BetterCloud vs. Mimecast Advanced Email Security

BetterCloud is well suited for small to medium sized companies where a small technology support team can exponentially improve their capacity thru the available automation. When a company's data set starts to grow larger than 50-60 million objects and ~30k+ users there is still a good return on the investment but the population that BetterCloud has catered to for so long does not seem to be plentiful and shared experiences and community are just not there. Where a company that size might have a handful of technically capable team members that push for functionality that doesn't seem niche, there isn't much of a crowd to bounce those large scale ideas off of.

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If you are looking for something easy to use, easy to set up, and easy to maintain, Mimecast Advanced Email Security fits the bill. From end to end, its simplicity makes it a great fit for both tech oriented companies as well as companies with a less technically inclined users. If you can navigate an email inbox, you can utilize Mimecast Advanced Email Security on the user side.

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• Allows us to quickly audit and assign delegates to email account, something that's completely missing in Google as an administrative function
• Allows us to automate offboarding of a Google account
• Allows us to perform bulk actions, like assigning email signatures and forwarding to hundreds of accounts at a time
• Allows us to audit Google Drive files. Orphaned files are very common in Google Workspace, and BetterCloud allows us to find them and take ownership of them.

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• URL Scanning to prevent malicious links from being opened.
• Notifies users of emails that have been blocked and gives them some self-serve options to allow or block them pending certain criteria.
• Very easy to use interface for admin management.
• Uptime of their system has been phenomenal.

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• Integration with Google in the App version to allow pushing of email signatures, this feature is available in the legacy version.
• More canned reports, although custom reports are available for you to build yourself.
• More onsite visits with customers if available, to be onsite and see what challenges are available first hand.

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• I would like to see some additional improvement around the attachment protection, specifically what may be getting caught and what types of files are attempting to be delivered via email by impersonators.
• The Targeted Threat Protection is a great product, and I wish there was a dashboard for this service where we could easily see the types of emails and/or links that have been caught as part of the protection module that could be shared with executives.
• Finally, I feel that the phishing protection is great and honestly don't believe there should be much improvement needed there.

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I gave a 9/10 rating because with the 1 limited resources needs a bit of experience to work on the dashboard, and then Strong protection policies, reliable email continuity and proactive threat intelligence.

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The product overall is easy to set up and use; there have been no problems on our end with configuring any policies and getting them to work as expected. All email management can be contained in a single console and is accessible for any required diagnosis. When we've had issues we're unsure about, the support team has always been very prompt and helpful in resolving and finding the cause.

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Overall, it's very good, but I do remember a few times in the past year we have seen some availability issues.

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Pages need to consistently load quickly. Sometimes good, sometimes not.

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Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.

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When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.

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We did not have in-person training. All was done through meetings and on phone.

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Training was good from Mimecast as well as the Mimecast knowledgebase.

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Easy to set up and configure, but did have Mimecast assistance.

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BetterCloud has a much more friendly UI when it comes to building workflows as I've mentioned before. Our team has visited Okta workflows a number of times but it was incredibly difficult to replicate our current BetterCloud workflows into Okta because the Okta UI for workflow building is hard to follow and create

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Proofpoint ATP offered strong threat detection and forensics, but it was more complex to manage and significantly more expensive. Microsoft 365 Defender had solid native integration with M365, but its filtering and impersonation protection weren’t as strong out of the box, requiring additional tuning. Abnormal Security excelled in AI-driven behavioral analysis, but it lacked some of the email continuity and DLP features we needed. Mimecast stood out for its robust phishing protection, easy policy management, and seamless integration with our SOC and firewall tools while keeping costs manageable.

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The solution continues to grow and add features.

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Professional services for our setup was excellent, quick and knowledgeable.

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• Data monitoring: previously unavailable insight into our organization’s file-sharing habits and documents.
• Granular roles: ability to set least-access permissions. And really, truly granular unlike some other applications.
• Automation: we’ve already saved dozens of man hours using workflows. Gives us time to focus on things that matter without compromising common tasks.

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• Saves Time for C-Suite blocking unwanted Mails & Spam.
• Saves time for Admins using message tracking, can go back 30 days, and EOL mail trace takes a lot longer to run.
• Allows staff to send & Receive large files securely, saving time for IT teams having to move large amounts of data across networks or sending via other means (FTP, File transfer sites, etc), Reducing the Risk of lost data via file sharing platforms such as Dropbox, etc.

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