%
10 Ratings

Support Rating

8.9

Bazaarvoice

89%
14 Ratings
9.9

Meltwater Social

99%
14 Ratings

In-Person Training

Bazaarvoice

N/A
0 Ratings
9.6

Meltwater Social

96%
2 Ratings

Online Training

Bazaarvoice

N/A
0 Ratings
8.0

Meltwater Social

80%
5 Ratings

Implementation Rating

9.0

Bazaarvoice

90%
3 Ratings
10.0

Meltwater Social

100%
16 Ratings

Likelihood to Recommend

Bazaarvoice

Bazaarvoice is overall a quite strong ratings and reviews platform. If you have a national brand and want to integrate ratings and reviews into your website, Bazaarvoice should be in your consideration set. If you have a small business or a tighter budget, you may find Bazaarvoice too robust or expensive of a platform. If your brand gets a lot of organic product reviews, Bazaarvoice will be a helpful tool to increase brand credibility and search engine rankings. If you need help getting consumers to review your products, Bazaarvoice offers sampling programs. These programs can get very pricy depending on how many SKUs you are looking for reviews on. Bazaarvoice also has a proprietary platform where they collect consumer reviews for many brands, and once you have the Bazaarvoice ratings and reviews platform, you may be able to purchase reviews of your products and have them sync to your website without having to run a sampling program.
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Meltwater

Sysomos Expion is best suited, in my opinion, to offices where either you have only one moderator/manager OR where multiple users plan to manage a specific channel. Without live updates, it gets far too complicated for multiple users to manage the exact same workload
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Pros

Bazaarvoice

  • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
  • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
  • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
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Meltwater

  • Ad-hoc research. During planning phase of a campaign it is a helpful tool to understand the marketplace, key influencers and topics that engage a target demographic.
  • Post-event hashtag analysis. Rapid generation of reporting on efficacy of a campaign, key voices, topics that resonated, viral reach and more.
  • User interface. Friendly and accessible enough to minimize training needs and enable decentralized access, though we have found some hand-holding is still required to get the most out of the platform.
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Cons

Bazaarvoice

  • Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
  • They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
  • They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
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Meltwater

  • It does not provide a visual for volume over time.
  • The visuals aren't excellent, and would require an export to create better looking graphics.
  • The interface isn't intuitive and sometimes requires clicking around to find things that seem like they should be under a different title.
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Pricing Details

Bazaarvoice

Starting Price

Editions & Modules

Bazaarvoice editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Meltwater Social

    Starting Price

    $0 per month

    Editions & Modules

    Meltwater Social editions and modules pricing
    EditionModules
    Sysomos$1,000.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Bazaarvoice

    We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
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    Meltwater

    There are two differentiating features that Sysomos MAP has that the competitor tools I have experienced (Radian6, Meltwater Buzz) did not: user-friendly Boolean queries for searches and near-real-time results. The former is important because, of course, your results are only as good as your search/campaign. With Sysomos, once you master Boolean queries (which isn't terribly difficult) you're set for creating any kind of listening report. I strongly prefer this to the "campaign creator" forms that other services provide. Second, Sysomos MAP returns results almost immediately - like a Google search. So if you get your results and see that you need to tweak your query - no big deal. Or if you have a last-minute request for a client - not an issue. Meltwater can take up to 48 hours for a search to fully populate. This is a major issue if you get your full set of results back and see that you need to adjust the query; you're looking at another two days of wait time. A long wait on results can also prove problematic in agency settings where clients or prospective clients often need results with a quick turnaround.
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    Usability

    Bazaarvoice

    I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
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    Meltwater

    The product is very easy to use. The platform is visual and data is easy to read. Boolean construction can sometimes be difficult, but the boolean constructor tool is helpful for boolean beginners. For more experienced boolean constructors, the boolean display at the top is very helpful in identifying where there may be holes in the construction
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    Reliability and Availability

    Bazaarvoice

    No answers on this topic

    Meltwater

    Not really an availability issue, but concurrency licensing rules mean that only one user can be logged in at a time.
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    Performance

    Bazaarvoice

    No answers on this topic

    Meltwater

    This has not been an issue. It is actually beating TweetDeck when we are tagged within a post that TweetDeck is monitoring.
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    Support Rating

    Bazaarvoice

    The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
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    Meltwater

    Every time I had a question, I received a fast detailed response and help when I needed it. If a feature was not currently available, it was often added to a list of features to be added at a later time or the team provided me with a workaround that worked almost as well..
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    Online Training

    Bazaarvoice

    No answers on this topic

    Meltwater

    We had a kick-off training with the whole team where they walked us through the functionality. This was a pretty effective and comprehensive training.
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    Implementation Rating

    Bazaarvoice

    Save time and energy by utilizing their implementation team!
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    Meltwater

    Implementation was so easy I dont even remember it!
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    Alternatives Considered

    Bazaarvoice

    Even though both PowerReviews and Bazaar Voice are capable of fulfilling the aforementioned needs, PowerReviews also provides free trials. PowerReview's style options aren't always user-friendly, but the app is worth checking out if aesthetic concerns aren't top of mind. Bazaar Voice, on the other hand, sounds really professional and is remarkably simple to use.
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    Meltwater

    We've used Sprout Social & Hootsuite in the past -- and they all stack up pretty evenly. Sysomos has the same features as Sprout or Hootsuite, except their reports and analytics are a little more detailed. Hootsuite has a better social media management software and dashboard though
    Read full review

    Return on Investment

    Bazaarvoice

    • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
    • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
    • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
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    Meltwater

    • Lowered costs and overhead when Expion got introduced as we now use one centralized solution for all of our social media work
    • We can finally calculate ROI with ease and understand our campaign performance through proper tracking and analytics
    • Competition tracking was never easier
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    Screenshots

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