BetterCloud vs. Workato

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BetterCloud
Score 8.6 out of 10
Mid-Size Companies (51-1,000 employees)
BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.N/A
Workato
Score 8.5 out of 10
N/A
Workato is a cloud or on-premise automation and integration platform with enterprise-grade capabilities and no coding required. Workato provides pre-built connectors to integrate with over 300 business applications and enables task automation across apps.N/A
Pricing
BetterCloudWorkato
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BetterCloudWorkato
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsUsers are all employees within an organization that use the connected SaaS applications.
More Pricing Information
Features
BetterCloudWorkato
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
BetterCloud
-
Ratings
Workato
6.3
37 Ratings
26% below category average
Pre-built connectors00 Ratings7.537 Ratings
Connector modification00 Ratings6.335 Ratings
Support for real-time and batch integration00 Ratings4.633 Ratings
Data quality services00 Ratings6.530 Ratings
Data security features00 Ratings7.233 Ratings
Monitoring console00 Ratings5.737 Ratings
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BetterCloudWorkato
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Zapier
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User Ratings
BetterCloudWorkato
Likelihood to Recommend
7.8
(16 ratings)
5.8
(37 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(3 ratings)
Usability
-
(0 ratings)
6.0
(3 ratings)
Support Rating
10.0
(1 ratings)
8.0
(6 ratings)
Implementation Rating
-
(0 ratings)
3.0
(1 ratings)
User Testimonials
BetterCloudWorkato
Likelihood to Recommend
BetterCloud
BetterCloud is well suited for small to medium sized companies where a small technology support team can exponentially improve their capacity thru the available automation. When a company's data set starts to grow larger than 50-60 million objects and ~30k+ users there is still a good return on the investment but the population that BetterCloud has catered to for so long does not seem to be plentiful and shared experiences and community are just not there. Where a company that size might have a handful of technically capable team members that push for functionality that doesn't seem niche, there isn't much of a crowd to bounce those large scale ideas off of.
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Workato
Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
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Pros
BetterCloud
  • Allows us to quickly audit and assign delegates to email account, something that's completely missing in Google as an administrative function
  • Allows us to automate offboarding of a Google account
  • Allows us to perform bulk actions, like assigning email signatures and forwarding to hundreds of accounts at a time
  • Allows us to audit Google Drive files. Orphaned files are very common in Google Workspace, and BetterCloud allows us to find them and take ownership of them.
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Workato
  • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
  • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
  • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
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Cons
BetterCloud
  • Integration with Google in the App version to allow pushing of email signatures, this feature is available in the legacy version.
  • More canned reports, although custom reports are available for you to build yourself.
  • More onsite visits with customers if available, to be onsite and see what challenges are available first hand.
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Workato
  • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
  • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
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Likelihood to Renew
BetterCloud
No answers on this topic
Workato
We need to develop Enterprise Application Integrations and Workato was not designed for this
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Usability
BetterCloud
No answers on this topic
Workato
Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
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Support Rating
BetterCloud
Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.
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Workato
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
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Implementation Rating
BetterCloud
No answers on this topic
Workato
We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
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Alternatives Considered
BetterCloud
BetterCloud has a much more friendly UI when it comes to building workflows as I've mentioned before. Our team has visited Okta workflows a number of times but it was incredibly difficult to replicate our current BetterCloud workflows into Okta because the Okta UI for workflow building is hard to follow and create
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Workato
We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
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Return on Investment
BetterCloud
  • Data monitoring: previously unavailable insight into our organization’s file-sharing habits and documents.
  • Granular roles: ability to set least-access permissions. And really, truly granular unlike some other applications.
  • Automation: we’ve already saved dozens of man hours using workflows. Gives us time to focus on things that matter without compromising common tasks.
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Workato
  • As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
  • For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
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ScreenShots

BetterCloud Screenshots

Screenshot of BetterCloud DashboardScreenshot of The Integration CenterScreenshot of Offboarding WorkflowScreenshot of Content Scanning Alert