What users are saying about
20 Ratings
54 Ratings
20 Ratings
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Score 8.1 out of 100
54 Ratings
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Score 7 out of 100

Feature Set Ratings

    Cloud Data Integration

    BetterCloud

    Feature Set Not Supported
    N/A
    6.4

    Workato

    64%
    Workato ranks higher in 6/6 features

    Pre-built connectors

    N/A
    0 Ratings
    7.0
    70%
    37 Ratings

    Connector modification

    N/A
    0 Ratings
    6.3
    63%
    35 Ratings

    Support for real-time and batch integration

    N/A
    0 Ratings
    6.4
    64%
    33 Ratings

    Data quality services

    N/A
    0 Ratings
    6.0
    60%
    30 Ratings

    Data security features

    N/A
    0 Ratings
    7.0
    70%
    33 Ratings

    Monitoring console

    N/A
    0 Ratings
    5.8
    58%
    37 Ratings

    Attribute Ratings

    • BetterCloud is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    10.0

    BetterCloud

    100%
    8 Ratings
    6.3

    Workato

    63%
    37 Ratings

    Likelihood to Renew

    BetterCloud

    N/A
    0 Ratings
    1.0

    Workato

    10%
    3 Ratings

    Usability

    BetterCloud

    N/A
    0 Ratings
    6.0

    Workato

    60%
    3 Ratings

    Support Rating

    10.0

    BetterCloud

    100%
    2 Ratings
    8.0

    Workato

    80%
    11 Ratings

    Implementation Rating

    BetterCloud

    N/A
    0 Ratings
    3.0

    Workato

    30%
    1 Rating

    Likelihood to Recommend

    BetterCloud

    Despite the cons, I would still recommend BetterCloud 100%. Overall the tool is easy to use, has saved us SO much time, and they continue to improve their product and constantly adds new and really useful features. Their support team is excellent, and their knowledge base is extremely useful. My experience with customer management has always been excellent, and their team always goes above and beyond to help us find solutions to our needs. While using BetterCloud involves putting in a lot of work upfront, the results are completely worth it, and the time saved for your team is priceless. If you are using Google Workspace as your primary, I would recommend using BetterCloud with it without question.
    Anonymous | TrustRadius Reviewer

    Workato

    Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
    Carlos Santos | TrustRadius Reviewer

    Pros

    BetterCloud

    • Customer service: from answering questions about how it works to supporting when things go wrong, and more, the Bettercloud team is among the best vendors in this area.
    • Forward-thinking: new services, new actions, new capability. Bettercloud thinks ahead and doesn’t hesitate to anticipate the needs of businesses today and tomorrow
    • Comprehensive: from simple admin tasks to granular roles and privileges, to deep data scanning, Bettercloud does pretty much everything you’ve thought of and only a few things you haven’t.
    Rose Layton | TrustRadius Reviewer

    Workato

    • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
    • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
    • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
    Mike Townsend | TrustRadius Reviewer

    Cons

    BetterCloud

    • Since BetterCloud is hosted on the Google Apps engine, I have occasionally had problems with it. Due to the fact that our network load-balances across two internet links, if the connection changes dynamically I will usually have to log out and back in.
    Jamie Dear | TrustRadius Reviewer

    Workato

    • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
    • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
    Peter Rifken | TrustRadius Reviewer

    Pricing Details

    BetterCloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Workato

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    BetterCloud

    No score
    No answers yet
    No answers on this topic

    Workato

    Workato 1.0
    Based on 3 answers
    We need to develop Enterprise Application Integrations and Workato was not designed for this
    Gaius Gracchus | TrustRadius Reviewer

    Usability

    BetterCloud

    No score
    No answers yet
    No answers on this topic

    Workato

    Workato 6.0
    Based on 3 answers
    Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
    Gaius Gracchus | TrustRadius Reviewer

    Support Rating

    BetterCloud

    BetterCloud 10.0
    Based on 2 answers
    Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.
    Tristan Dobbs | TrustRadius Reviewer

    Workato

    Workato 8.0
    Based on 11 answers
    They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    BetterCloud

    No score
    No answers yet
    No answers on this topic

    Workato

    Workato 3.0
    Based on 1 answer
    We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
    Gaius Gracchus | TrustRadius Reviewer

    Alternatives Considered

    BetterCloud

    BetterCloud has proven way more efficient than the native Google Admin application. It has saved us from having to perform custom programming for delegation admin tasks, and has been the best admin suite we have used to date.
    Jon Shurtliff | TrustRadius Reviewer

    Workato

    We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato.We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    BetterCloud

    • I believe this has had a neutral ROI impact. We make up the cost in time savings of our IT staff.
    Anonymous | TrustRadius Reviewer

    Workato

    • As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
    • For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
    Rama Davis | TrustRadius Reviewer

    Screenshots

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