Likelihood to Recommend
Because It can also be used in bundles of different fields.
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Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review Pros Its versatile software overcomes any issues between restricted abilities of cell phones And significant distance from the remote cloud to the versatile clients, by sending portable applications on the cloud to the clients. In this software, there is no third party that increases its security and makes it secured software. It can work efficiently in the time of overload as compared to other clouds. Read full review Payroll Processing (timely and accurate). Customer Service (dedicated account service representative, who gets to know your company's needs). Payroll Reports (accurate, timely, extensive, exhaustive, customizable). Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion). Read full review Cons It is a little bit expensive. But there are no major disadvantages of this software . Because it provides the latest technologies. Read full review More reminder notifications would be great! A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places Read full review Likelihood to Renew
Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
Read full review Usability
I think the program is easy to use as an admin and as an employee. There is training modules and documents you can use, plus they are available if needed. The employees have access to their profile from their phone without having to download an app.
Read full review Reliability and Availability
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review Performance
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review Support Rating
We recently canceled our contract with Isolved and moved to Paychex. One thing to consider is that if you leave isolved all access to your data ends 30 days after termination of the contract. Not a big deal for me since I have the reports and data I need, but it is also terminated for your employees to access pay stubs or old w2s. If you want to keep access it is $250 per month. It seems strange that they can hold your data hostage and they wouldn't just allow employees to have access to their pay stubs and other information they may need months after a change in payroll companies.
Read full review In-Person Training
All over the phone, but it was comprehensive.
Read full review Online Training
Training was done in stages. First how to onboard and input information, then how to import and process payroll. Any additional help needed was just a phone call away. Later we switch to employee self-onboarding, and we had an extra training there for the managers to send the initial emails to the new employees.
Read full review Implementation Rating
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Read full review Alternatives Considered
It's an efficient application because this versatile software overcomes any issues between restricted abilities of cell phones and significant distance from the remote cloud to the versatile clients, by sending portable applications on the cloud to the clients.
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I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review Scalability
We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Read full review Return on Investment Overall it is the best software regarding the user experience of using cellphones services. It also lessens the workload of the cellphone. It is software that provides the best computing resources. This software provides satisfaction against sensitive cellphone applications. It can also be used in bundles of different fields. Other mobile services are failed to provide satisfaction in rush time but BCEdge software has overcome this issue and provides the best services with easy-to-use tools and options. Read full review When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now Employees love having the ability to easily view and verify their timecards prior to payroll submission. Read full review ScreenShots