Benefitfocus vs. Mercer Marsh Benefits Darwin

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Benefitfocus
Score 7.6 out of 10
N/A
Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.N/A
Mercer Marsh Benefits Darwin
Score 7.0 out of 10
N/A
Darwin is a global benefits management software solution developed by Darwin Technologies, acquired and offered by Thomsons Online Benefits, and now a product from Mercer Marsh Benefits since December 2016.N/A
Pricing
BenefitfocusMercer Marsh Benefits Darwin
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BenefitfocusMercer Marsh Benefits Darwin
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BenefitfocusMercer Marsh Benefits Darwin
Top Pros

No answers on this topic

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BenefitfocusMercer Marsh Benefits Darwin
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User Ratings
BenefitfocusMercer Marsh Benefits Darwin
Likelihood to Recommend
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
BenefitfocusMercer Marsh Benefits Darwin
Likelihood to Recommend
Benefitfocus
It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
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Mercer
No answers on this topic
Pros
Benefitfocus
  • Enrollment Reports
  • Customer Service
  • File Feed Setup
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Mercer
No answers on this topic
Cons
Benefitfocus
  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
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Mercer
No answers on this topic
Alternatives Considered
Benefitfocus
Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.
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Mercer
No answers on this topic
Return on Investment
Benefitfocus
  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
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Mercer
No answers on this topic
ScreenShots