What users are saying about
19 Ratings
39 Ratings
19 Ratings
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Score 9.2 out of 100
39 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

BetterCloud

Despite the cons, I would still recommend BetterCloud 100%. Overall the tool is easy to use, has saved us SO much time, and they continue to improve their product and constantly adds new and really useful features. Their support team is excellent, and their knowledge base is extremely useful. My experience with customer management has always been excellent, and their team always goes above and beyond to help us find solutions to our needs. While using BetterCloud involves putting in a lot of work upfront, the results are completely worth it, and the time saved for your team is priceless. If you are using Google Workspace as your primary, I would recommend using BetterCloud with it without question.
Anonymous | TrustRadius Reviewer

Workato

Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Carlos Santos | TrustRadius Reviewer

Feature Rating Comparison

Cloud Data Integration

BetterCloud
Workato
9.0
Pre-built connectors
BetterCloud
Workato
9.4
Connector modification
BetterCloud
Workato
8.8
Support for real-time and batch integration
BetterCloud
Workato
8.9
Data quality services
BetterCloud
Workato
8.5
Data security features
BetterCloud
Workato
9.7
Monitoring console
BetterCloud
Workato
8.8

Pros

BetterCloud

  • Customer service: from answering questions about how it works to supporting when things go wrong, and more, the Bettercloud team is among the best vendors in this area.
  • Forward-thinking: new services, new actions, new capability. Bettercloud thinks ahead and doesn’t hesitate to anticipate the needs of businesses today and tomorrow
  • Comprehensive: from simple admin tasks to granular roles and privileges, to deep data scanning, Bettercloud does pretty much everything you’ve thought of and only a few things you haven’t.
Rose Layton | TrustRadius Reviewer

Workato

  • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
  • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
  • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Mike Townsend | TrustRadius Reviewer

Cons

BetterCloud

  • Since BetterCloud is hosted on the Google Apps engine, I have occasionally had problems with it. Due to the fact that our network load-balances across two internet links, if the connection changes dynamically I will usually have to log out and back in.
Jamie Dear | TrustRadius Reviewer

Workato

  • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
  • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
Peter Rifken | TrustRadius Reviewer

Usability

BetterCloud

BetterCloud 9.0
Based on 1 answer
It is very user friendly.
Shayna O'Doran | TrustRadius Reviewer

Workato

Workato 9.1
Based on 2 answers
User- friendly.
Manolo Agustin | TrustRadius Reviewer

Support Rating

BetterCloud

BetterCloud 8.8
Based on 5 answers
BetterCloud support is easy to engage. They always have responded within a few hours and can typically solve any issue or answer any question within the first email or two. They have been a great partner for us in managing our GSuite Domain and making the admin functions much easier for a small IT Team.
Mikel Seidl | TrustRadius Reviewer

Workato

Workato 8.8
Based on 10 answers
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
Anonymous | TrustRadius Reviewer

Alternatives Considered

BetterCloud

BetterCloud exists as a unique product that doesn't directly compete with many other products or companies. It does handle user management, policy management, security and compliance, and more but other products don't tie things together the same way that Bettercloud does. It doesn't provide SSO (like Okta) and doesn't provide network-layer security (like Netskope) but it does offer a way to tie identity and security together.
Tristan Dobbs | TrustRadius Reviewer

Workato

We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato.We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Anonymous | TrustRadius Reviewer

Return on Investment

BetterCloud

  • BetterCloud has enabled us to keep our IT staff smaller and be more efficient with our admin time.
  • Having a universal signature has allowed our marketing team to really keep our brand clean and consistent
  • The delegation tools it provides have streamlined how our departments can collaborate and cover for those on vacation.
Jon Shurtliff | TrustRadius Reviewer

Workato

  • As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
  • For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
Rama Davis | TrustRadius Reviewer

Screenshots

Pricing Details

BetterCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BetterCloud Editions & Modules

Edition
BetterCloud One$31
BetterCloud Core$61
BetterCloud Enterprise$101
  1. per user/month
Additional Pricing Details
Users are all employees within an organization that use the connected SaaS applications.

Workato

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workato Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BetterCloud
9.1
Workato
9.5

Likelihood to Renew

BetterCloud
Workato
8.3

Usability

BetterCloud
9.0
Workato
9.1

Support Rating

BetterCloud
8.8
Workato
8.8

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