Bazaarvoice vs. Sitejabber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bazaarvoice
Score 8.2 out of 10
N/A
The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can increase sales and build brand loyalty. Within the platform, the vendor provides seven core modules: Ratings & Reviews Questions & Answers Sampling…N/A
Sitejabber
Score 8.9 out of 10
N/A
Sitejabber aims to bridge the gap between consumers and businesses by offering an open platform for consumers to share their voice, research and discover trustworthy brands and resources online. It help businesses to grow and scale through a suite of review collection and management tools by leveraging social proof to increase traffic and sales, improve customer loyalty and retention and share across social media to instantly boost their online presence.N/A
Pricing
BazaarvoiceSitejabber
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BazaarvoiceSitejabber
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
BazaarvoiceSitejabber
Small Businesses
Growave
Growave
Score 9.9 out of 10
Growave
Growave
Score 9.9 out of 10
Medium-sized Companies
PowerReviews
PowerReviews
Score 8.2 out of 10
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
Enterprises
PowerReviews
PowerReviews
Score 8.2 out of 10
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BazaarvoiceSitejabber
Likelihood to Recommend
8.3
(30 ratings)
9.4
(5 ratings)
Likelihood to Renew
9.0
(4 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
8.9
(14 ratings)
-
(0 ratings)
Implementation Rating
9.0
(3 ratings)
-
(0 ratings)
User Testimonials
BazaarvoiceSitejabber
Likelihood to Recommend
Bazaarvoice
Bazaarvoice is overall a quite strong ratings and reviews platform. If you have a national brand and want to integrate ratings and reviews into your website, Bazaarvoice should be in your consideration set. If you have a small business or a tighter budget, you may find Bazaarvoice too robust or expensive of a platform. If your brand gets a lot of organic product reviews, Bazaarvoice will be a helpful tool to increase brand credibility and search engine rankings. If you need help getting consumers to review your products, Bazaarvoice offers sampling programs. These programs can get very pricy depending on how many SKUs you are looking for reviews on. Bazaarvoice also has a proprietary platform where they collect consumer reviews for many brands, and once you have the Bazaarvoice ratings and reviews platform, you may be able to purchase reviews of your products and have them sync to your website without having to run a sampling program.
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Sitejabber
Sitejabber makes it easy to create social media posts, ads, and banners right from the dashboard, as well as add reviews to drive engagement, CTR, and produce more leads and sales. It allows us to grow and improve our SEO while increasing visibility on the internet thanks to our SEO-optimized business profile page that features our reviews. We may improve the visibility of our organic search results.
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Pros
Bazaarvoice
  • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
  • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
  • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
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Sitejabber
  • Trustworthy, honest reviews.
  • Simple but reliable usage verification.
  • Fair platform rules (no pay-for-play).
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Cons
Bazaarvoice
  • Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
  • They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
  • They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.
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Sitejabber
  • Need reviews for more SaaS products.
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Likelihood to Renew
Bazaarvoice
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
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Sitejabber
No answers on this topic
Usability
Bazaarvoice
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
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Sitejabber
No answers on this topic
Support Rating
Bazaarvoice
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
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Sitejabber
No answers on this topic
Implementation Rating
Bazaarvoice
Save time and energy by utilizing their implementation team!
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Sitejabber
No answers on this topic
Alternatives Considered
Bazaarvoice
Even though both PowerReviews and Bazaar Voice are capable of fulfilling the aforementioned needs, PowerReviews also provides free trials. PowerReview's style options aren't always user-friendly, but the app is worth checking out if aesthetic concerns aren't top of mind. Bazaar Voice, on the other hand, sounds really professional and is remarkably simple to use.
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Sitejabber
Sitejabber has provided us with many benefits and resulted in us with great customer service, handling any issues faced by customers, and competing with real businesses. Whereas Trustpilot, we believe there were many reviews left by scammers for businesses that were not legit.
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Return on Investment
Bazaarvoice
  • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
  • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
  • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
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Sitejabber
  • By collecting free reviews for business, Sitejabber makes it easy to establish customer trust.
  • With an SEO optimized review page, Sitejabber is helpful for Google traffic and leads.
  • We use social proof to increase traffic and revenue, as well as customer loyalty and retention.
  • Buying reviews makes it easy to get leads from Google.
  • Increased traffic, sales, and customer experience management are benefits.
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