25 Ratings
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Top Rated
657 Ratings
25 Ratings
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Score 7.3 out of 100

SharpSpring from Constant Contact

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Top Rated
657 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • Benchmark Email ranks higher in 1 feature set: Email & Online Marketing
  • SharpSpring from Constant Contact ranks higher in 1 feature set: Reporting & Analytics

Email & Online Marketing

9.5

Benchmark Email

95%
7.4

SharpSpring from Constant Contact

74%
Benchmark Email ranks higher in 8/9 features

WYSIWYG email editor

7.8
78%
6 Ratings
7.7
77%
465 Ratings

Dynamic content

10.0
100%
6 Ratings
7.3
73%
449 Ratings

Ability to test dynamic content

9.3
93%
4 Ratings
6.9
69%
430 Ratings

Landing pages

10.0
100%
4 Ratings
6.4
64%
437 Ratings

A/B testing

10.0
100%
6 Ratings
7.9
79%
392 Ratings

Mobile optimization

10.0
100%
7 Ratings
3.7
37%
423 Ratings

Email deliverability reporting

10.0
100%
11 Ratings
8.6
86%
812 Ratings

List management

10.0
100%
7 Ratings
9.0
90%
496 Ratings

Triggered drip sequences

8.2
82%
4 Ratings
9.1
91%
470 Ratings

Reporting & Analytics

8.3

Benchmark Email

83%
8.5

SharpSpring from Constant Contact

85%
SharpSpring from Constant Contact ranks higher in 2/3 features

Dashboards

7.6
76%
6 Ratings
8.1
81%
483 Ratings

Standard reports

10.0
100%
7 Ratings
8.7
87%
484 Ratings

Custom reports

7.2
72%
3 Ratings
8.5
85%
445 Ratings

Pre-Send Testing

10.0

Benchmark Email

100%

SharpSpring from Constant Contact

Feature Set Not Supported
N/A
Benchmark Email ranks higher in 2/2 features

Inbox Display

10.0
100%
1 Rating
N/A
0 Ratings

Email Previews

10.0
100%
1 Rating
N/A
0 Ratings

Lead Management

Benchmark Email

Feature Set Not Supported
N/A
8.8

SharpSpring from Constant Contact

88%
SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

N/A
0 Ratings
9.3
93%
481 Ratings

Lead scoring and grading

N/A
0 Ratings
8.4
84%
488 Ratings

Data quality management

N/A
0 Ratings
8.7
87%
464 Ratings

Automated sales alerts and tasks

N/A
0 Ratings
9.0
90%
460 Ratings

Campaign Management

Benchmark Email

Feature Set Not Supported
N/A
8.6

SharpSpring from Constant Contact

86%
SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

N/A
0 Ratings
8.4
84%
335 Ratings

Event/webinar marketing

N/A
0 Ratings
8.7
87%
317 Ratings

Social Media Marketing

Benchmark Email

Feature Set Not Supported
N/A
6.8

SharpSpring from Constant Contact

68%
SharpSpring from Constant Contact ranks higher in 2/2 features

Social sharing and campaigns

N/A
0 Ratings
6.7
67%
313 Ratings

Social profile integration

N/A
0 Ratings
6.9
69%
359 Ratings

Platform & Infrastructure

Benchmark Email

Feature Set Not Supported
N/A
8.0

SharpSpring from Constant Contact

80%
SharpSpring from Constant Contact ranks higher in 6/6 features

API

N/A
0 Ratings
8.3
83%
362 Ratings

Role-based workflow & approvals

N/A
0 Ratings
8.3
83%
400 Ratings

Customizability

N/A
0 Ratings
8.1
81%
438 Ratings

Integration with Salesforce.com

N/A
0 Ratings
8.0
80%
216 Ratings

Integration with Microsoft Dynamics CRM

N/A
0 Ratings
7.9
79%
98 Ratings

Integration with SugarCRM

N/A
0 Ratings
7.6
76%
91 Ratings

Attribute Ratings

  • Benchmark Email is rated higher in 1 area: Likelihood to Renew
  • SharpSpring from Constant Contact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Benchmark Email

70%
7 Ratings
9.1

SharpSpring from Constant Contact

91%
520 Ratings

Likelihood to Renew

8.0

Benchmark Email

80%
1 Rating
7.7

SharpSpring from Constant Contact

77%
32 Ratings

Usability

Benchmark Email

N/A
0 Ratings
8.0

SharpSpring from Constant Contact

80%
70 Ratings

Availability

Benchmark Email

N/A
0 Ratings
7.3

SharpSpring from Constant Contact

73%
3 Ratings

Performance

Benchmark Email

N/A
0 Ratings
3.8

SharpSpring from Constant Contact

38%
3 Ratings

Support Rating

Benchmark Email

N/A
0 Ratings
8.4

SharpSpring from Constant Contact

84%
80 Ratings

Online Training

Benchmark Email

N/A
0 Ratings
4.5

SharpSpring from Constant Contact

45%
2 Ratings

Implementation Rating

Benchmark Email

N/A
0 Ratings
7.9

SharpSpring from Constant Contact

79%
15 Ratings

Configurability

Benchmark Email

N/A
0 Ratings
4.5

SharpSpring from Constant Contact

45%
1 Rating

Ease of integration

Benchmark Email

N/A
0 Ratings
4.5

SharpSpring from Constant Contact

45%
2 Ratings

Product Scalability

Benchmark Email

N/A
0 Ratings
3.0

SharpSpring from Constant Contact

30%
2 Ratings

Vendor post-sale

Benchmark Email

N/A
0 Ratings
8.2

SharpSpring from Constant Contact

82%
1 Rating

Vendor pre-sale

Benchmark Email

N/A
0 Ratings
1.0

SharpSpring from Constant Contact

10%
1 Rating

Likelihood to Recommend

BenchmarkONE

For low volume non-profits, Benchmark Email provides a respectable free service. Ease of use is high and customization of the email is good. The discount for 501(c)(3) organizations and fully free use for non-profits that help children is commendable. Although the GUI editor is flexible and easy to learn, it does have some issues with certain detailed formatting concerns, like properly showing the newlines between paragraphs. Image/photo processing and presentation is similarly both easy to use, but frustrating due to some capability gaps and quirks, like specifying image sizes and display on hi-resolution devices.

Overall, Benchmark Email provides a good service that is easy to learn to expand your communication reach; however, the ROI and satisfaction may not be as high if paying fees comparable to other offerings.
Read full review

Constant Contact

SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Read full review

Pros

BenchmarkONE

  • 2,000 contact list space available with no time limit to those who can't upgrade.
  • The AB Testing feature helps to improve the performance of your emails by experimenting with different content and send times to determine what works best. Thus great emailing objectives are easier to achieve.
  • There is a feature where website and email engagement trigger an automatic email series. For example, the automatic flow of a subscriber from a leads list to a customer list upon making a purchase is awesome.
Read full review

Constant Contact

  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
Read full review

Cons

BenchmarkONE

  • List maintenance -- navigating multiple lists is a cumbersome activity.
  • Analytics about user engagement could be better. It's not super robust, especially if you're used to Google Analytics.
  • Customer support is kind of slow to get back to us.
Read full review

Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Read full review

Pricing Details

Benchmark Email

Starting Price

$0 per month

Editions & Modules

Benchmark Email editions and modules pricing
EditionModules
ProStarting at $131
EnterpriseCustom2

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

SharpSpring from Constant Contact

Starting Price

$399 per month

Editions & Modules

SharpSpring from Constant Contact editions and modules pricing
EditionModules
1,000 Contacts$3991
2,500 Contacts$4992
5,000 Contacts$6993
10,000 Contacts$8994
20,000 Contacts$1,2995

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required

Additional Details

Likelihood to Renew

BenchmarkONE

No answers on this topic

Constant Contact

We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
Read full review

Usability

BenchmarkONE

No answers on this topic

Constant Contact

This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Read full review

Support Rating

BenchmarkONE

No answers on this topic

Constant Contact

The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Read full review

Implementation Rating

BenchmarkONE

No answers on this topic

Constant Contact

Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Read full review

Alternatives Considered

BenchmarkONE

I stated this plenty of times in my previous responses but we moved to Benchmark from Mad Mimi. Mad Mimi's feature set is extremely basic and only suited for start-ups or very small businesses. Benchmark provides enough customization to take the next step in your email marketing program. It's also fairly affordable
Read full review

Constant Contact

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Read full review

Return on Investment

BenchmarkONE

  • If we think particularly on the ROI then benchmark email gives you a definite amount of ROI. But it takes time, you will see the results after a six month span of time. Because sending an email itself is a slow and steady process to follow.
Read full review

Constant Contact

  • Streamlined Processes - sales and marketing are now all in the same place.
  • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
  • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
  • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
  • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
Read full review

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