What users are saying about
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319 Ratings
4 Ratings
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Score 8 out of 100

Paychex Flex

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319 Ratings
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Score 8 out of 100

Likelihood to Recommend

BenefitMall PayFocus

If you are new to payroll processing, start here. It is easy to use and you will be able to use it without a problem.
Melissa Rivera | TrustRadius Reviewer

Paychex Flex

Andrew (Sales Rep) and Aaron (client account rep) are both very helpful and are right on top of things. If I need anything I can call, text or email and I always get a response right away, and they help me solve my problems no matter what time or day it is
Nevada Mailhes | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BenefitMall PayFocus
Paychex Flex
6.8
Employee demographic data
BenefitMall PayFocus
Paychex Flex
8.3
Employment history
BenefitMall PayFocus
Paychex Flex
7.6
Job profiles and administration
BenefitMall PayFocus
Paychex Flex
7.9
Workflow for transfers, promotions, pay raises, etc.
BenefitMall PayFocus
Paychex Flex
7.5
Organizational charting
BenefitMall PayFocus
Paychex Flex
1.0
Organization and location management
BenefitMall PayFocus
Paychex Flex
7.7
Compliance data (COBRA, OSHA, etc.)
BenefitMall PayFocus
Paychex Flex
7.5

Payroll Management

BenefitMall PayFocus
Paychex Flex
7.8
Pay calculation
BenefitMall PayFocus
Paychex Flex
8.2
Off-cycle/On-Demand payment
BenefitMall PayFocus
Paychex Flex
7.2
Benefit plan administration
BenefitMall PayFocus
Paychex Flex
7.9
Direct deposit files
BenefitMall PayFocus
Paychex Flex
8.2
Salary revision and increment management
BenefitMall PayFocus
Paychex Flex
8.0
Reimbursement management
BenefitMall PayFocus
Paychex Flex
7.4

Leave and Attendance Management

BenefitMall PayFocus
Paychex Flex
7.8
Approval workflow
BenefitMall PayFocus
Paychex Flex
7.9
Balance details
BenefitMall PayFocus
Paychex Flex
7.8
Annual carry-forward and encashment
BenefitMall PayFocus
Paychex Flex
7.7

Employee Self Service

BenefitMall PayFocus
Paychex Flex
8.2
View and generate pay and benefit information
BenefitMall PayFocus
Paychex Flex
8.4
Update personal information
BenefitMall PayFocus
Paychex Flex
8.2
View company policy documentation
BenefitMall PayFocus
Paychex Flex
8.2
View job history
BenefitMall PayFocus
Paychex Flex
8.2

Asset Management

BenefitMall PayFocus
Paychex Flex
7.4
Tracking of all physical assets
BenefitMall PayFocus
Paychex Flex
7.4

HR Reporting

BenefitMall PayFocus
Paychex Flex
7.4
Report builder
BenefitMall PayFocus
Paychex Flex
7.3
Pre-built reports
BenefitMall PayFocus
Paychex Flex
7.6
Ability to combine HR data with external data
BenefitMall PayFocus
Paychex Flex
7.1

Onboarding

BenefitMall PayFocus
Paychex Flex
8.0
New hire portal
BenefitMall PayFocus
Paychex Flex
8.0
Manager tracking tools
BenefitMall PayFocus
Paychex Flex
8.0

Recruiting / ATS

BenefitMall PayFocus
Paychex Flex
7.6
Job Requisition Management
BenefitMall PayFocus
Paychex Flex
7.5
Company Website Posting
BenefitMall PayFocus
Paychex Flex
7.5
Publish to Social Media
BenefitMall PayFocus
Paychex Flex
7.7
Job Search Site Posting
BenefitMall PayFocus
Paychex Flex
7.3
Duplicate Candidate Prevention
BenefitMall PayFocus
Paychex Flex
7.5
Applicant Tracking
BenefitMall PayFocus
Paychex Flex
7.6
Notifications and Alerts
BenefitMall PayFocus
Paychex Flex
7.7

Pros

BenefitMall PayFocus

  • Easy to use
  • Making adjustments is a breeze
  • Allows custom adjustments
Felipe B. Fulgencio | TrustRadius Reviewer

Paychex Flex

  • I think the payroll center is very intuitive and generally makes it easier to process payroll.
  • Pulling employee and tax reports in Paychex Flex is also pretty easy
  • Updating personal information, tax information, managing 401k benefits is easy and convenient on the administrative and employee end.
Anonymous | TrustRadius Reviewer

Cons

BenefitMall PayFocus

  • So far I see no disadvantages
  • I suppose they could offer health insurance group coverage as their competitors do but I did not find any cost advantage when we had it priced out with another system
  • The submit timeline is sometimes a problem because I need to submit at EST and that puts pressure on me to have done by 1 or 2 pm AZT.
Rosemary Didato | TrustRadius Reviewer

Paychex Flex

  • I find the website for reporting a bit complicated.
  • I would like a consistent rep I can call when I have questions.
  • At the start, my employees were able to call in to sign in for the day, and sign out over the phone too. One by one my employees were complaining that they couldn't get on, so we had to revert to manually documenting hours for MOST (not all) of my employees. The fact that some could use the system and not others was never properly explained.
  • Recently, the remaining employee(s) were unable to login to the "sign in" system (telephone). When I brought it to a Paychex employee's attention, they said that we weren't supposed to have that feature at all and he would get back to me after confirming. No one got back to me.
  • Despite that the payroll seems to go out on time and accurately, the overall customer service is just "squirrelly".
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 9.0
Based on 11 answers
overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
Rhonda Rader | TrustRadius Reviewer

Usability

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.5
Based on 105 answers
Now with the updated system, it's fewer steps to approve time and approve payroll, it's amazing! I love how simple it is and feel like it will save me a lot of time. It was fast before, but now with fewer steps, I can conclude payroll quicker. It's also super easy to manage when I have to edit anything in someone's paycheck or profile
Rebecca Eisen | TrustRadius Reviewer

Reliability and Availability

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.9
Based on 5 answers
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
Anonymous | TrustRadius Reviewer

Performance

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.7
Based on 5 answers
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Anonymous | TrustRadius Reviewer

Support Rating

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.0
Based on 134 answers
Paychex Flex is always there when I need them. If someone is out of the office, on the phone with someone else or just not available, they have a great team of people who will pick up wherever they are needed. Everyone is fully trained in all areas of payroll so they are able to jump in and help out. There are times when payroll will be submitted with an error that is not caught immediately and they will help you retrieve and correct it.
Terry Capaldi | TrustRadius Reviewer

Online Training

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.2
Based on 1 answer
They were very patient and answered all of my questions.
Sarah Heller | TrustRadius Reviewer

Implementation Rating

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.6
Based on 7 answers
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
Joey Riso | TrustRadius Reviewer

Alternatives Considered

BenefitMall PayFocus

There was no place for me to track and store employees information. No HR back up. I had to email all the names and hours to my rep and hope I didn't forget anyone.
Melissa Rivera | TrustRadius Reviewer

Paychex Flex

I use QuickBooks Desktop Pro and QuickBooks Online for a few of my companies, however the times I've briefly looked into them for payroll services I couldn't picture making the transition. Additionally, when issues arise with those companies, (for other things like merchant services) it can be laborious since there is no dedicated rep and monster-sized departments. I have profound hearing loss, and so personalized dedicated reps are a must for me as I use a mix of amplified phone, captioning apps like AVA, email, and chat help. I have personally experienced being passed along for more than an hour with other companies - well meaning reps but the twists are just too difficult to solve via chat/screen share at times. Never had a bad experience with Paychex [Flex] with my one stop relationship person.
Kriss King | TrustRadius Reviewer

Scalability

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paychex Flex

Paychex Flex 8.0
Based on 5 answers
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
Anonymous | TrustRadius Reviewer

Return on Investment

BenefitMall PayFocus

  • Great ROI. Allows me to save significant time.
Felipe B. Fulgencio | TrustRadius Reviewer

Paychex Flex

  • Saves some time as I can get answers there quickly.
  • By printing the payroll reports myself I save the Paychex fees and some paper, but downloading and printing it takes a few minutes. (ROI doesn't apply to me as I haven't invested anything but I'd imagine Paychex Flex has ROI form automating away some of the payroll specialist admin tasks...)
Anonymous | TrustRadius Reviewer

Screenshots

BenefitMall PayFocus

Pricing Details

BenefitMall PayFocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BenefitMall PayFocus Editions & Modules

Additional Pricing Details

Paychex Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

Paychex Flex Editions & Modules

Edition
Paychex Go$591
Paychex Flex ServiceContact sales team
Paychex Flex EnterpriseContact sales team
  1. per month/+$4 per employee
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BenefitMall PayFocus
8.7
Paychex Flex
7.8

Likelihood to Renew

BenefitMall PayFocus
Paychex Flex
9.0

Usability

BenefitMall PayFocus
Paychex Flex
8.5

Reliability and Availability

BenefitMall PayFocus
Paychex Flex
8.9

Performance

BenefitMall PayFocus
Paychex Flex
8.7

Support Rating

BenefitMall PayFocus
Paychex Flex
8.0

Online Training

BenefitMall PayFocus
Paychex Flex
8.2

Implementation Rating

BenefitMall PayFocus
Paychex Flex
8.6

Scalability

BenefitMall PayFocus
Paychex Flex
8.0

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