What users are saying about
17 Ratings
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Top Rated
608 Ratings
17 Ratings
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Score 8.3 out of 100

SharpSpring

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Top Rated
608 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Benchmark Email

For low volume non-profits, Benchmark Email provides a respectable free service. Ease of use is high and customization of the email is good. The discount for 501(c)(3) organizations and fully free use for non-profits that help children is commendable. Although the GUI editor is flexible and easy to learn, it does have some issues with certain detailed formatting concerns, like properly showing the newlines between paragraphs. Image/photo processing and presentation is similarly both easy to use, but frustrating due to some capability gaps and quirks, like specifying image sizes and display on hi-resolution devices.

Overall, Benchmark Email provides a good service that is easy to learn to expand your communication reach; however, the ROI and satisfaction may not be as high if paying fees comparable to other offerings.
Tim Colson | TrustRadius Reviewer

SharpSpring

[SharpSpring is] great for lead management - CRM. Very easy to setup and get a sales team motivated to track their pipeline. Also gives management great visibility to what is going on across the sales team and provides actionable insight for forecasting. On the marketing side, we run primarily email and social media campaigns - SharpSpring is great for managing multi-channel, triggered campaigns where you literally want to “set it and forget it”.
Dave Sutton | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Benchmark Email
8.4
SharpSpring
7.8
WYSIWYG email editor
Benchmark Email
7.8
SharpSpring
7.0
Dynamic content
Benchmark Email
8.1
SharpSpring
8.3
Ability to test dynamic content
Benchmark Email
9.2
SharpSpring
8.3
Landing pages
Benchmark Email
9.6
SharpSpring
7.0
A/B testing
Benchmark Email
9.3
SharpSpring
8.5
Mobile optimization
Benchmark Email
8.9
SharpSpring
6.3
Email deliverability reporting
Benchmark Email
8.5
SharpSpring
7.9
List management
Benchmark Email
5.9
SharpSpring
8.8
Triggered drip sequences
Benchmark Email
8.2
SharpSpring
8.5

Reporting & Analytics

Benchmark Email
7.5
SharpSpring
7.5
Dashboards
Benchmark Email
7.6
SharpSpring
7.4
Standard reports
Benchmark Email
7.6
SharpSpring
8.2
Custom reports
Benchmark Email
7.3
SharpSpring
7.0

Lead Management

Benchmark Email
SharpSpring
8.5
Lead nurturing
Benchmark Email
SharpSpring
8.6
Lead scoring and grading
Benchmark Email
SharpSpring
8.3
Data quality management
Benchmark Email
SharpSpring
8.5
Automated sales alerts and tasks
Benchmark Email
SharpSpring
8.6

Campaign Management

Benchmark Email
SharpSpring
8.0
Calendaring
Benchmark Email
SharpSpring
8.0
Event/webinar marketing
Benchmark Email
SharpSpring
8.0

Social Media Marketing

Benchmark Email
SharpSpring
6.9
Social sharing and campaigns
Benchmark Email
SharpSpring
6.6
Social profile integration
Benchmark Email
SharpSpring
7.2

Platform & Infrastructure

Benchmark Email
SharpSpring
8.0
API
Benchmark Email
SharpSpring
7.5
Role-based workflow & approvals
Benchmark Email
SharpSpring
8.2
Customizability
Benchmark Email
SharpSpring
7.7
Integration with Salesforce.com
Benchmark Email
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
Benchmark Email
SharpSpring
8.4
Integration with SugarCRM
Benchmark Email
SharpSpring
8.3

Pros

Benchmark Email

  • Great native split testing for a/b groups.
  • Automation of list cleaning is a breeze -- very easy!
  • Native analytics are decent, but not amazing.
Blake Baron | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

Benchmark Email

  • Scheduling emails can be a nightmare. I, for some reason, can never schedule an email at the correct time I want. They make the time zones confusing and it's in a 24 hour format which is annoying.
  • You can customize well in the editor but it can be an extremely painful experience if you make a mistake. There's no undo button after you save something.
  • Email automation is available but it's extremely basic.
Anonymous | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

Benchmark Email

Benchmark Email 8.0
Based on 1 answer
No answer on this topic is available.

SharpSpring

SharpSpring 8.1
Based on 30 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Benchmark Email

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

Benchmark Email

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.7
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

Benchmark Email

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Benchmark Email

Of the free email marketing services I tried, Benchmark could only stack up against Zoho Campaigns and Moosend. as unfortunately, MailChimp has better signup form customization options, SendinBlue's free plan offers advanced automation and MailerLite offers advanced customization and the creation of landing page.I do believe that Benchmark email has a lot of potential, and if they fix the design issues and the allow signup forms to have their own URLs that can easily be shared, then they would stack up well against most free ESPs.
Abigail Nwaocha | TrustRadius Reviewer

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

Benchmark Email

  • If we think particularly on the ROI then benchmark email gives you a definite amount of ROI. But it takes time, you will see the results after a six month span of time. Because sending an email itself is a slow and steady process to follow.
Anonymous | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

Benchmark Email

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Benchmark Email Editions & Modules

Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Benchmark Email
8.0
SharpSpring
7.9

Likelihood to Renew

Benchmark Email
8.0
SharpSpring
8.1

Usability

Benchmark Email
SharpSpring
8.2

Reliability and Availability

Benchmark Email
SharpSpring
5.9

Performance

Benchmark Email
SharpSpring
5.6

Support Rating

Benchmark Email
SharpSpring
8.7

Online Training

Benchmark Email
SharpSpring
4.5

Implementation Rating

Benchmark Email
SharpSpring
8.0

Scalability

Benchmark Email
SharpSpring
3.6

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