Likelihood to Recommend BetterCloud is well suited for small to medium sized companies where a small technology support team can exponentially improve their capacity thru the available automation. When a company's data set starts to grow larger than 50-60 million objects and ~30k+ users there is still a good return on the investment but the population that BetterCloud has catered to for so long does not seem to be plentiful and shared experiences and community are just not there. Where a company that size might have a handful of technically capable team members that push for functionality that doesn't seem niche, there isn't much of a crowd to bounce those large scale ideas off of.
Read full review ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.
Read full review Pros Allows us to quickly audit and assign delegates to email account, something that's completely missing in Google as an administrative function Allows us to automate offboarding of a Google account Allows us to perform bulk actions, like assigning email signatures and forwarding to hundreds of accounts at a time Allows us to audit Google Drive files. Orphaned files are very common in Google Workspace, and BetterCloud allows us to find them and take ownership of them. Read full review Leadership is very attentive, working hard to forge interpersonal relationships Read full review Cons Integration with Google in the App version to allow pushing of email signatures, this feature is available in the legacy version. More canned reports, although custom reports are available for you to build yourself. More onsite visits with customers if available, to be onsite and see what challenges are available first hand. Read full review Support was a challenge. Often tickets would sit until escalated. Clear expectations on both sides caused communication challenges. Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected. Read full review Support Rating Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.
Read full review Alternatives Considered BetterCloud has a much more friendly UI when it comes to building workflows as I've mentioned before. Our team has visited Okta workflows a number of times but it was incredibly difficult to replicate our current BetterCloud workflows into Okta because the Okta UI for workflow building is hard to follow and create
Read full review Zadara: This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.
Read full review Return on Investment Data monitoring: previously unavailable insight into our organization’s file-sharing habits and documents. Granular roles: ability to set least-access permissions. And really, truly granular unlike some other applications. Automation: we’ve already saved dozens of man hours using workflows. Gives us time to focus on things that matter without compromising common tasks. Read full review Hard to say as we never really tested the data recovery, even though it was part of the scope of the project. Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere. From a customer service standpoint, it was 50/50. Read full review ScreenShots