BeInContact vs. Cisco Unified Contact Center
BeInContact vs. Cisco Unified Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
Cisco Unified Contact Center | N/A | Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring. | N/A |
BeInContact | Cisco Unified Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Must contact sales team for pricing. | ||||||||||||||
More Pricing Information |
BeInContact | Cisco Unified Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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BeInContact | Cisco Unified Contact Center | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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BeInContact | Cisco Unified Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | Cisco Unified Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 9.5 (48 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (5 ratings) |
Usability | - (0 ratings) | 8.3 (7 ratings) |
Support Rating | - (0 ratings) | 7.5 (15 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.0 (2 ratings) |
Professional Services | - (0 ratings) | 8.0 (1 ratings) |
BeInContact | Cisco Unified Contact Center | |
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Likelihood to Recommend | BeCloud Solutions No answers on this topic | Cisco |
Pros | BeCloud Solutions No answers on this topic | Cisco |
Cons | BeCloud Solutions No answers on this topic | Cisco |
Likelihood to Renew | BeCloud Solutions No answers on this topic | Cisco |
Usability | BeCloud Solutions No answers on this topic | Cisco |
Support Rating | BeCloud Solutions No answers on this topic | Cisco |
Alternatives Considered | BeCloud Solutions No answers on this topic | Cisco |
Contract Terms and Pricing Model | BeCloud Solutions No answers on this topic | Cisco |
Professional Services | BeCloud Solutions No answers on this topic | Cisco |
Return on Investment | BeCloud Solutions No answers on this topic | Cisco |
ScreenShots |